Dr. Naseer is always so caring and listens to everything I have to say and answering every question…read moreI have. I have seen him in an Urgent Care setting and most recently for weight loss. Top notch care.

I made a last-minute appointment early in the morning. The Dr and nurse were both efficient, kind,…read moreand helpful. I highly recommend.

Walked right in and was seen immediately. Friendly at…read morecheck-in, good doctor and out of there quickly. Very impressed!

They were quick to see me. Found a decent plan of care for my immediate needs on a holiday weekend…read morewhich helped til I could get in to see my PCP.

Health care provider (M Warning) refused to provide us with a sports physical for my son for school…read moreafter waiting 1.5 hours to see someone. We have a regular pediatrician we visit annually but unable to schedule appointment with our regular provider in time for school sports form that was due. Health care provider told us we needed to see our regular doctor, despite OSF noting that they will provide sports physicals for school. We asked what we could do and health care provider kept saying see regular doctor "if you have one" (as clearly she didn't believe us and insulting us as caregivers, and we repeatedly noted we see Dr. Toohill and she kept saying I don't know that person), which was clearly not a solution. She then insinuated that our primary care physician was incompetent. Incredibly rude, insulting, uncaring and unhelpful.

I would give zero stars if I could. The nurse, Nancy, who triaged me refused to use a larger blood…read morepressure cuff, which I'm supposed to have, so my blood pressure registered as much higher than it would have been if she'd used the appropriate cuff. My height was entered wrong & she wrote a weight higher than what the scale said. The doctor said I had to have a throat culture. I have significant childhood trauma from throat cultures. So I started sobbing uncontrollably. She left the room and sent in a nurse who told me I scared the doctor. The doctor charted that my mood was good. What?!!

Here, we are 6 years later. In the last 6 years, I have had too many horrid experiences at OSF…read morefacilities. Other, than this 1 interaction, it was better than merely acceptable, this situation oozed healing. OSF has convinced me that there is no standard of care, being adhered to at their hospitals; that could possibly be trusted to contribute to one's health. Many of their practices are deceptive, untruthful and certainly possible of aspirating health problems. I have have complained to the advocate's office,I have written letters to the president of the hospital. I have contacted my health insurance carrier and filed a report with Blue Cross Blue shield, expressing my disappointment in their lack lack of professionalism, the staff's failure to provide me with any rational reason that my complaint wasn't being properly addressed. I was held in the emergency room for possibly an hour at the most, no testing was performed and then instructed to go home and to use ibuprofen and Tylenol. When it was apparent that after doing that for two days, there was no resolution of my medical situation. I was running a fever and my body had erupting blisters. They did nothing productive, instructing me to continue the protocol that I have been using for 2 days, after being informed that I was steadily getting worse, more pain, swelling, fever and increased oozing blisters. This situation continued for sometime; I saw other doctors from OSF and hit various reactions from them as well. Oh, let me not forget; I did pay for an emergency room visit, that lasted 1 hour and I received not so much, as a urine test. 3 days later, I made an appointment with a dermatologist working in Peoria IL, she made it obvious, that she had no desire to examine and/or diagnosed me. After she walked into the examining room she took one look and told me that she couldn't treat me because it appeared my eczema (she saw that on my intake sheet) had flared up and she can't prescribe pain medication for eczema. I don't believe there isn't any type of medical cream or salve that could perhaps relieve the stinging/burning, that I was enduring at that time. I think even a medical student would have been observant enough to realize that maybe there was something else, going on with my condition and the prudent thing to do, would be to proceed with some type of skin or cell collection. I felt totally persecuted, feeling that I was being treated, with such contempt by denying me concern and compassion is this the mission of Christian hospitals. Where are the nuns? Is this, where no compassion exist and people can be expected to endure torturous pain and suffer such a lack of interest, by those who we pay to provide us, with medical services. By, requesting that some doctors self-examine, and consciously make a renewed investment in the profession, that they have chosen, in the field of healing and preserving life. Everyone will need assistance, one way or another. Yet, people go around mistreating others and believing there are no consequences. Heroes, do good because that's who they are, not because someone's watching.

Does anyone check Yelp when they need help deciding where to go for Prompt Care? If so, it must not…read morebe that urgent. For what it's worth, I had a good experience here. Luckily, I've only been here once. I had stomach pain and went to Prompt Care. One thing led to another, yada yada yada, I ended up spending four nights in the hospital. (That's right...I yada'd through surgery). About a week after I returned home, I got a $10 bill in the mail from Prompt Care. I had paid $10 for my co-pay when I checked in but because I ended up needing extended medical care, they refunded my $10. Sure they got tens of thousands from my insurance, but I thought it was a nice gesture.

This review is for the wound care group, which was excellent. My 86 year old mother opened a car…read moredoor into her leg, which caused a deep gash. We didn't find out about this until more than a week had passed. My sister, a nurse, took her into the ER and our followup included a visit with the wound care team, specifically Shelby, RN and Teresa, PA. When we went in, the wound looked bad-they took good care of her, abraded the wound, Teresa even took the time while we were in there to talk with my sister on the phone about what they were doing and what had been done previously. We arrived late-it took me 45 minutes to get my mother out the door and they couldn't have been more gracious or helpful.

Where to begin. First of all it's a religious hospital in the midwest; so don't ask niggling little…read morequestions about where their health care ends and idol worship begins because they haven't given it much thought. Forget pretty much anything serious or dealing with family planning, it's a hopeless morass of bullshit and referals. The head desk folks are friendly, though. Also, bring a book or two because, although all these places are empty, you'll still wait until after your appointment time. You will also never see an MD, just a RN. The staff is friendly though. The referall call center will also likely take a week or more to get you to a doctor because they don't check your insurance properly. It's a useless middle step that adds nothing. People are friendly though. In short, if you live here you have very few choices and the people here are friendly.

Preoperatively, I declared an adhesive allergy yet the surgeon Dr Seibly (and those supporting him…read morepermitted this) used surgical glue on my surgical sites. That made recovery hell! When asked on my follow up appointment, the APRN replied, "it was easier for the surgeon to use surgical glue rather than staples or sutures". Easier for him, worse for the patient right?! Is that quality patient care? I think not...

i was in the waiting room for 5 hours and was only seen for 15 minutes, they did nothing to help…read moreme. i went home in the same amount of pain i came in with. i felt like i was being told to suck it up and deal with the pain because my situation wasn't as bad as others even though i expressed how much pain i was in. if you are looking to be understood and treated well, i don't suggest going here because you will be misunderstood and treated as if you are not in pain.

Both of my sons go here. I've always been pleased with the doctors. I've been able to call in the…read moremorning and ask to have my son seen that day and I've never been turned down. If my son's doctor is unavailable, we'll be scheduled with another pediatrician. They're all very friendly and very helpful. They also stay open until 8pm accepting walk-ins. Very convenient when you have a sick kid outside of business hours. The doctors certainly show more care and interest than those in the ER.

I went there a few days ago for an ear issue, was treated promptly. Quality of care was excellent…read moreand staff was very understanding and friendly.

The absolute nicest people I have ever met. My family was visiting from Texas when my 2 year old…read morestarted getting a fever and labored breathing with a long term cough. I was recommended here by my husbands grandmother. The front desk, nurses, and doctor were all patient and incredibly kind from the moment we walked in. I could not control my emotions out of worry for my son and they were totally understanding and willing to be patient while I worked through my tears to give information. The facility was extremely clean and worked quickly to get us back. The nurses were so kind to him trying to be playful while getting why they needed. Once the doctor came in and spoke with us we could immediately see how down to earth she was. She took extra time to give us directions to an ER if it became necessary through the night & listen to his total history. After we left, I called back to ask questions and they were happy to help again. *this place is the kind you want to write a personal thank you card to* I would recommend this place to everyone in the area. Feeling so blessed for the time they gave us on a Saturday.

Went to the OSF prompt care last night and had a great experience. Taken in within 15 minutes of…read moremy appointment, (past experience suggests that you make an appointment), very thorough. Diagnosed my condition and solution properly and were very caring and professional.