rly bad service not professional front desk were rude, don't know what they doing. The communication was bad i want give 0 stat read more

I bring my dad here for his dermatology appointments. He is usually seen within 10 minutes (sometimes a lot less) when arriving. Plenty of seating space in the waiting room. The staff is very friendly and patient with my dad (he is in a wheelchair). The facility is hard to navigate son w the doors are narrow. But we manage to get through. The PAs are very thorough. read more

If I could give zero stars, I would. If your primary care provider refers you here, I strongly recommend asking for a different referral and paying attention to the other reviews. The front desk staff was rude, and the nurse practitioner, Michelle Carhill, was also unprofessional. My initial appointment took two months to schedule and was canceled the day of because the NP called out. I was rescheduled for the following week. I arrived at 10:30 for my 10:45 appointment, completed the required paperwork, and was taken to an exam room at 10:45 with the assurance that the nurse would be in shortly. I then waited alone in the room for 45 minutes. When the nurse finally came in, just as I was preparing to leave, she asked if I was looking for the bathroom. I told her I was leaving. There was no apology or explanation for the excessive wait, only an "Oh." She then stated that nothing could be done anyway, as the visit was only a consultation and I would need to schedule another appointment. As someone who works in healthcare, I understand why the profession sometimes receives negative feedback. Experiences like this are exactly why. read more

My two daughters (3&4 yrs old) were referred here by their pcp. Making an appt for both daughters at the same time was a nightmare. The front desk ladies were extremely rude every time i have spoken with them and very unhelpful when helping me schedule and reschedule. The only plus to this office is the doctor herself. One daughter was seen and they scheduled my other daughter on a different day. I was finally able to get them an appt on the same day because the doctor herself walked me to the front desk to make sure the front desk scheduled the girls the same day, only to get a call a week later saying one daughters appt will have to get rescheduled due to them overbooking and i said no because my other daughter still had her appt and it truly is an inconvenience for me to have them on separate days and they said there is nothing they can do the appt is canceled and my daughter will have to wait another month and a half. read more

I was referred here by my primary care physician and was a bit apprehensive due to the reviews. I called on a Thursday and was able to get an appointment for the following Monday. When I arrived at the clinic, I was greeted immediately and taken into an examination room within 5 minutes of my arrival. PA Chelsea examined me and recommended a biopsy due to what she observed. She thoroughly explained the procedure and allowed me to ask questions. There was zero discomfort during the procedure due to PA Chelsea's expertise. She advised that I would receive my results in about 3 weeks. To my surprise, I received the results on my Quest app a few days later. The office called me the following day to explain the findings. A++ experience here. Thank you!!! read more

0 stars provider that saw me on my first visit completely incompetent. Stating she had no idea what was wrong and proceeded to prescribe me a cream telling me to return for a biopsy. I show up to my follow up and check in at my appt time and staff proceeds to tell me I need to reschedule no reason given. Don't waste your time with this facility, providers and staff have no idea what they are doing read more

First time here it took longer then I expected an hour from the time I got here to the time I left.. but only like 15 minutes with the Dr.. the building is a little run down.. other than that I would come back it was a good experience.. Dr Lucero.. she was recommended read more

Amazing quality of care from each and every staff member. Doctor Chung and his technicians are warm and welcoming all while staying professional. Our individualized care plan was flexible; making radiation treatments much easier for everyone involved. read more

Advanced Dermatology - Certificate of completion - Dermatologists Near Me - Glendora, California

I wanted to make an appointment but no luck. Phone is always busy or I was put on hold for a long long time. I called different time of the day and on several occasion, no luck. Waste of time. read more

I feel so fortunate that I was referred here. The doctors and staff are professional, friendly and knowledgeable. Check in is always speedy, the wait is NEVER long, and I always feel I'm in very good hands. read more

Writing this review on behalf of my sister.... My sister called them and was going over info to make an appointment for my niece, the receptionist asked her a question regarding insurance to which my sister didn't know, instead of the receptionist helping her, she and her colleague (who my sister can hear in the background) laugh at her. When my sister asks what's so funny she said "huh?" And puts her on hold to compose herself. My sister then asks for the girl and her colleagues name, she refused to give it. This small interaction just shows their lack of professionalism. If this is who they have "greeting" clients I can only imagine the rest of their staff. read more

Horrible service Appointments months out Literally hate going to this office Forced to go because of my medical group Avoid at all cost read more

Avoid this place like the plague. Their doctors do not care about your skin issues, in fact they don't even attempt to fix them. All they do is give you random ointments (without doing any tests whatsoever) and tell you to come back in a couple months. My first visit literally lasted 5 minutes, most of which was just me trying to explain my skin condition. All the doctor did was prescribe me a couple ointments and tell me to come back. At the time I thought sure, we'll continue the visit next time. What he failed to mention is that WAS the visit, all 5 minutes of it and it cost me $200. They were happy to charge me again when I came back the second time. And they simply shrugged and even refused to offer an apology when I complained about their practices, even after I told the office manager I was not informed I would be charged again and the doctor did not do enough work to even consider that "visit" a consultation. These criminals are out to get your money. Believe the other reviews when they say they don't try to help you, they just ensure you'll come back so they can get rich from your suffering. People have come here and almost died of cancer (please read other reviews like mine) because they don't do tests, and just try to get you in and out as quickly as possible to make more money. I sincerely hope these people get what they deserve and lose their license to practice medicine, they are a liability and obviously chose the medical field to steal money from helpless people in need of help. read more

Some of the front desk staff are nice and helpful and some are absolutely horrible. No sense of compassion in any of them, so much so that it really makes me wonder why some personality types even want to work the front desk at a doctor's office. The doctors are ok and nice enough. But like too many things in LA, somehow people who are supposed to be there to help you will make you feel like you are causing a great inconvenience by even being at the doctor! read more

this the worst neglecting office when it comes to treating , prescribing medications . they habe been negligent in prescribed meds that were due ..for psoriasis condition!! they failed to complir with lumasera spealty pharmacy..to comply on rx s ..they give you round about exuses ..i ended up in hospital with a abcess due to pustalr psoriasis with infection due to no medication ordered for 3 months!! pure neglecgence!! had to have surgery due to now turning to a abcess.. pa raylin, dr. nammi ..beware of this horrible office ..horrible exuse for answers from desitny office mgr.. again beware . filed greviance la care consulted with this office staff also... i can't even rate this office a zero... they never answer the phone, they never give you correct answers.it's horrible experience, though.parents doubt we have to go through for my son. Ernie and Pamela Cervantes. read more

The reviews here are not so great, but my time here have been pleasant. I see most good reviews are from Cory's patient. When I asked my Primary Care Physician to refer me to here to see Dr. Stephanie Martin, I didn't know she is the surgeon there. So I got referred to the same office but under Dr. Navid Nami . I was nervous for my first visit because of the reviews here so I made sure I printed out all the paperwork and filled it out prior to coming and came 15 minutes early. They were happy I did my own paperwork beforehand and was seen right away. My visits have been no more than 20 minutes or less, they have been pretty good with me so far. I was not seen by Dr. Navid Nami, but by Physician Assistant, Robert Zapotosky who goes by Cory. Once he saw me for the initial consultation, he offered if I would prefer a female physician instead but I think I got lucky with him, based off his great reviews. I'm glad I got him, he had great bedside manners and was very cheery. Dr. Cory always asked if there's anything else I needed and is always very welcoming! He also offered me some sunscreens and face washes from their sample cabinet. I came home with a nice goodie bag! read more

Advanced Dermatology - Dermatologists Near Me - Glendora, California

I am sharing this review in hopes that anyone who is thinking of accessing care at Advanced Dermatology can learn from my experience. Exceptionally low quality and standard of care. Their administrative team is severely burdened and cannot properly handle patient requests. Isabelle, who is responsible for prescriptions, kept sending my prescription to a different specialty pharmacy than is approved by my insurance, even after I informed them numerous times. I tried reaching out to ask PA Cory (Robert) to help fill my specialty prescription, but he never responded after numerous attempts of contact. I had no way of directly reaching him, so was only able relay messages through the front desk admin team. In the end, I could not fill my prescription due to their administrative burdens and switched providers. With my new provider, I was able to get my medication soon after and have had no issues with my current provider. There was about a year of constant back and forth between me and the administrative team. In the end, Advanced Dermatology could not meet their obligation to uphold patient needs. Accessing patient-driven, empathetic healthcare should not be this difficult. read more

If you need anything like an appointment or a refill on a prescription that they gave you, don't go here. My daughter needs prescription for a monthly injection called Dupixent. They started prescribing this for her back in August 2023. Her prescription ran out of refills so I called the office 2 weeks before the next dose would be needed to get the refill. I finally received a call back on Tuesday (after calling multiple times and getting told i would get a call back) and they said they would send over the refill to the pharmacy. I called the pharmacy today and they hadn't received anything. I called the office and I'm continuing to get the run around or being transferred and sent to different peoples voicemails. Now my daughter will miss her dose of her needed medication because this office can't get it together for the need of the patient. Not to mention...their appointment availability is horrible. They schedule 2 months out minimum. read more

My husband had been a patient here for years. He has had spots on top of his head, under his eye and finger (looks more like peeling skin). For years they have been giving ointment to treat it. Finally, we went to a different dermatologist, immediately she did biopsies on these areas. Turns out they are all squamous cell carcinomas. The one on his head was so deep they thought it could have spead to skull, his finger may have to be amputated because of they're neglect Please beware of this office, I would never recommend them. I wonder how long they would have just treated him with ointments? read more

Avoid this place!!! Long wait even though you book an appointment. The doctor here is so unprofessional and didn't give a shit about your issue. No solution. No recommendation. Totally wasted my time especially during weekdays! Just so regret coming here. read more

Dr. Lucero is their best doctor there! Very attentive and detail oriented! Genuinely cares about her patients. Front desk is ok! Wait time is reasonable! Facility is a bit outdated looking but that seems to be the case with other offices I have been to in the building as well. read more

I honestly wanted to like this place, but unfortunately, I don't think I'll be returning. I had an appointment on the 13th. When I arrived, I signed in and said hello. The blonde receptionist with black roots instead of saying hello back asked, "Do you have an appointment?" I responded, "Yes, my appointment is at 12:45 PM." Her question felt redundant since she had just seen me sign in. After a brief pause, she told me to have a seat. I waited patiently, but my name was never called. I noticed that a man who arrived after me, with a 1:30 PM appointment, was seen before me. I arrived at 12:35 PM for my 12:45 PM appointment and ended up leaving at 2:15 PM without being seen. What's the point of setting an appointment if I'm not going to be seen at that time, especially when others who arrived later are seen before me? When I got up to leave, both receptionists just watched without a word--they clearly didn't care. This isn't the first bad experience I've had here. During my first visit, I was scheduled with Kyle, who was 20 minutes late. Because of this, he said he couldn't address all my concerns, which included both hair and face issues. Although it bothered me, I tried to be understanding. For my next visit, I was supposed to see Chelsea, a female doctor, but was instead scheduled with a male doctor due to a mistake in the scheduling. The office manager gave me the option to leave and reschedule or see Kyle for my hair concerns, which hadn't been addressed in the previous visit. I chose to stay since I had already driven there and didn't want to leave with nothing done. After this visit, Kyle instructed the scheduling staff to book me with Chelsea for my third visit on the 13th. However, I was scheduled with another female doctor instead, which I accepted. I wish I hadn't because this was the visit where my name was never called, and everyone else was seen before me. This experience left a particularly bad impression on me, especially because I realized I was the only person of color in the lobby. I'm not sure if this had anything to do with it, but I can't help but wonder what other reason there could be. read more

Avoid this place at all costs. The staff is very rude especially the lady who does appointments. They will hang up on you, speak to you as if you are dumb and ignore questions you may have. The doctor I saw was a younger guy, I'm actually not sure if he was a doctors or a physician assistant, never the less he is not knowledgeable at all. He knew nothing about the skin irritations or scalp irritations I was having and sent me away with a "idk keep doing what you're doing" like what??? I would rather keep my skin issues than seek help here as they won't help and act like you're bothering them. Screw them. Find somewhere else. read more

I didn't even make it to the office. I called to schedule an appointment and everytime I called it said I was the 15 caller in the line. It took me four days of waiting at least 45 minutes to speak to someone regarding an appointment and when I finally got her on the line, she says they don't accept my insurance. The scheduling staff is incompetent and seems as if they do not want to interact with people. A daily wait time of 45 minutes is ridiculous to schedule an appointment on the phone; we have jobs and have to work. I have never experienced this ever. Worst office I have ever contacted. read more

If you have serious needs to be seen to give this place a hard pass and find a real and organized office. My first experience was decent but it all went down hill from there, I've been back three more times and each time they had scheduling issues with doctors, with my appointment that they made and gave me appointment cards for and today their doctor didn't show up and they called to let me know and said to still come if I wanted to see another doctor so I show up and they tried to turn me away after I came all the way down and followed their directions. I did try to call back 7 times and their messages just says they are busy and call back another time. It's so frustrating. Highly do not recommend this place. read more

Do not know why so many negative reviews, but the care was prompt and professional. The dermatologist even called me the next day. One star off only because the office waiting room lacked any curb appeal and seemed like an old train station. The receptionists are robot- like but the para professionals and doctors are personal. read more

The staff was great, I would give them 5/5 stars easily, but I just CAN'T give the practice as a whole a good review when communication is so terrible. What's the point of having great people working there when the only way to contact them is through a call center that is 15 plus calls deep with a 45 minute wait at the best of times? They canceled my original appointment and called my husbands phone number (who is the primary number on our insurance) despite the fact that I gave them my phone number the first time I called and waited on hold for over half an hour. I understand things happen and appointments need to be rescheduled that part is no big deal, but since I wasn't called directly I had to call back after work that night. I called around 4:30pm and was something like caller 25 in line! I waited with the phone on speaker until around 7 when I'd been caller 3 for about half an hour. Pretty sure they just stopped answering calls and went home. Called back the next morning when they opened was already 7 or so in line and had to hang up before they got to me to go to work. Called again in my lunch break and almost had to hang up again because it took almost the full hour I had for lunch for someone to pick up. If I didn't have an HMO who had given me a referral here and had my problem not been so painful I would have gone elsewhere. After I got through to the call center scheduling wasn't a problem and I was actual able to get in sooner than my original appointment it just needed to be with someone else. When I did manage to get in for an appointment the nurse practitioner I saw was great. The wait in the office wasn't long at all and they were all very welcoming but still professional. They also charge you for missing an appointment with less than 48hrs notice. Fortunately I was able to make all my appointments but I can only hope if I needed to cancel I'd be able to get ahold of them to cancel. read more

This medical establishment is a joke I went for a biopsy and the dr didn't even have the common courtesy of getting back to me with what I have!!!!! Very unprofessional in my opinion .. read more

Avoid this place at all cost. I've been trying to schedule a new follow up appointment and they've been such a bad communicator on their end. My previous visit left my face and skin so dry and flaky. It felt as if I had an outbreak and the reason I originally went here was to get some treatment for my hormonal acne. I left the office with burning sensation which initially made me question the treatment itself however, the doctor told me this was totally normal and I should have nothing to worry about. A couple days after my treatment my skin began to have an outbreak, my acne worsen overnight leaving me painful pus like bumps on my face. I don't recommend coming here at all. read more

After going to this place a few times, I realize they are nothing but a factory, people rolling thru as fast as they can. After a few visits of nothing but liquid nitrogen spray, I changed insurance companies so I could go to the City of Hope and hit my SCC taken care of so quickly! My surgery was done and I'm healing before my scheduled appointment thru Advanced Dermatology would have even happened. Don't go here if you can avoid it! read more

Take forever to answer the phone. It's annoying. Wish they could improve their policies and businesses management cause this place draaaaaaaaaags Unorganized as heck read more

DO NOT VISIT THIS FACILITY!!!! You will end up in bill hell. Called for an appointment with Dr. Martin. Was told I was in-network but I needed to see the PA before I could see a doctor. Was seen by PA and was charged $25 for in-network service. I paid. A month later I was sent a bill for an additional $25 for out of network co-pay with the name of a doctor who I never saw. A 3 way call was placed between myself, United Healthcare and Island Dermatology. It was agreed that my co-pay was $25, I was in network, I would not be getting another bill nor a phone call from their billing department. I have received 4 bills, 2 calls and have made and spoken with both UHC and them 5 times. It's billing hell and I just gave up and sent the $25. Will never go there again. PA was fine, desk staff mediocre, building and offices outdated, old and shabby, AND BILLING DEPARTMENT IS AWFUL!!!!!! read more

I use Advanced Dermatology for my skin cancer evaluation every six months. The staff and practitioners are very professional, knowledgeable and efficient. Very satisfied! read more

Giving one star is being generous. The scheduling staff is completely incompetent. Save yourself the trouble and find another more competent office that appreciates your patronage. You'll be lucky if you get to see an actual dermatologist. All they're doing is having a bunch of physicians assistants see patients in lieu of a dermatologist. Hard pass. They need to modernize and remove the burden of redundant, patient forms and go electronic. Ever heard of mailmerge - give it a try. They should've paid ME a $40 copayment for what I had to deal with today. A complete waste of my time. Inefficiency at its finest. read more

This has to be the worst dermatologist. My phone records will show I've called at least 15 times trying to schedule an appointment. When I finally got through they asked for proof of my referral which was faxed over. Then they never called me. I didn't even need if because I have a ppo but this place is terrible. Two weeks of trying to book an appointment and im giving up. At least offer an online option. read more

I'm not sure why the reviews are so low. Making an appointment is easy, the staff is attentive, I never wait long & Dr. Cory listens to my concerns! I'm more than happy with advanced dermatology! read more

They NEVER answer phone calls, hard to reach them and hard to make appointments. Have taken a long time to do a prior auth for my medication

Such a horrible experience I will never return. First of all I got there 15 minutes late because I got lost and tried calling the office 4 TIMES! No one answered and when I got to the office there was 3 receptionist at the front desk doing NOTHING. I check in and apologize for being late, I explained WHY I was late and mentioned I did try calling 4 times. One of the receptionist then tells me with an attitude she'll have to ask the PA if he'll still see me. I hear the PA tell her yes, he'll still see me but it'll be a 20/30 minute wait. Then I hear him tell her he needs to go home. She then proceeds to ask him if she should call his other patient that is also running late. Then, he loudly tells her "yes since all the patients are just coming in at whatever time they want!" I too out loud yelled OH! So he too can hear. Like hello all your patients in the waiting room can hear you! I turn in my completed paper work and in a low voice tell the receptionist I just need the PA to know I didn't just come in at whatever time I wanted, I promise you I got lost and tried calling but no one answered. The PA was acting as if he was going to service us for free or something! They bring me and my son into a patient room, he comes in literally takes a GLANCE at my son, no eye contact, no talking TO US with his body language yet talking away to us then diagnosis him. I kid you not we were in room with the PA for LESS that 5 minutes. I even asked him "so just by looking at it you're going to make such big diagnosis no blood work no nothing?!" Then he answered very nonchalant "no." I wanted to just walk out. Then as I check out I still use my manners and thank the receptionist and I get NO response, no you're welcome, no nothing. The worse! The entire office needs some common manners 101 etiquette class. read more

Tried to schedule an appointment the girl who answered put me on hold for 10 min then hung up. called back & unfortunately the date available wouldn't work with my schedule after telling her that she didn't try to find me a different date she just hung up. Definitely will NOT try to schedule an appointment again with them it's not hard to provide decent customer service over the phone. read more

Not sure why so many bad reviews. I've been here twice since Covid-19 and everyone is extremely friendly and professional. Doctor Austed has answered all of my questions and taken the necessary steps to ensure my perspective on my skin issues were addressed. With an appointment each visit, it was extremely quick to see the doctor and I never left feeling like I wasted my time. The front office team was extremely professional, thanked me for coming in and wished me a great day when leaving. Looking forward to my next visit here. Thank you to the entire staff for putting your health at risk so that you can help us with our medical issues. I wish each and every one of you great health during these scary times! read more