Where do I start?? The worst experience I have ever had with a medical facility. I called to set up an appointment, and specifically asked for an experienced doctor who has knowledge of biolopes. The front desk have me what I thought was a "real doctor". In comes a young lady who looked like she was just out of high school. She claimed to be a doctor, but I was doubtful. I showed her a red area on my face by my temple. Right away she, Oh, I'll do a biopsy. I left there was a bad feeling. I called the favotu several times in the attempt to reach an actual person. Good luck! Finally, I reached the front desk. I inquired about the credentials of this female. The lady seemed uncomfortable. She said she would call be back soon. Soon? 4 hours later, I received a call. I was informed that she was a resident only. She had one more year to go before she was actually a doctor. I was livid! This young girl had no experience in biopsies, and shouldn't have touched my face. The problem gets worse. The young girl went too deep into my face, and it appears to be infected. Great! When I speaking with the front desk, I asked to speak with the office manager. The lady informed me that she was busy, but would call me. Then she said Dr. Nami would also call me. Either person returned my call. I called 6 times to inquire why no one cared to return a patient's call. Two days later I finally got a actual person on the phone. I had to go through the entire story, and she put me on hold for 10 minutes. The office mgr came on the phone, and I one by one, went through all the problems. She had no idea what had happened. Very odd, because she was suppose to call me. Again, I went through the entire story. She put me on hold for another 10 minutes. Finally, she came back on the phone and said the doctor would be calling me shortly. He never did. I am going to go to a qualified dermatologist, have them review the problem, and send them the bill. This has been very stressful for me, and this faculty should be closed down for so many reasons. This is not acceptable medical care for people who pay for medical insurance. Stay clear of this facility. read more
