TL;DR We got ghosted and the job isn't done. $375 gone. Reached out for a washer repair. Initially, very responsive and came the next day to do an assessment and repair. He found (what he thought at the time) was the issue, got the parts, and repaired it in 4 hours. We thought everything was good and paid $375 for the repair. We ran the washer later that night and found there was still an issue. We reached back out and he said he'd come back the next day after his other jobs. Communication started lagging here. He initially told us he'd come between 4-6, but didn't say anything til 6:30. Came ~7pm and worked on the washer again. About 1.5 hours later, found another issue and said he'd come back Monday. On Monday, I reached back out and he wasn't super responsive. Heard back that he was at the store getting the part and that's the last we heard from him. We've reached out several times via text, Yelp, and phone call. We've left multiple messages and he's completely ghosted us. I should've done more digging into his past bad reviews, because this is consistent with those. I recommend finding someone else. It's not worth the chance of not getting your appliance fixed AND being out money. We could've just bought a new washer at this point. read more

I was assigned them by my home warranty company Aug end. Service technician came out promptly and charged me the service recall fee and diagnosed the problem with my appliance. He mentioned I need to change a part and he was going to submit the order invoice with my home warranty for them to approve. Upon approval, he went ahead and ordered the part beginning of Sep. Since then, the company has not given me an update although initially before ordering the part, they mentioned it should be delivered in less than a week. I have tried calling and reaching out to them over messages, the phone number listed is always switched off and they never reply back. The last thing as a customer you would want is pay these guys and wait for a part and they vanish completely. It's been over 3 weeks and I still have no communication from them. Very unprofessional. Would proceed with a diff service technician at this point as the job could be easily done in 3-4 days turn around time. Sorry ! Update 2: Based on the review feedback from Mark, if there is any delay in parts order, I think it is basic sense to inform the Home warranty company (who gave the service technician vendor the job) as well as the customer with a more accurate timeline. During the time of charging the service fee for diagnostics, it was mentioned the part should be delivered in less than a week. If this was completely off, an immediate timely update would be appreciated. Last, I am not sure how a business runs when they are not reachable on the phone ever, nor any correspondence through messages. Sorry! That's not at all an average customer experience, let aside a good experience. read more

Fast and professional, but not cheap. They helped diagnose a washer's "lid switch" malfunctioning (the little protruding thing when the lid is open, apparently a common problem given the washer design) and replaced it. The switch probably costs $20, maybe $40 max but they charged a lot higher for the job. read more

If you have a washer or dryer that needs help. This is your first step in having it done correctly and fast. My LG Dryer crapped out making noises n stuff. I called advanced air solutions and within a few short hours we were back in business. I can't thank Advanced Air Solutions enough. Excellent service read more

Note: After leaving my honest review, the business contacted me directly and used abusive language. I have screenshots. I'm disappointed they chose harassment instead of addressing the concern. I had to block their number. What happened?: My microwave was not turning on all of a sudden. The fuse went off as mentioned by the technician. He spent 3 hours (had no clue, came back the next day), misdiagnosed the issue and the issue came back in a day. He returned the money after coming back after 2 days of reporting and checking again but mentioned the unit (the electronic board) is bad. In reality, the door switch contactors had been improperly handled by him. I called someone else who fixed it in 10 minutes by changing the fuse and fixing the door handle. After the review, Mark messaged me that my review was a lie, when in fact he was lying all along and wasting my time. He was also using bad language after this in his messages which I think was not necessary. I had to block him for this reason. As a business owner, is it fair to cut your losses by lying and walk away after calling your customers bad names? I don't think so! read more

Our AC went out on the Saturday of Labor Day Weekend. I contacted our home warranty company, Choice Home Warranty, who started the process. On Sunday we were notified that Advanced Air Solutions was assigned to our issue. They came out early Tuesday morning and diagnosed the problem which would need a complete AC replacement. I contacted the supervisor, Alva, at Advance Air and explained I was recovering from a complete shoulder replacement. She put me at the top of the AC install list and I am now recovering in a very cold house VS. sweating in the Texas heat. Alva ensured all the correct parts were ordered and received as well as keeping me informed with up to date information as it came available. The 2-man install team that came out were nothing but professional and polite. They even brought kolaches! Lol read more

Called and got a quote with an appointment for duct cleaning services about a week out. mark the owner confirmed via email. Mark never showed up nor responded to our texts or phone calls. Do not recommend this company. Mark replied and tried to deny it.. added a photo with evidence that he did send out an email confirmation. Just own up to your mistake Mark, it's not that hard. Another edit: mark reported my photo our email confirmation, so Yelp removed it. Here it is again! read more

Advanced Air Solutions - Proof of our email conversation. - Air Duct Cleaning Near Me - Castro Valley, California

Mark cleaned out my dryer (disassembled and assembled entire units) and heater vents (which were very dirty from recent paint resurfacing work). He is meticulous and thorough. I feel confident that my appliances and heater will not break down with Mark's maintenance work complete. Super-knowledgeable and responsible with reasonable pricing. I would give him 6 stars if I could. read more

Never judge a book by its title. A name like Advanced Air Solutions does not do justice on what they can do. They actually fix home appliances. Mark, owner of the company, was punctual, analytical and drilled down to find out why our washer was not agitating. In our tight laundry room, he took apart the machine and found the damaged part. He went to a supply store and brought back a new part to replace the broken one. After putting all the parts back together, our 30 years old Kenmore was working again! Thank you Mark for being quick (took less than 2 hours) and efficient! If you are in the neighborhood of needing an appliance in your home repaired, give Advanced Air Solutions a call. read more

We had our 30-year-old washing machine repaired on 8/14/24 by Advanced Air Solutions. Mark, the owner, was very professional and very knowledgeable in the repair of our washing machine. Mark kept us informed on his arrival time. Once on site, he worked efficiently to locate the problem and kept us informed throughout the process from problem definition and how it would be repaired and the timeframes. The whole process took less than 2 hours. Since the repair, we have done 4 loads and our 30 year old machine just keeps humming along thanks to Mark's knowledge and experience. Just remember, Advanced Air Solutions also does awesome appliance repairs!! Harv read more

Mark has done excellent work cleaning the duct and inside the dryer. Mark was punctual and performed the work as we agreed. I will clean the dryer's air duct for years. My first choice is Mark to clean the dryer every three years. read more

Wow great service from this guy! He was extremely responsive, quick to instigate the repair, knowledgeable , polite, friendly, informative, came within one day and brought the parts with him to fix my dryer. Had it fixed quickly, I didn't think repair people existed like this anymore. I own 2 homes and have dealt with alot of repair people, this guy gets the gold medal! I will always use him moving forward as well as highly recommend him. Thank you so much for being awesome, my tenants are stoked to have their dryer fixed so quickly! read more

We have had Mark out twice now to clean our dryer air vent and both times had great service! Mark's response time was quick and he was able to work with my schedule which I greatly appreciated. There were 3 years between jobs and I will definitely be calling Mark out again in 3 years for our next cleaning. He was very courteous to working in our home and took care to keep his work contained to the area as much as he could. read more

Careless. Unprofessional. Terrible service. I updated my kitchen and installed new flooring (luxury vinyl flooring) prior to moving into my new house, as it was very outdated. I chose this company due to such high customer ratings on Yelp. Little did I know, they are careless. I bought the air duct cleaning service. After they were done, they left deep scratches on the new flooring. They looked like just black scuff marks, but come to find out, they're deep scratches. I've tried all solutions online to figure out how to get rid of the marks and nothing has worked. I called the worker and he said it was their machine that caused the deep scratches (photos). The fact that, he said that, means he knew he scratched and caused damage to the floor. They did not offer to try and fix it or pay to get it fixed. I spoke to "Mark" prior to receiving this service. But the worker wasn't "Mark", it might've been one of his workers. Either way, this is a careless and unprofessional company. I would not recommend this company to anyone for residential services. So now I am stuck with damaged new floors that I paid a lot of money for (material and install). read more

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I just moved into a condo and needed a cleaning of my air ducts and dryer heater. Mark was prompt to respond with a reasonable quote and time estimate. He arrived on time with his team and walked me through the agenda of what he was going to do. Mark and Joaquin did a great job cleaning each air vent and being very diligent and careful when cleaning. They go to the full extent of covering necessary furniture and vacuuming extensively. I was glad to have him talk me through each step and I am thankful at the level of effort they did to make my home have better ventilation . This was money well spent and I would have Mark come again anytime I need help again. read more

They responded quickly & their rate is within my budget. I was able to get an appointment the next day. Mark is the owner. He and Daniel were very professional and informative to help me keep my dryer in tip top shape. My dryer issues were resolved. They did an excellent job cleaning my dryer vent and duct system; and cleaned my dryer inside and out! See the photos to appreciate their work! I plan to use Advanced Air Solutions to clean the air and vent systems for my entire house this coming Spring2022. read more

Advanced Air Solutions - Before cleaning - Air Duct Cleaning Near Me - Castro Valley, California

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Mark came out, walked me step by step of what was going to be done. He cleaned out the the dryer vent and then cleaned out the dryer. He showed me that the heating element had went out, so he called found the part, when and picked it up and installed it. His pricing was awesome! Now I have my dryer working and I'm so happy! His price was so reasonable! I HIGHLY recommend this company! read more

I just randomly found their info on yelp and gave a call for my vent cleaning and they did an amazing service. They took proper Covid safety precautions before entering your house, did the work with utmost care and kept the entire house clean. We got all our vents and dryer cleaned and they even replaced with good quality filters. Highly recommend for anyone whose looking to do yearly Maintainance! read more

Advanced Air Solutions - BEFORE & AFTER : I had no idea that my dryer had so much lint stuck and they cleaned it so well ! - Air Duct Cleaning Near Me - Castro Valley, California

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Mark detected a problem that plagued me for years. I knew that my dryer vent had to be cleaned, but there was a bigger problem. The ducts were in bad shape. They were bent and leaking. We have had the vent cleaned a couple of years ago, but my dryer was not drying the clothes and this dryer is less than 2 years old. Mark took it upon himself to inspect the ducts under the house. No one ever bothered to do that. No one. So in the past, even if the dryer vent was cleaned from the outside, if the ducts were damaged through time, the cleaning wouldn't have mattered. I'm guessing these ducts were from 1946, original to our old house. We have had the air ducts replaced last year, but they didn't do the dryer duct. Mark replaced the ducts that day. Mark also came back the next day to replace a part since there was no heat coming from the dryer. Anyway, I dried three loads of laundry. Clothes and towels. And for the first time in so long, seriously, the lint trap was full. And it only took one cycle to dry. Thank you, Mark! Don't forget those business cards. Rex and Maria Hutchinson read more

For jobs like these, everyone is bound to do their research before calling in the right person. As a matter of fact, Yelp makes it very easy to do so. Well I'm here to help you with your searches and tell you exactly where to go: Advanced Air Solutions. From the beginning, Mark was very polite with me and my family. He was the only one who asked if he should keep his shoes on or off. Every other contractor just barged in. (Not that it really mattered but the attention to detail was key). On the day of the job, Mark came at the time he said he was going to come. With a lot of people at home, he was very respectful in asking which rooms' vents to clean first. At each vent, he carefully set up protective equipment around the floors and furniture. At the end, he made sure to clean up the area and return it back to its original placement. For me personally, I went with Mark because of how he treated his customers. I will definitely be doing all my duct work in the future with Advanced Air Solutions and recommending them to all my friends. Mark, thank you so much for all that you've done. We are really happy with the job! My family and I thank you for your work and wish you the best. read more

Mark is knowledgeable, professional, polite, nice & a hard working person. I had him clean both my dryer duct & also the blow motor in my furnace. He showed up on time & contacted me 30 mins prior to his arrival. I would highly recommend him. I look forward to working with Mark again in the future. read more

After living in my house for 8 years, I finally had the HVAC checked and the whole house system cleaned out. After getting price quotes from multiples companies, I went with Advance Air Solutions. This was the only company that responded with a break down of exactly what I was paying for. Made an appointment and Mark and his coworker came on time. They spent 10 hours inspecting and cleaning all the air vents, two dryers vents and the back of the dryers in my 3800sq ft. house. Even showed me the photos of the before/after of my vents. After every cleaned vent, they even silicone sealed them back up. They were very meticulous and did not leave a mess and even replace 2 filters. Also gave me some education about what types of filters I should buy and when to change them. Luckily they were the same ones that were already being used be me. Left my house perfectly clean after the finished the job. Great job and will hire them again next time. read more

Mark and Ramon performed the vent cleaning for us. They were extremely conscientious and careful with our personal property and our home. They wore booties and cleaned up after themselves. They also provided advice on maintenance and save money. They took time to set up which in my mind means they are being efficient and careful. Quote included changing out old filters and installing new ones. Communication was good throughout the process. I have heard horror stories of vent cleaners that take you to the cleaners. The company that did it for us last time seemingly caused more dust and debris to enter our home and it really made me wary about this type of service. I think we will be breathing easier after today's service. Thank you Advanced Air Solutions. read more

Vents and our house never were cleaned before and I had zero knowledge of how the process would look like. Cleaning took place in December, so I had plenty of time to check the quality of air after that. Right from the start of our communication went smooth. What I liked in particular about my experience: 1. Communication was clear, courteous and responses were timely. 2. Patience with my questions. I had many. 3. Transparent and competitive pricing: everything was discussed beforehand for cleaning our old house's and a dryer's vents. I had no surprising fees or charges. 4. Arrived on time with messaging prior to arrival. 5. I did not have to control the team. No slacking around. They get the job done. 6. Finished quicker than estimated. Saved me hours. 7. Professional equipment. See the photos attached. 8. I asked and got a detailed explanation on how to do maintenance of our furnace and air filter. 9. No residue dust or trash left behind. Got everything cleaned up after work. I would totally recommend them to my friends and family. Great service, well done! Thank you and your team, Mark! read more

Advanced Air Solutions - Air Duct Cleaning Near Me - Castro Valley, California

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Mark was FANTASTIC. I called him to clean my dryer vent. And I will use his services for a yearly/biyearly moving forward. Responsiveness - 5 star Cost- 5 Star Organized - 5 Star Thorough - 5 Star Highly recommend. read more

Lifesaver! Was able to come on the same day! Backstory: Dryer heat broke... had 4 loads of laundry waiting to get done! Called to get dryer fixed. Appliance guy (Tony) from "Tony 2 the rescue" fixed my problem easily but highly recommended getting a thorough vent cleaning otherwise my problem would happen again. Of course I immediately went straight on Yelp! Looked for someone local and called Advanced Air Solutions. Mark, the owner, immediately answered my call, got some background info and gave me an estimate over the phone. He was able to come out in a few hours (thank god!!) He did an awesome thorough job! Showed be before and after pics of how clogged the exhaust vent was (cringing teeth) and even went under our crawl space to tape up a loose vent. I am so thankful to you Mark! And it was so nice chatting with you too! =) I wish you the best with your business and will highly recommend you to everyone I know! read more

We initially called Mark in to clean our dryer vent. He did an excellent job cleaning it out from both the exterior vent area and checked the interior of the dryer, as well as the components. He is a delightfully professional young man who really cares about the service he provides. A couple days later we scheduled Mark out to clean our HVAC system. He suggested that we upgrade the furnace filters to ones that offer much better air filtration. Once again the result was a Spin 'N Span service that leaves us confident for several years to come. We live in Rossmoor (Walnut Creek) and I would like to highly recommend Mark's services to any other seniors living in our community! read more

If I could give more stars I would! Mark was the only guy to stop what he was doing, spend time over the phone and explain the process in full detail. Very professional, nice and respectful, and went above and beyond for me. He explained things I wouldn't think twice about. I received several estimates for duct cleaning. Advanced Air Solutions was not the cheapest but you could tell Mark was passionate about his service, very honest and would do a very thorough job. Even changed my filters for me. :) I'm so glad I didn't let my cheapness get the best of me. You definitely get what you pay for and I would recommend this company to anyone who asks. You guys are the best and thanks so much for spending the time on my home. I can't thank you enough. read more

This review is long overdue. I contacted Advanced Air to clean out my dryer duct. It was a safety concern as there was a fire caused by a clogged air duct in my community. Mark responded quickly and provided a quote upfront. He arrived on time and did the work quickly. He told me that the vent didn't need much cleaning and then offered to reduce my price (by $35)... when does this ever happen. He also explained other services he provides such as furnace and furnace duct cleaning and seemed to be very knowledgeable. No pressure, professional, and very organized. I would not hesitate to use Advanced Air Solutions again. read more

Excellent customer service! Both Mark and Josh were very professional and kind. This service was exactly what I was hoping for and I recommend them to all my friends and family. Thanks! read more

We haven't had our air ducts cleaned in 20 years. Mark came to our house with an assistant and spent most of the day cleaning out our air ducts. They were very professional and answered all our questions. They did a great job even during this Covid time. My wife and I are very satisfied with their work. read more

We used Advanced Air Solutions to clear our dryer vent and install a new vent cap on the exterior. The whole experience from beginning to end was outstanding! Each step of the process was clearly communicated. Mark's service was professional and friendly. I've added AAS to my list of preferred vendors and will not hesitate to use them again and recommend to others in the future. read more

I contacted Mark via yelp to get the dryer vent cleaned. After going through communication issues with the people we originally hired, Mark was prompt and informative which gave me calm. After reviewing his quote and others we decided to go with his company and not just because his price is very competitive but also because he communicated and seemed honest. My appointment was for today and he communicated every step of the way. The job was well done and we are incredibly satisfied with the work done. Will hire again. read more

Mark was able to come out to our home very quickly and worked efficiently. He was communicative about the price estimate and gave detailed instruction about what work would be done. He gave us personalized advice after completion of the job. Beyond the actual work, he was kind to our curious dog and we had a fun chat. Would definitely hire again! read more

I wanted to get my ducts cleaned after moving into a new house and I didn't know the last time the previous owners cleaned the ducts. Mark gave me one of the most detailed quotes from all of the vendors I contacted. The quote was broken down into everything that he and his team would do and it explained the purpose of each task. The price was reasonable too. On the day of the work, they got straight to work and even found a bunch of debris that the previous owner's contractors the ducts. They were able to clean all of the ducts but 2 where he noticed that there were some tears in the ductwork and recommended I get it repaired before he cleans it in case the cleaning tears it further. Mark said that once I get the ducts repaired he would come back free of charge to finish off the last two ducts. I haven't gotten it repaired yet so I can't attest to that but I appreciated the willingness to follow through. Unfortunately near the end of the job, one of the machines broke down so they had to stop. He got his machine fixed and came back two days later to finish the job. The job took longer than I had anticipated (unrelated to the machine breaking down) but that is probably just a testament to how thorough he is. read more

I first saw Mark and Joaquin working on our neighbor's place. They were doing such a thorough job I went to out to ask what they were doing. I knew they were the real deal. Mark took the time to explain what they were doing and how often one should do maintenance. Our vents, ducts and furnace are spic and span. I highly recommend using them. read more

It is my pleasure to recommend Advanced Air Solutions for dryer duct cleaning. Mark is a very polite professional and delivers on his word. He called me the day before the scheduled service confirming his arrival time. Showed up right just as planned. His tools/equipment are clean prior to entering your home and he takes the time to explain what he is doing and why and shared his findings and recommendations. There was no rush. I had every confidence Mark performed quality work and will definitely use Advanced Air Solutions in the future. read more

Mark did an amazing job cleaning my dryer duct. He is knowledgeable and professional. His quote is very detailed and answered all of my questions. His work is very through. Arrived on time and communicated well prior to his arrival. I highly recommend Mark. Definitely would use his services again in the future. read more

Mark and his partner were very professional, polite and honest. Did a very thorough job cleaning my HVAC ducts and vents. Including furnace blower motor cleaning as well as dryer vent. Did a great job at a fair price. Will use again. read more

Advanced Air Solutions' Mark was very professional, courteous and prompt. He had to drive far from another place to mine and made sure he informed me of his ETA. He was very efficient and thorough in cleaning our dryer vent. His price was competitive which was why I chose him and it was worth the money to have the peace of mind of a clear vent. I will definitely be using him again for my future vent cleaning needs and gladly recommend him to anyone who needs to get the job done well. read more