Tried this business for the first time and was extremely disappointed in their pricing, service, and quality.
To start with we scheduled on of their late appointments, but they were running behind, and after the exam we felt extremely rushed to pick out frames so they could close. Both my husband and I have good insurance, but the amount of 'insurance covered' frames they carried was next to nothing (They obviously want you to have to purchase the more expensive ones).
My husband picked out an expensive pair that cost over $230 extra. They took weeks to come in, and almost immediately the lenses started to crack. We took them back and they admitted there was a quality issue with them, and said they would upgrade the lenses (cant believe we didn't already have the best for that price) and they would rush them in. Over a month later, I had to call to see what is going on and they said, 'oh, they ARE behind. We will call and find out where they are'. Seriously? That is how you take care of a customer with a quality problem? Some rush job. Obviously they don't care about having satisfied customers.
Another issue was these frames were supposed to be 'super-sonic' memory metal non-bendable but he had an I-pad drop on them and they bent all up. The quality is terrible!!!
I will be looking for a new eyeglass place. read more