Do not buy carpet at this store. I wish I would have read reviews before buying. My experience has been a six-month nightmare! Carpet with a defect down the middle was installed. I had to wait for the owner, installer and two regional managers to come verify the defect. This took over 5 months! I just got my new carpet last Friday. Nicole-the owner measured our carpet incorrectly to begin with and charged us for 5 extra yards. I gave this back to her when she viewed the flawed carpet.
She said since she had replaced the defective carpet, I certainly wasn't getting any refund.
No customer service or any professionalism at this shop. Buyer beware! read more