1. OSF Healthcare

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Bloomington, IL

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OSF Healthcare

1.0 (2 reviews)
Closed • 8:00 am - 7:00 pm

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OSF Medical Group - College Avenue

OSF Medical Group - College Avenue

4.0(2 reviews)
5.9 mi

This review is for the wound care group, which was excellent. My 86 year old mother opened a car…read moredoor into her leg, which caused a deep gash. We didn't find out about this until more than a week had passed. My sister, a nurse, took her into the ER and our followup included a visit with the wound care team, specifically Shelby, RN and Teresa, PA. When we went in, the wound looked bad-they took good care of her, abraded the wound, Teresa even took the time while we were in there to talk with my sister on the phone about what they were doing and what had been done previously. We arrived late-it took me 45 minutes to get my mother out the door and they couldn't have been more gracious or helpful.

Where to begin. First of all it's a religious hospital in the midwest; so don't ask niggling little…read morequestions about where their health care ends and idol worship begins because they haven't given it much thought. Forget pretty much anything serious or dealing with family planning, it's a hopeless morass of bullshit and referals. The head desk folks are friendly, though. Also, bring a book or two because, although all these places are empty, you'll still wait until after your appointment time. You will also never see an MD, just a RN. The staff is friendly though. The referall call center will also likely take a week or more to get you to a doctor because they don't check your insurance properly. It's a useless middle step that adds nothing. People are friendly though. In short, if you live here you have very few choices and the people here are friendly.

OSF PromptCare -Eastland Medical Plaza II

OSF PromptCare -Eastland Medical Plaza II

3.2(6 reviews)
5.5 mi

Here, we are 6 years later. In the last 6 years, I have had too many horrid experiences at OSF…read morefacilities. Other, than this 1 interaction, it was better than merely acceptable, this situation oozed healing. OSF has convinced me that there is no standard of care, being adhered to at their hospitals; that could possibly be trusted to contribute to one's health. Many of their practices are deceptive, untruthful and certainly possible of aspirating health problems. I have have complained to the advocate's office,I have written letters to the president of the hospital. I have contacted my health insurance carrier and filed a report with Blue Cross Blue shield, expressing my disappointment in their lack lack of professionalism, the staff's failure to provide me with any rational reason that my complaint wasn't being properly addressed. I was held in the emergency room for possibly an hour at the most, no testing was performed and then instructed to go home and to use ibuprofen and Tylenol. When it was apparent that after doing that for two days, there was no resolution of my medical situation. I was running a fever and my body had erupting blisters. They did nothing productive, instructing me to continue the protocol that I have been using for 2 days, after being informed that I was steadily getting worse, more pain, swelling, fever and increased oozing blisters. This situation continued for sometime; I saw other doctors from OSF and hit various reactions from them as well. Oh, let me not forget; I did pay for an emergency room visit, that lasted 1 hour and I received not so much, as a urine test. 3 days later, I made an appointment with a dermatologist working in Peoria IL, she made it obvious, that she had no desire to examine and/or diagnosed me. After she walked into the examining room she took one look and told me that she couldn't treat me because it appeared my eczema (she saw that on my intake sheet) had flared up and she can't prescribe pain medication for eczema. I don't believe there isn't any type of medical cream or salve that could perhaps relieve the stinging/burning, that I was enduring at that time. I think even a medical student would have been observant enough to realize that maybe there was something else, going on with my condition and the prudent thing to do, would be to proceed with some type of skin or cell collection. I felt totally persecuted, feeling that I was being treated, with such contempt by denying me concern and compassion is this the mission of Christian hospitals. Where are the nuns? Is this, where no compassion exist and people can be expected to endure torturous pain and suffer such a lack of interest, by those who we pay to provide us, with medical services. By, requesting that some doctors self-examine, and consciously make a renewed investment in the profession, that they have chosen, in the field of healing and preserving life. Everyone will need assistance, one way or another. Yet, people go around mistreating others and believing there are no consequences. Heroes, do good because that's who they are, not because someone's watching.

Does anyone check Yelp when they need help deciding where to go for Prompt Care? If so, it must not…read morebe that urgent. For what it's worth, I had a good experience here. Luckily, I've only been here once. I had stomach pain and went to Prompt Care. One thing led to another, yada yada yada, I ended up spending four nights in the hospital. (That's right...I yada'd through surgery). About a week after I returned home, I got a $10 bill in the mail from Prompt Care. I had paid $10 for my co-pay when I checked in but because I ended up needing extended medical care, they refunded my $10. Sure they got tens of thousands from my insurance, but I thought it was a nice gesture.

Ft. Jesse Imaging Center - Our staff!

Ft. Jesse Imaging Center

3.0(15 reviews)
6.6 mi

My husband wasn't allowed back with our child for the ultrasound for our new baby. When filling out…read morepre registration paperwork it said all children under 18 need to be attended by an adult, not that they weren't allowed in the imagining room. They took a moment and cherished memory away from our growing family. We drove an hour for the appointment so there was no other option for my child at the time. Staff seemed combative and on edge about the policy. Overall, not a positive experience and I would not recommend to others. Let me be very clear, we've been here three times for sonograms in the last 2.5 years. Our first time my family was allowed back and it was a pleasant experience. The second visit my children weren't allowed back with their father until the end where they came in briefly to see the baby. The third visit they weren't allowed at all. The second visit was the worst because the staff was very unfriendly and combative about the change in policy. My tech proceeded not to talk to me for the first 15 minutes of my scan. It was dehumanizing and isolating. I was given no prior notice and again, the preregistration paperwork says children under 18 must be supervised by an adult. Which is fairly misleading as that to me implies they can accompany as long as they are supervised. The only redeeming factor of that visit was the tech did invite them in to see the baby at the very end. It doesn't take away from the stress induced during the sonogram, as my heart was racing from the initial altercation/misunderstanding and silence for most of the visit, but I was glad family did get to briefly share in that moment. This last visit I was a bit more prepared for the policy change, but I'd like to reiterate that the staff is not friendly and on edge about enforcing the policy. They did not allow my family in at the very end this time despite having done prior. As someone who might be having complications with an upcoming pregnancy, it was very jarring and anxiety inducing being separated from my support system. Being pregnant is a vulnerable experience. It's supposed to be filled with joy and shared memories with families as a family is growing. My children are well behaved and should be included in the experience. If they're not, we escort them out of wherever we're at. It's also a fairly inequitable policy. We had to travel over an hour for these visits, so it's not like I can call family and friends to watch my children during the visit as we were already there. My heart goes out to the unknowing working mom who took off but doesn't have a strong support system so she must bring her other children with or whatever unknown situation someone getting radiology work might be experiencing. It's not very understanding to complexities of your patients background. The policy change isn't family oriented or parent minded making this facility a fairly un-"family friendly" place. Ultimately, the inconsistencies and treatment were intolerable. My hope is that this is our last child so we don't ever have to be referred here again. That or we will be specifically requesting to go elsewhere in the future as this facility has negatively impacted my current pregnancy experience to a point where I'd prefer to never return.

Our appointment was at 2:00. They asked that we arrive early which we did. After waiting 1/2 hour…read morethe receptionist came out and said they were going to do the ultrasound first before the mammogram. I asked her what she was talking about. I was told that there was a self scheduled mammogram which meant that I scheduled it. I did not. The appt was for my 16 granddaughter. Why would I schedule a mammogram for a 16 yo? The receptionist advised that they would call her back at 2:30, which came and went. Finally an hour after we arrived they called her back with no explanation or apology. I am not impressed.

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Ft. Jesse Imaging Center
Ft. Jesse Imaging Center
Ft. Jesse Imaging Center

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OSF Healthcare - urgent_care - Updated October 2026

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