Wagner Rug & Flooring did an excellent job replacing carpet in three bedrooms and a hallway…read more Excellent product and service.

This is the first time I used Wagner Rug. I have nothing but positive things to say. I first met at…read morethe store. I told him as retired person I was limited about how much I could affor. Instead of showing me rugs that was above my means, he showed me high quality rugs that I could afford. When he came to the house he helped me to decide where to end the rug so that it would blend perfectly with the rugs I already had. He even pointed out that the sample I was going to choose would be lighter when covering the entire room. Because of his mentioning this I chose a shade darker. I so glad I did. When it came time for the installation the 3 men who came were fantasti. They were through and cleaned as they went. When the time comes I will certainly call Wagner Rug.

First of all they were running late. My appointment time was 12:30-2 pm. The guy showed up at 2:30…read morepm. When he arrived he was pleasant enough and very thorough with his work. The installation of my carpet was superb. The quality of the carpet was also fabulous. The issue I had was after the installation, the owner Gabe changed the price he quoted me. I was quoted $386 and I told him I would dispose of the old carpet. Why did I end up paying $180 and $220??? I was told that taking up the carpet was not included. That was never explained to me over the phone. Yes, it was a few dollars, but that is not the point. It is the principle. Professionalism is what I expected from beginning to end. Not lateness without a phone call and no hidden fees. I am sure you will understand this review Gabe. I am sure you would not like this done to you either if you were the consumer.

I have never dealt with a more unprofessional business. Don't even waste your time, I can't believe…read morethey're even in business. I will start out by saying the installation quality was very good and our large master bedroom was completed in one day. That was literally the only positive of this experience. Ordered the carpet in mid-July, was told 1 week, maybe one and a half max. Two weeks go by, I hear nothing from the store. I call back and the owner Gabe begins blaming a shipping delay and says should be in within 4 days. That day comes and goes, no update provided. I call again and again, shipping delays etc. etc. Haggled with the owner to give me some sort of discount, to which he finally agrees. In the end what was quoted as a 10 day project (from initial ordering to installation) turned out to be over a month long ordeal. To make matters worse, the receptionist 'Jordan' is completely unprofessional and beyond rude. She called less than 48 hours after the job was finally completed telling me I "still hadn't paid". I called her back to remind of how long I had to wait and that I would pay by the end of the week. Instead of apologizing for the delay, she yelled at me and proceeded to talk over me until I hung up on her. She tried to immediately call me back, which I obviously declined. She then left a message telling me I can't "disrespect her and that I can't talk to her that way" before placing me on a minute long hold...on my voicemail. Appalled is the only word I can use to describe the treatment I got from this business. I have told no less than 5 people to NEVER do business with this company and I hope 5,000 read this review. GO ELSEWHERE.

I was looking for options on rugs and flooring for my basement. Justin listened, looked at the…read morephotos of the room I brought, and gave a few recommendations for my needs. We scheduled a visit to measure and quote the room. It was an odd shape, so he gave some different options that would cover 90% vs the whole room. In the end it was only like $250 more to go with total coverage of the area. No pressure on the sale, either, more giving pros and cons for each option. Installation day the crew called to inform they were on the way. From start to end it was done in about 4 hours. Everything looked really sharp which is impressive given all the weird corners a New England concrete basement can have.

Great store and amazing customer service had my mother's house kitchen floor redone from the first…read morecontact with Don to the great installation done by chris and jeremy. second to now they even leveled my mothers fridge when done and made sure everything was in place after hey finished. they were clean professional and accommodating throughout the project. highly recommend this company.

Today the crew of three brothers from Associated Flooring installed my kitchen floor. They worked…read moreassiduously and completed the job in several hours less than originally predicted. They are clean, neat perfectionists. They kept me informed of their progress all throughout the day. Their dad who runs the showroom conducts himself in the most professional, erudite manner. I am very grateful that South Hadley harbors such a treasure of a family run business. Competent, customer centered, up to date on all products. I highly recommend this business. They have done many, many rooms of carpet and laminate over the years for me, and each time, I am superbly satisfied and in awe!

We had them install vinyl plank floor in our kitchen/ laundry room. Price was very competitive and…read moretheir installer Gary did a great job. Did such a good job with measure, we only had 1 plank left. The floor and trim look great, couldn't be happier.

We used Enfield Carpet and Flooring to replace our front lobby flooring and men's bathroom tile. I…read moreworked with Brent and his mother to decide on the perfect flooring to suite the needs of our high traffic business. Brent was such a pleasure to work with. He was very accommodating, offered great insight and advice, he was patient and personable, and his mother even stepped in when I was struggling with some color options. The end result was incredible! These guys are affordable, trustworthy, and they are HIGHLY recommended! We will use them for all of our future projects.

Used Martins a third time to install wood floor in another room. Steve did an outstanding job with…read moreinstall, and Martins was very good with timing as I booked a specific week for work given the room was my home office. Very happy with results.

Very pleased with Martins Flooring service. I had them install a new laminate floor in what was to…read morebe a laundry room. I was guided very well through the process, beginning with a very helpful visit to my house for measurements, and then a trip to their showroom to choose the flooring and get an estimate, which was very fair. The whole process was smooth and professional. The installer was friendly and efficient, went right to work and finished the room in one day! I love my new floor and I would definitely recommend Martins for exceptional service and high quality flooring and installation.

One of the best examples of smart and honest work. It took a…read morewhile for us to write a review about these guys. One of the best people I have ever met. Brian is exceptional and a true professional. We did our entire home carpet installation on June 30. They came on time and started as soon as they came in. even though they hit some hurdles with the flooring, they didn't bother us on that but took care of this. We highly recommend them for a seamless and highly professional services.

Professional, timely, quality service. My experience with Iozzo carpets was fantastic. They…read moreeducated me on the different types of carpet and helped me choose what was right for my home. They offered suggestions about color combinations of carpet and linoleum when I requested help and were patient with the decision process. After ordering what I wanted they were open about the linoleum color being discontinued and quickly helped me find an alternative. Installation was quick and professional and it was complete in 1 day. I would definitely call them again for more flooring in the future.

Bill Radner saved the day! His knowledge of imported rugs and access to exactly what we needed made…read moremy customer so happy! They have a great professional staff and a lovely showroom for flooring and tile. Thanks Bill!

Extremely disappointed. When quoted and measured, was told something that was not installed…read more Stated we wanted we wanted trim to look "exactly" like the other side! Was told sure we can do that. Then the installer said we can't after the floors were put in. How can you tell someone your going to do something they asked for and then after it's installed, told you can't. Lack of communication. Floors were not clipped together entirely. Dishwasher floor panel was ripped off and can't be put back on. Baseboard under cabinet was cracked in half. Door entrance flooring was cut too short so filled with caulking (could see mat cushioning). When did caulking noticeably enlarged gaps become professional work? Extremely frustrating. I asked the owner, who is a friend of my father to come take a look and see the work done, but sent his worker. Would never recommend. Living with it 5 months later, still disappointed. See pics

Everyone at King Brothers was so helpful from the moment I walked in. From Amy helping me pick my…read moretile and even though I can't make up my mind (so patient) to Keith and his crew (sorry I can't remember everyone's name) who did an amazing job! It wasn't an easy job but each day they all had a smile on their face and Keith went above and beyond to make things right (past mistakes). I would recommend them. I knew each day when I left my house that it was in good hands. I seriously can't thank them enough!!

I had an excellent experience with King Brothers Decorating Service. Unexpectedly, my air…read moreconditioner had a slow leak, ruining all my laminate and tile floors. Keith came to my home and measured all the rooms. When I first went to the store, I was overwhelmed with the options. Keith set aside a selection of flooring based on his observations of my home. I couldn't be more pleased with both the selections, but also the installation. My home was left clean and neat, and the work was expedited. Should I have a need or opportunity for flooring, I will most definitely return to King Brothers Decorating Services.

It is out of business. They did make an outstanding woven carpet. Known around the world.read more

It's not cheap by any means, but the service is excellent, the selection is pretty decent and the…read moreprices are fair. Definitely recommend this place if you're in the market for braided rugs or other similar floor coverings.