Great service and prompt attention on short notice in busy season. Diagnosed the problem and…read moreinstalled new unit that works perfectly for our square footage.

My issue with this company has been the severe need for more communication between the front office…read moreand the technicians. Their workers showed up unannounced to begin the installation of a new HVAC unit in the property next door to me a day and a half later than I was told, without notice of when they would arrive. When they did arrive at the property, they just walked in and began working without notifying anyone that they were over there. After they had finished, they up and left without saying a word. I received a phone call the next morning asking if they were finished, and after paying I was told that an inspector would come to the property to ensure everything was installed correctly. They never showed. To be fair, I called the inspection company directly and ran into the same issue and eventually gave up trying to get them to come out, so I won't put this entirely on the fault of Service Plus. Lastly, after all of the work had been completed, I had to make several phone calls to the office to correct basic information on my final invoice. This company seems to do quality work, as I haven't had any issues with my new unit. However, they need to do a better job of communicating with their customers and handling things a bit more professionally.

I meant to post this a week ago, but things got a bit busy…read more I want to start by saying that my AC went out recently...warmest two days we had this spring. We made a call to Lake Gaston HVAC and set up an appointment for when we would be back to the lake. He worked around our schedule and and showed up earlier than planned. His knowledge of the systems was incredible as I was just trained in the history of my insufficient unit I had in place. He provided me with two options of which my wife and I went with option 2. Option 1 was to refull the freon again, which should not be leaking. We bought a new unit and air mover. We knew it was time but we were not ready last year. So, we set up a date and time. The install went without any issues and we were up and running with peace of mind. I highly recommend Pat and LAKE GASTON HVAC, which I have already done to my neighbor. Thank you!!!!

Based on Lake Gaston HVAC's stellar online reviews (and our personal preference for hiring smaller…read morecompanies whose owners are out there "in the trenches" doing the work), we reached out to owner Pat Borzi. Wow! He's the real deal: punctual, honest, everything done with integrity, and clear communication at every step of the maintenance and/or repair he's performing. What you've read in the company's overwhelmingly positive reviews was validated by our experience with Pat. We're confident Lake Gaston HVAC will earn your long-term loyalty. They've certainly earned ours.

Follow-up to previous review. Neighbor went under house to check on duct being down. Found a main…read moreduct down (see picture). Also has picture of 98.2 degree air coming out of duct (see picture). Heating system was working, duct was down. Don't condemn my heating system when your tech did not do the job I requested. New unit has been installed and all old ductwork under house is new. No thanks to you.

Dustin & Roberto spent a whole day swapping out lighting fixtures, adding a floor outlet & dimmer…read moreswitches! They are awesome - professional & friendly! Glenn's HVAC & Electric is unbelievably responsive! They do what they say they will do & give free estimates! They replaced out thermostat last week! That's how we found them. I had come to believe that good customer service is a thing of the past. At Glenn's it seems to be the very foundation of their business! If you need HVAC or electric work done, don't even bother to call anyone else! Glenn's got you!

We have been using Advance Mechanical for over 20 years for the performance of routine maintenance…read moreon our HVAC system. We were so satisfied with their honesty and integrity that in 2020, when it came time to replace our system we had them do the work. They come out twice a year to check the system to ensure that it's running properly and efficiently. I highly recommend this company for all your HVAC needs!

My AC unit started to cycle from cold to hot. On Saturday night, the unit stopped working. Call…read moreSunday morning and the weekend operator scheduled a technician to come by the house Sunday afternoon. The technician arrived around 1 pm. I described what was happening and he started to troubleshoot the issue. Kevin (the tech) continue to work on the unit over the next couple hours. He took his time to eliminate all variables to determine the root cause of the problem. Kevin explained each step he was trying to ensure I know what may be issue. He located the issue, but he did not have the part on the truck. Kevin explained that the part was not needed during the warm summer days, so he was able to bypass the issue without causing any damage to the unit so my family could have cool air over the holidays. On the next workday, Kevin returned with the needed part and corrected the issue. Many thanks to Kevin and his strong work ethic to ensure the customer was happy and cool during the hot summer days. Thank you Kevin.

I really appreciate Little's honesty and the phone professionalism. They took the time to talk…read morethrough my issue asked the right questions, and gave clear, knowledgeable advice on what equipment needed to be replaced and the price. It's rare to find a company that prioritizes helping the customer over making a sale.. Those who say they didn't get priority business or a gave a poor review - it's because Little's are so much in demand as a genuine family business.. Little's does not want to desire to be a big box HVAC company. This is an old family business. They don't have the money and time to get around to take care of everybody in ENC so don't hate on them for being first come, first serve and quality. I happen to run circles in this conference and business and I will tell you that Little's is the favored and most respected by TRANE..

They replaced our new a/c & heating system in Bath. Prompt and neat. We have used them forever it…read moreseems like. We have had our cottage for 42 years.

I called Robeson Heating and Air in Washington, NC on a Monday for a general cleaning and checkout…read moreof our heat pump. They scheduled me for Wednesday after lunch. The technician called me just before noon on Wednesday and told me he'd arrive in 20 minutes. He arrived just when he said. He (Josh) did a great job. He was very thorough. He checked the refrigerant level and the starting capacitor and thoroughly cleaned the coils. Took maybe 45 minutes.

Stay away from this company. They installed an upstairs unit in our house. I had to call the owner…read moreof the company and fuss at him because it took so long for them to begin the installation process. It was improperly installed from the beginning. One of the first nights we used it, it cut off because it wasn't draining properly. Before that, the installers drilled the holes for the upstairs registers in wrong place. The workers denied that they did it! To be honest, the company did make that right. The holes were filled and a painter came in to touch up. A few times a week during the summer, I have to go upstairs and dry out the the area around the air handler in the attic. Attached are some photos of the sweating of the upstairs unit and the improperly drilled holes. I'll not be using them for anything else. We had to replace our downstairs unit this summer. Needless to say, we didn't use Robersons!

T & D Heating and Cooling wired and serviced a brand new Mitsubishi mini-split system and branch…read morebox. I was forced to call them several times because the lines kept freezing up (see attached photo) it would not cool and the system would display a fault code. Despite my efforts explaining these problems, Thomas Holley (owner) & Graeme Chipperfield (tech) kept telling me there was nothing wrong... yet the system would never operate correctly. So I called Jacksonville Heating Contractors, several things were found wrong that T&D did; (1) the refrigerant was serviced wrong, (2) they did not pull the contamination out of the system and (3) the system was addressed wrong (see description on attached invoice). Several minutes after the Jacksonville tech left, the fault code came back. I called the tech and explained what was happening. He asked me to check the wiring at the branch box to see if the indoor units A & B were crossed. When I checked, (4) they were in fact crossed... I re-wired them and the the fault code disappeared. After all these corrections were made, the system has been operating without any problems, no line freezing, it cools/heats and no fault codes. I contacted T&D owners Thomas & Denise Holley several times asking for a "partial refund" from the $808.00 I paid them for the work they did wrong. I provided them with documentation from Jacksonville Heating Contractors and information from Mitsubishi Tech Support that identifies what they did was incorrect. But they refuse to even talk with me about this and take responsibility for the work they performed. T&D has shown no business ethics and the owners have no integrity to make this right. Beware!

I called T&D and they came out the same day and on a Sunday. I was so nervous it was going to be…read moreexpensive, but Corey came out, explained everything that was wrong and went above and beyond what I expected. Highly recommend to anyone in the Onslow area, reasonably priced, and fantastic service.

Anderson's Heating & Air is the BEST H&A service company in this area. Smart, professional, prompt,…read moreefficient, friendly...the list of greatness goes on and on. Sam and Joe explained the entire service and repair process. No hidden costs. I appreciate this company's honest business policy. Anderson's is the GO-TO company. Watch out other HVAC companies...Anderson's success is going to make everyone else obsolete. Lindsey Smith

We unfortunately had our air-conditioning unit completely fail that heated and cooled our upper…read morefloor. With temperatures being spring-like we were able to afford to get several quotes and seek several references from various HVAC companies. Andersons was able to provide a high-quality HVAC unit and did an excellent installation. Their quotewas reasonable and the installers were on time, very professional and very customer service oriented. Following the insulation they stayed with me to inspect all spaces to in sure I was satisfied with the function as well as the cleanup of the space. Could not be more pleased with our HVAC unit and the wonderful service we received from Anderson's. We highly recommend this company

Ben had a lot to figure out to clear my drains and did an excellent job. It brings a peace of mind…read moreto know you are able to shower and flush without worry.

A Harsh Lesson in Trust: Thousands Paid, Zero Relief from Delcor's Broken Promises. As someone who…read moreco-financed the HVAC installation with Delcor, I felt compelled to share my own perspective, because this ordeal hasn't just cost us money; it's cost us trust, time, and peace of mind. From the outset, we were sold a vision of reliability. A reputable company, a full-service experience, and the comfort of knowing our tenant would be taken care of. What we received instead was a dysfunctional unit from day one. Two weeks later, it's still not working--and not a single person at Delcor is stepping up to resolve the issue in any meaningful way. I'm not just speaking as a frustrated customer--I'm speaking as someone who tried to do everything right. We didn't go with a cut-rate contractor. We chose a well-known company and paid upfront for a full system. That trust was met with radio silence, departmental runarounds, and a shocking lack of urgency. Let me be clear: the unit had defects from the moment it was declared "installed." It leaked. It was missing critical components. And instead of taking accountability, Delcor has chosen delay over resolution. They continue to request final payment for a job that isn't done. Not working. Not livable. In the meantime, we had no choice but to spend more out of pocket for a temporary cooling solution--just so a human being wouldn't have to suffer in an unconditioned space during a heatwave. If you're thinking of hiring Delcor, ask yourself this: What happens if the install goes wrong? Who will pick up the phone? Who will stand by their work? Based on our experience, the answer is no one. This review isn't about venting--it's about warning. If you're looking for true end-to-end service, or a company that takes responsibility when things go south, I urge you to look elsewhere. The cost of choosing wrong goes far beyond dollars.

Jaylen the professional and Kristi the dispatcher were incredibly polite and helpful throughout the…read moreentire process. Our AC stopped working and they came out within an hour. Jaylen not only refilled our freon, but was conscientious throughout his time in our attic and in our home. We hope to have Jaylen come out for us again next time!

Dustin went above and beyond on this one. Everyone else said I needed to replace my 10-year old…read moregas pack that had water in the heat exchanger ($10K - $12K). Dustin took his time, evaluated the problem, then sucked the water out of the heat exchanger fixing the unit for thousands less. Thank you Dustin for fixing my unit.