We bought our home and the home inspection found our propane stove was not working Whidbey Heating…read morehad serviced. The technician that came fiddled around and stated he could not find the issue. I looked it over and saw the battery box was deformed with the piezo lighter, due to an inadequate heat shield. He next claimed this was a specialty part. I informed he they were a standard part on all stoves and easily ordered, if they did not have any in stock. While I was busy unloading boxes he disconnected the battery box with circuit board and drove away. He never followed up with my stove part he took and I ordered a replacement on Amazon and installed it myself. This is the most irresponsible and incompetent stove service technician I have ever met. He was not aware I previously had a stove shop.

I had Whidbey Heating & Stoves come out to repair my mom's gas fireplace, which is our primary heat…read moresource downstairs in our new home. It suddenly stopped working, so I reached out to a few companies. Whidbey Heating & Stoves stood out as the most responsive and easiest to communicate with. When Isaac arrived, he was not only friendly and respectful, but he also took the initiative to put on booties, lay down a protective cloth, and start assessing the issue right away. He quickly identified the problem, provided a solution, and took care of everything efficiently. To top it off, he left the place cleaner than he found it! With employees like Isaac, I highly recommend Whidbey Heating & Stoves. I'm also looking forward to replacing the unit in the future with one of their recommendations.

They are fair, honest and experienced…read more Finally got my heating and cooling back up and running after CM Heating destroyed it!!! Thank you.

There was a sporadic noise problem with one of the mini-split units on our heat pump that was very…read moredifficult to diagnose. Juan the technician did a great job of figuring it out and resolving the issue, which required multiple visits. All Points was more than fair with respect to the labor charge.

CM Heating did an excellent job from the first person who came put and talked us through our new…read moreHVAC systems options to the installers and most recently, Tobin, who came out and inspected a potential problem I reported and provided a ton of great information so we can optimize efficiency and longevity of our systems. Everyone has been really great to work with. May 2024 - I finally scheduled our annual maintenance. They sent James out. He was fantastic. A wealth of knowledge, polite and professional. I signed up for the annual maintenance plan to save money. He made good recommendations based on my needs and concerns of my allergies. Much appreciated! 2026 update - our heat pump stopped working and needed replacement parts. I paid for them to send a tech to diagnose it and they followed through with the work which is under the 10-year warranty. Tech, Hagen was very nice and professional and made sure to answer all of my questions. Kudos to the office staff, Brittny, Erin and everyone who took my calls while I was eagerly waiting for parts & repair. They treated me very kindly and proactively communicated each step of the way. I hope that this fix lasts a long time, or at least until we upgrade to a newer, more environmentally friendly unit.

I scheduled my regular service for my furnace and A/C. The communication was great and the…read moretechnician was super thorough and polite answering all my questions. It was quite a bit more expensive than I'm used to paying in Arizona (I don't know the going rate around here.), but I'm very happy with the quality of service.

The whole experience start to finish was easy, stresses free and organized. We had flip flopped for…read moremonths but in the end so hospital we went with HEARTHSIDE

Hearthside and Home is an awesome Resource for your home…read morefireplace needs! I had a beautiful gas insert installed 2 years ago and they've been a wonderful resource for questions that came up and for keeping it maintained. The products they offer are high quality and built to last. I appreciate that They're local and just so easy to work with, I cannot recommend enough!

professional, but friendly. Knew what they were talking about and knew how to explain it so I could…read moreunderstand it. They were very methodical. They were careful with the other things in the room. They kind of people that were around probably in the 50s that our parents used to always talk about! I will be using them again.

Chase did an excellent job diagnosing and repairing my gas fireplace in about 2 hours on the same…read moreday. He explained clearly and provided pictures on what the problem was. It was easy to make an appointment. He clearly communicated when he would arrive and was on time. Payment was easy over the phone. His diagnostic charge was a little more than a couple other places, but it includes minor fixes if that is all that is needed.