My husband had a procedure done and we were both pleased with the staff how pleasant they were…read more It was clean and very relaxing waiting for his procedure to be over.

Care was quick and efficient. Everyone was super nice and well attentive. Highly recommendread more

Got transfered here from my local hospital. They took…read moreawesome care of me. Got my pain down and kept it to a minimum and was very informative about what all would be happening. Wish I had made the drive and came here 1st.

Preoperatively, I declared an adhesive allergy yet the surgeon Dr Seibly (and those supporting him…read morepermitted this) used surgical glue on my surgical sites. That made recovery hell! When asked on my follow up appointment, the APRN replied, "it was easier for the surgeon to use surgical glue rather than staples or sutures". Easier for him, worse for the patient right?! Is that quality patient care? I think not...

Excellent care. Dr. Keller performed surgery to repair my meniscus. The following day I had zero…read morepain, zero stiffness and no limp. Not taking any pain meds. I'm very active and my legs were in pretty good shape so that may have helped. Highly recommend Dr. Keller and the staff at the surgery center.

I had surgery done here and it was excellent. The people were kind and thoughtful. They calmed me…read moreand worked well with me. They communicated everything as best they could. The place is very clean and sterile but the peple make it a "warm experience" (if any surgery could be considered a warm experience". If you have to have surgery....I recommed you get it done here. Everyone from the woman who did my paperwork, to the nurse who helped me dress when it was over, were excellent. Surgery is always a bummer but bumming out here is a lot better than a lot of other places.

Sitting in the ER with a black woman in clear distress and extreme pain from Sickle Cell, and the…read morelack of care and urgency until I showed up was nothing short of diabolical. The fact that she was sitting on the ground, crying out in pain, and due to there being a lot of people waiting they simply showed zero urgency at all. It was truly pathetic. After 15 minutes the receptionist asked if a heating pad or Ice pack would help. And her friend wanted to laugh and play games with her vs actually helping people in distress.

The ER is a joke. The way they treat patients and family members is appalling. Bottom line, the…read morestaff doesn't care. No one checks in, they're rude, zero compassion. The overnight visit with my 84 yr old mom 6.24.26/6.25.26? No one checked on my mom and I. I had to hop out on 1 leg (foot injury running to car to get here) and ask for ice chips. I literally fell in the hallway trying to hop back to my mom's room. 3 staff within 3 feet of me didn't do anything, ask if I was OK, offer to help me up. My left ft can't bear any weight. The staff working this shift are not the people an emergency dept needs. I'd give -5 stars if I could. This is a pattern with carle Ed.

My wife and I just had our second child on 8/24. Our first was born at Bro-Menn, and while the…read morestaff was awesome, the facilities were only so-so. We were thrilled we'd get to try out the new birthing center; the tour was awesome, and we were excited. Well, that excitement lasted about four or five hours. It IS a gorgeous facility, with tons of natural light, and more room than I expected for our accommodations. However, we found the staff very hit-or-miss, and overall felt like we were being generally ignored. I thought it was just because they were filled to bursting, being the new shiny OB wing, but based on m m's review from 6/23, we had almost EXACTLY the same issues. The good: The birthday cake was pretty delicious. Getting a silver spoon was kind of neat, but unnecessary. The rooms are big. Now the rest... First, a word on the facility. While it's new, it's often ... kinda cheap. BOTH of the lights in the Dad's Corner, and one of the lights behind my wife's bed were burned out. We let them know on Wednesday and again on Thursday. When we left on Saturday around noon, they were STILL burned out. Housekeeping came in one time, on Wednesday when my wife was sleeping. They said they'd come back later, but we didn't see them again during the three-day duration of our stay. They never even came by after Catering spilled a soda near the door, and the lady notified them. The food was another issue. We found Bro-Menn's menu to be much, much better than we both expected. OSF's is much worse. Nothing on the menu was particularly good, the soups were watery, the hot meals were tasteless, and it was overall poor to average. All of this could have been forgiven if the nursing staff had been attentive, prompt, or personable. I would say three out of over a dozen nurses we had made a point of introducing themselves. Almost none wrote their names on the whiteboard. They dropped by as little as possible, never just checking in, and took their time getting back to us when we called. They even needed US to call THEM to remind them when my wife needed her pain medicine. At Bro-Menn, there was one nurse for my wife and one nurse for our kid. I've been told this isn't the norm, but I thought it was great - both patients got the needed attention. Here, my wife and our new son shared a nurse. As a result, I felt like our new son was basically ignored, honestly. A few incidents kind of stand out, but this is getting over-long. I'll just mention two, because they were the same night. My wife was (finally) able to sleep, and dozing soundly with our new son nearby. A tech came in and rather than check back later, she actually woke my wife up - whose vitals had been fine since the c-section - rather than coming back later. Either that same tech or a different one just picked our son out of bed to run vitals, too, rather than waiting until he was awake on his own. I don't know who it was - like I said, they didn't introduce themselves. I'd say three or four out of twelve-ish nurses were anything like warm or personable. Most of the rest weren't. New facilities and neat ads or not, I'd recommend staying away. We thought the staff was simply overworked because there were so many patients going to the shiny new center, but it seems like this is standard at OSF. We are never going back there unless we have to at this point. Bro-Menn gave us five-star care; the care here was one-star. I added 1 star for the rooms being huge and actually comfortable. In nearly every other respect, this was a 1-star experience we don't want to repeat.

I had a baby here 5 days ago. Everyone is pretty laid back...not in a good way. There are a…read morecouple nurses out of the bunch that are really nice and accommodating. The others were almost rude, as if I was inconveniencing them. At one point, I asked for pain medication and had to wait 45 minutes for the nurse assigned to me to come with it. Nurses Laura and Jen were amazing. Nurse Jan, I could do without. The others didn't even bother to introduce themselves. What? At one point, one nurse was barking orders and yelling at me for not being able to move (b/c I had an epidural) and told me that I wasn't trying hard enough to move my body...HELLO???? I just had a baby 2 minutes ago and now you're yelling at me for not being able to move my numb body? Atrocious. I was also disappointed because the new birthing center wasn't open. When I found out last year that I was pregnant, I purposefully picked OSF St Joseph to birth in the new birthing center. They told me a projected finish date of May. Then it was pushed to June. Then July...and now they're saying any day now and then some people are saying in August. Who knows at this point. The room I was put in had nothing in it. I had to ask the tech on duty for a table to put my food on. Another nurse brought me a table and chair for my family to eat at the following evening. I didn't know what furniture was standard for a room so didn't bother asking. Where I had my previous children, I had really attentive and friendly nurses that made me as comfortable as I could be. Here, not so much. Just Jen and Laura. The others barely noticed I was there. At one point, a nurse said, "You're so quiet in this corner. We didn't even notice you." Um, is it my job to bring to notice that I'm a patient there? I didn't know that was protocol.

I appreciate the care received at the Family Quick Care in Peoria. I appreciate that they treat…read morethe patient. The staff is kind, caring, and very knowledgeable. They do their best to get you in and out in a timely manner.

Brought my child in for their school physical as she was being seen I was asked if I also wanted to…read moresports physical to which I said yes. However, I was only given her sports physical and not the medical physical. Upon calling, and asking for them to give medical part I was accused of telling them that they were lying that the only thing I came in for was a sports physical. The provider continue to argue with me and told me then that he was the owner of the practice. And then I was accusing not only of him lying, but also his wife, who is supposedly the nurse or medical assistant. The state license is registered with FRANK SEIPP. All I requested is for the medical part of the appointment and I was told I would need to pay for a new appointment. THIS WAS THE REASON I MADE THE APPOINTMENT IN THE FIRST PLACE!!

I've never been to this clinic before today. I tried calling them to see when I can be seen and the…read morephone lines were down, I found out later several in the day other businesses lines were down. I'm guessing due to the weather. I decided to just walk in and see what I could do as far as being seen or have to make an appt. Every staff member I met today, was kind and caring. They went above and beyond to get me seen the same day. They were compassionate in seeing I needed their help. I met with a nurse Becky to tell her what was going on and not one person rushed me through a visit. She was so nice and genuine. The Dr's Marty and Chris were extremely helpful, took their time. I didn't feel like another number to them, instead they thanked me for coming in and getting help several times. I will definitely be back and highly recommend this clinic

This review is for the wound care group, which was excellent. My 86 year old mother opened a car…read moredoor into her leg, which caused a deep gash. We didn't find out about this until more than a week had passed. My sister, a nurse, took her into the ER and our followup included a visit with the wound care team, specifically Shelby, RN and Teresa, PA. When we went in, the wound looked bad-they took good care of her, abraded the wound, Teresa even took the time while we were in there to talk with my sister on the phone about what they were doing and what had been done previously. We arrived late-it took me 45 minutes to get my mother out the door and they couldn't have been more gracious or helpful.

Where to begin. First of all it's a religious hospital in the midwest; so don't ask niggling little…read morequestions about where their health care ends and idol worship begins because they haven't given it much thought. Forget pretty much anything serious or dealing with family planning, it's a hopeless morass of bullshit and referals. The head desk folks are friendly, though. Also, bring a book or two because, although all these places are empty, you'll still wait until after your appointment time. You will also never see an MD, just a RN. The staff is friendly though. The referall call center will also likely take a week or more to get you to a doctor because they don't check your insurance properly. It's a useless middle step that adds nothing. People are friendly though. In short, if you live here you have very few choices and the people here are friendly.

My parents have been in and out of here the past couple years for emergency's and surgery's and the…read morehospital has been very accommodating. The nurses are super friendly and very attentive to their needs. The food is good for in in-patient care, salad, sandwich, fruit, tea, and more. The hospital was clean. I don't really have any complaints besides the usual speed of some of the care, but if the place is short staffed I can imagine it takes time to do some things. When I first tried looking for my dads room, a doctor showed me most of the way. Really great staff!

Worst experience I've ever had. I was in the hospital with a sitter cause I was suicidal at the…read moretime. I went to the restroom and I had my door open a crack. The sitter barged into my bathroom while I was doing my business and I felt completely violated. And what's worse is the supervisor didn't care, I will never walk the halls of this hospital ever again.

First- in every health organization you will find good and awful care givers. They certainly have…read moremore good providers than bad. However communications here are very poor between patient and doctors. Recently the clinic asked all patients to sign up with an online system that requires one to verify all information including past residences, car buys, and current debt. I wasn't willing to do that, and therefore is causing a horrible experience trying to call in for prescription refills and visits. It's a bigger cluster "F" if you need to talk to a nurse. I was called back 2 months later from a neurologist's office because they didn't have enough staff (even worse as of Mar 24). **If you are looking for job, BEWARE of 2nd floor supervisor "Valerie" in procedures- I caught her reviewing a newbie's absences in front of patients and other employees and had decided to "talk" to HR. Lincoln, Il office has a very hostile nurse and doctor problem, in which patients are being fired.

As a disabled veteran, I sought care at Springfield Clinic Urgent Care because the VA could not…read moreprovide an appointment soon enough. The check-in process was excellent--I was registered and placed in an exam room before I could even finish my paperwork. I first explained my symptoms, injuries, and what caused them to the physician assistant. A few minutes later, Dr. Campbell entered and asked me to repeat everything I had just explained. After listening to my account, I was stunned when Dr. Campbell told me she would not document how or where my injuries occurred in my medical record. I repeated her statement back to make sure I understood correctly, genuinely surprised by what I was hearing. When I asked if she considered my explanation to be hearsay, she answered, "Yes." I was taken aback. Before leaving, I asked one final question: "Do you think I'm lying to you?" She did not respond, which only added to my disbelief. For context, I had recently been arrested following a minor physical altercation, and I believe my injuries occurred while I was in the custody of Springfield law enforcement and the Sangamon County Sheriff's Office. Regardless of the circumstances, I expected my physician to accurately document the history I provided, even if it was clearly identified as my reported account. Instead, I left shocked that such a critical part of my medical history was dismissed outright rather than recorded. While the staff was prompt and courteous at first, my interaction with Dr. Campbell left me with the firm belief that Springfield Clinic Urgent Care medical professionals do not care about disabled veterans. They also banned me from ever returning because I asked to speak to someone about Dr Campbell's overt disrespect while saying I've never experienced such disrespect like that as a military veteran.