I scheduled an appointment with all the necessary information provided in advance, including my…read moredental records. When I arrived, Dr. Kelly refused to perform the simple request I came in for and instead tried to upsell me on four different unnecessary treatments--including Invisalign and veneers. Her reasoning made no sense and it was painfully clear that her priority was making money, not patient care. To make matters worse, the assistant and front office staff were unresponsive and disorganized--it took days just to get a basic appointment scheduled. The experience felt unprofessional and dismissive from start to finish. Afterward, I consulted two other dentists who had no issue assisting me and treated me with professionalism and genuine care--something that was completely lacking at Dr. Kelly's office. Oh, and the waiting room? The furniture is far too low to the ground--completely inconsiderate for many patients. It's just another sign that money is being pocketed rather than reinvested in patient experience. Do yourself a favor and go somewhere else.

They dropped our insurance and didn't tell us. They mailed out a letter dropping Aetna insurance…read moreand we don't even have Aetna so I figured it was a general letter sent to everyone. When I confronted DFD about this - they told me that Aetna was apart of our insurance. When I called my Insurance company , they said " wehave no affiliation with Aetna". In the meantime , my husband had been seen for extensive dental work and only a portion was being covered ( because we were already out of network without our knowledge). The front desk girl, McKenna continued to bill our insurance per usual and told us she was doing that. If we had payments due at the time , we paid them, Not even realizing it was because they already dropped our insurance at DFD. I think they could've handled this better and TOLD us when we were there multiple times over a 6 month period that we were no longer in network. Once we did find out , we switched dentists immediately! Guess what ? No out of pocket costs either !

Everyone is very professional and respectful. The place is so clean and neat. They will always make…read moresure you're comfortable and they explain things thoroughly for you. Dr.Kimmel is the best! He did my wisdom tooth extraction and I barely felt anything. He makes himself available to you if you have any questions and he's super respectful and knowledgeable.

I was referred to this office and made my situation abundantly clear from the start: I am traveling…read morefrom Chicago, paying entirely out of pocket, and have an extremely limited and hectic work schedule. I called three months in advance specifically to secure surgery during a pre-approved week off in January. I was explicitly told there was availability, with the only requirement being a pre-op appointment. I completely understand this needed pre- appt. I drove in from Chicago at 5AM for that appointment, and was told my X-rays from 12 months prior were "too old." While frustrating, I understood and agreed to repeat imaging, paying $450 that day. After the exam, I was sent to reception to pay and "schedule surgery," only to then be told I would need yet another appointment before surgery could even be scheduled -- something that was never disclosed minutes earlier in the room. After explaining that I had already made a lengthy trip and that this was not what had been communicated to me, the staff briefly conferred and suddenly said they could perform the cone beam scan that same day for an additional $350. Wanting to avoid yet another trip and finally move forward, I agreed and paid on the spot. After completing the scan, I was once again sent to reception, where I was then told they actually could not accommodate surgery during the very week they had originally promised. At that point, I had paid roughly $800 for appointments day of and scans based entirely on their assurances, only to be told they could not deliver what had been guaranteed. I remained polite, rescheduled for my next available time off (cancelling my personal VACATION) in March, and clearly explained that this would be my only window until June. I also emphasized that I am in significant pain and that the delay was severely impacting my quality of life. The response was largely dismissive. I left defeated and disappointed, but understood that things happen. I received a call last week (Feb.9th from Allie) informing me that they could not perform my surgery at all because Dr. Kimmel would be "busy." It is baffling that I was scheduled in the first place if this was the case. At this point, I politely requested copies of my receipts, X-rays, and cone beam scan so I could seek care elsewhere. The tone immediately shifted, and I was met with impatience, dismissiveness, and clear irritation simply for asking for records I had paid for. When the emailed records did not include the $350 cone beam scan, I followed up and again encountered attitude questioning why I would need it despite the fact that I personally funded it. It was eventually mailed to me on a CD. This entire experience felt disorganized, misleading, and profoundly unprofessional. My family has spent tens of thousands of dollars here over the years as uninsured, cash-paying patients, which makes this level of disregard even more disappointing. It is clear to me the dismissive communication here demonstrates a serious lack of respect for patients' time, finances, and well-being. To say I am disappointed in the level of care and professionalism would be an understatement. This is not how you treat loyal, paying patients. I hope this is a "one-off" situation for this office because Dr. Kimmel himself was incredibly kind and thorough with explaining my surgery that I unfortunately, will not be having here.

They were able to get me in during the. COVID-19 to help with my broken tooth! That made a world…read moreof an improvement. The office is very clean and appears to be state of the art. Staff and dentists are all very nice. Highly recommend Delafield Dental!

I was shocked to find out that they wanted me to sign a treatment plan to charge my insurance…read morecompany and they had not even seen the issue with my tooth. Unfortunately, they are all about money now and then she said oh we're so sorry I didn't mean to send that to you now so that means that you haven't even looked at my mouth, but you're gonna determine the best way of you making the most money prior to even see me. They're just a bunch of young DENTIST with the best dental equipment trying to make the most money and they're finding the best way of doing that. I feel bad for those individuals that don't come from like a billing background like myself and No to ask for the

For my experiences over the past 4 years here, I feel the dentist is great about working with you…read moreto create a plan of care that works for you meaning she will prioritize any work you need done based on your preferences when she can (based on the severity of the issues). She is also kind and greets me warmly each time I come in. The dental hygienist is good about explaining everything she is doing or will do each step of the way. Also, every time I call the office I am greeted by the friendliest receptionists who are not only friendly but also prompt and efficient. I never feel judged here and always feel listened to. Plus the TVs with streaming service and location by the Third Ward and Screaming Tuna are all nice bonuses, if you ask me!

I had to find a new dentist due to a change in insurance, and I am glad I found this office. So…read morefar, I've had my initial visit (x-rays and cleaning), and one for the replacement of some old fillings. The staff is kind and courteous. The facilities are spotless and comfortable.

Dentist was not in office several appointments for my child. When a fill in dentist was there, told…read moreus there was no issue. Then 6 months later come actual dentist-suddenly the issue has appeared, so strange right! I call office for clarification... was told "well the fill in dentist probably didnt want to diagnose an issue if it's not his practice" ...what!! Use a strong sense of judgement choosing this provided. I will not be having them look after my child's dental health any longer. Proceed with caution here.

First time visit. It's been a few years since my last cleaning and I get very neverous and anxious…read moregoing to the dentist. Everyone at Riverside was very welcoming. Abby and Dr. Blanchard made it a very calming and inviting environment. Highly recommended for any nervous nellies!

Great, great dentists! Incredible and caring staff! They truly catered to my issue, Dr. Markenson…read moreexplained everything in depth and treated me as if I've known him for 30 years! Very rare to find nowadays! I highly recommend! David

Took the family there. They have everything soup to nuts. It's nice in a world where most…read morebusinesses say they care to actually see one that does. Kuddos Port Road Dental and Dr Rosen