I went to ER due to a UTI Pseudonomas infection and was treated very well. The staff was…read moreknowledgeable, professional, and courteous. I was admitted within the hour and the care I received during my hospital stay was excellent. The nursing staff during my stay was compassionate and caring and I felt well taken care of.

I was rush to St Joseph emergency room where the Doctor came into the room stated who he was and…read morehow he was going to help me. He asks where I was having the pain and I told in my chest area. A nurse came in give me some medicine and never returned. I had to press the button several times because I had spit-up in a cup. still no one came. eventually the nurse and doctor show up explain things to me I didn't understand and then sent me home. A day later I was right back in the emergency room at a different hospital. I have gotten excellent service from St Joseph in the past, but the emergency room staff was nonchalant about the patients needing help.

Here, we are 6 years later. In the last 6 years, I have had too many horrid experiences at OSF…read morefacilities. Other, than this 1 interaction, it was better than merely acceptable, this situation oozed healing. OSF has convinced me that there is no standard of care, being adhered to at their hospitals; that could possibly be trusted to contribute to one's health. Many of their practices are deceptive, untruthful and certainly possible of aspirating health problems. I have have complained to the advocate's office,I have written letters to the president of the hospital. I have contacted my health insurance carrier and filed a report with Blue Cross Blue shield, expressing my disappointment in their lack lack of professionalism, the staff's failure to provide me with any rational reason that my complaint wasn't being properly addressed. I was held in the emergency room for possibly an hour at the most, no testing was performed and then instructed to go home and to use ibuprofen and Tylenol. When it was apparent that after doing that for two days, there was no resolution of my medical situation. I was running a fever and my body had erupting blisters. They did nothing productive, instructing me to continue the protocol that I have been using for 2 days, after being informed that I was steadily getting worse, more pain, swelling, fever and increased oozing blisters. This situation continued for sometime; I saw other doctors from OSF and hit various reactions from them as well. Oh, let me not forget; I did pay for an emergency room visit, that lasted 1 hour and I received not so much, as a urine test. 3 days later, I made an appointment with a dermatologist working in Peoria IL, she made it obvious, that she had no desire to examine and/or diagnosed me. After she walked into the examining room she took one look and told me that she couldn't treat me because it appeared my eczema (she saw that on my intake sheet) had flared up and she can't prescribe pain medication for eczema. I don't believe there isn't any type of medical cream or salve that could perhaps relieve the stinging/burning, that I was enduring at that time. I think even a medical student would have been observant enough to realize that maybe there was something else, going on with my condition and the prudent thing to do, would be to proceed with some type of skin or cell collection. I felt totally persecuted, feeling that I was being treated, with such contempt by denying me concern and compassion is this the mission of Christian hospitals. Where are the nuns? Is this, where no compassion exist and people can be expected to endure torturous pain and suffer such a lack of interest, by those who we pay to provide us, with medical services. By, requesting that some doctors self-examine, and consciously make a renewed investment in the profession, that they have chosen, in the field of healing and preserving life. Everyone will need assistance, one way or another. Yet, people go around mistreating others and believing there are no consequences. Heroes, do good because that's who they are, not because someone's watching.

Does anyone check Yelp when they need help deciding where to go for Prompt Care? If so, it must not…read morebe that urgent. For what it's worth, I had a good experience here. Luckily, I've only been here once. I had stomach pain and went to Prompt Care. One thing led to another, yada yada yada, I ended up spending four nights in the hospital. (That's right...I yada'd through surgery). About a week after I returned home, I got a $10 bill in the mail from Prompt Care. I had paid $10 for my co-pay when I checked in but because I ended up needing extended medical care, they refunded my $10. Sure they got tens of thousands from my insurance, but I thought it was a nice gesture.

Terrible service and lack of concern for patient care. Empathy should start at the front desk. My…read moreinsurance information was verified twice, yet they still entered it incorrectly and sent the preauthorization to the wrong insurance company. Because I needed care soon, I was left in a position where two representatives essentially told me my only options were to either go to the ER or pay $750 out of pocket -- even though the issue was caused by their own error. On top of that, the representatives were rude throughout the process.

Staff- excellent. Location - beautiful. Initial process - painless. But once I walked out, the…read morefrustration began. No results given (I'm self paid)...had to call twice, email twice. Once received results, couldn't see them. Had to email and call again. Was told $300 over the phone, charged $450 when I got there. I paid it, and they said no more would be needed after that. Today, received a bill for $150 more! I now have a case number and wait to see what happens. It feels like once I left, the confusion and disregard started. If you are a self-pay patient like myself, find a different facility.

They have great hours for prompt care. I've always been seen quickly and treated well. I really…read morelike Dr. Mustard and wish he could be a primary care physician too. My only other experience in town is with the other Bromenn urgent care in Normal and I prefer this location.

Was misdiagnosed initially and didn't get better, so I went back in the next day and saw Dr…read more Mustard who diagnosed correctly right away. He, the nurses, and the x-ray tech were all awesome and listened to my concerns thoroughly. Everyone was very accommodating​ and answered all of my questions and eased my concerns. Would definitely recommend Dr. Mustard! (Only 4 stars because of the misdiagnosis and delay in recovery.)

Great doctors and staff. Labs are on sight. Convenient location Answers phone in a timely mannerread more

10 weeks to see Dr. Pilcher. Been a patient of his since he was at bromenn over 15 years ago. 10…read moreweeks to see a general practioner is ridiculous.

I have been a patient in this practice for 24 years. Dr. S retired and I eventually fell to Taylor…read moreTaylor's (T2) schedule. She is INCREDIBLE. Her bedside manner is empathetic and kind. She rivals Dr. S and keeps her spirit in the practice. I am almost 50. I have a panic/anxiety disorder that I manage. I got my first IUD today. T2 couldn't have been kinder, more empathetic, gentle, and transparent. This process was so easy. She set me up for what was going to happen, the reality of the situation, and everything else to ease my nerves. The procedure (something that was spiking my anxiety) was so easy. Taylor Taylor is a wonderful practitioner. I completely recommend her.

I have been coming here for years but will never go back. Honestly, they were great, until you…read morequestion them and don't do exactly what they want. They ran the wrong labs and when I told them I wasn't going to come in for them to take new ones - they still billed me for their mistake. On top of that, they "document" lies so when you take it up higher, they tell you that "it's documented so you still have to pay". Pretty much your word against theirs. The staff was so undeniably rude and unprofessional and something should legally be done about this office. If you want to read more stories like this, I'd suggest reading other reviews on google. I'm not the only one - it's a theme with this office.