I was extremely happy with my experience with C&C! My hot water wasn't working, which is definitely…read moreinconvenient, and they were great with getting me on the schedule quickly! I also love their text feature where they send you a picture of the technician coming to your house and call you to let you know when they're on their way. Wonderful customer service!! Kevin was the technician who serviced my hot water heater and went above and beyond to help me. He was friendly and thorough with his work and also explained the diagnostics in simpler terms (for people like me who know nothing about this stuff LOL). He even helped me clean my filter that was dirty and left me some extra tape. I highly recommend this company and will use them again for any HVAC needs!

This company's call center will definitely give you a hard time when requesting a certain…read moretechnician. They have qualified technicians and not qualified technicians. Im getting tired of this company and trying to be loyal but they are not loyal to there customers. I'm might be leaving this company and having another company service my HVAC.

Excellent customer service, great timing and overall good business a/c back working !read more

This is not to be confused with Comfort ZONE, which is also in Royal Oak - this is Comfort ZONES…read moreHeating & Air Conditioning. I made a Yelp page for them since the other business already has an established Yelp page. Last Tuesday, I noticed my hot water heater making odd noises, after I took a bath that night. I went to look and sure enough, there was about a half-inch of water on the floor. Last year I experienced a massive house flood, so I definitely didn't want that to happen again. I have an Appliance Plan with Consumers Energy so I called them, and they outsourced it to Comfort Zone. Comfort Zone showed up at my house the next morning, diagnosed the problem (water landing on top of the flame, apparently), and were able to install a new water heater the same day, which was great. The cost was $1470, which sounds like a lot but Lowe's was quoting me $1650+ that same day, too. The reason for the three stars is that they aren't great at answering the phone. The next day after the water heater installation, one of my sinks was operating at about 60-70% of its former water stream, so they said they'd send someone down to look at it (this was Thursday). By 4-5pm Thursday I hadn't heard back from them and no one had shown up, I left them a voicemail to say Friday would be fine. I called again Friday morning and got voicemail again; I said that 3:30pm would be the latest I could have someone over on Friday. Sure enough, at like 3:25pm one of the techs, Cory, did show up, and was able to fix the problem ... but there was no communication from either him or Denise, the receptionist (and possibly owner?), about this. That being said, I'd still use them again because they were able to quickly diagnose the problem + install a new water heater on the same day, so I didn't have to stay somewhere else overnight, since I had to turn off the water to my entire house.

My water heater stopped working on the 4th of July and I called Comfort Zone the next morning…read moreexpecting to leave a voicemail being the day after the 4th. Not only did they answer, they had someone out a few hours later installing a new water heater!! They did a fantastic job, we're very fairly priced, and even cleaned up so good you wouldn't know anything was torn out or replaced. I will recommend this company to everyone I know!

Highly recommend. Answered the phone on the weekend. Scheduled me for a same day appt. Tech called…read morewithin 30 minutes of arrival. Mill arrived discovered the issued immediately. Offered two options. Corrected the problem with our AC. Also, installed a new WiFi thermostat. Very pleased with the price, service and products.

Can't say enough good about this company. My heat went out and I called them at 7:20 AM. They were…read moreout at my house by 8:30 AM. Their technician Cliff was wonderful. As it turns out it was just the batteries and my thermostat. but that was my fault. Even though he could've left after the batteries were replaced, he did a safety check and gave me some pointers.

25 years of satisfaction! Every mechanic is a rock star. They find the problem explain the problem…read morefix the problem and guarantee the fix!

I requested a free quote from this company. While the quote is free, there is a service fee…read more Perhaps the techs work on commission? Either way, communication could've been more clear and kind. We're all trying to get by. Further they only have one review from two years ago, so this conversation coupled with the review tells me a lot of what I need to know about the business.

Call anytime 365/24/7! most reliable company to get the job done anywhere in the state of Michigan…read more Licensed & Insured Contractor Brian and Paul are the best !

We bought our late 90s built home in 2012, and it only had a standard (at the time) 6-inches of…read morepink BATT insulation in the attic. So, our furnace has been working harder and more frequently to keep the house adequately heated for the past several winters. We finally got fed up of this lack of additional barrier between us and the cold outside. I was inspired by Consumers Energy offering a rebate check when insulation is upgraded by an approved vendor. I found AEE as the only Gold-star rated, licensed and insured installer in my area and approved by Consumers Energy. They earned their stars and stripes. I set up a free quote with the straight to the point and knowledgeable company owner, John. He explained his recommendations for adding about 11-12in.of fiberglass/wool blend blow-in insulation into the entire attic for a total of 17-18in., as well as having his field manager and caulk expert Mark seal all our windows and doors. He left me with a competitive quote and let me take long as I wanted to think on it and get other quotes. After a few quotes - my gut instinct gravitated me to AEE. I wanted to 'Art of the Deal' a bit with John to bring his quote closer to another competitor's. He was fair in working with me. We struck a deal. His 2-man insulation team came to our home around 10am and worked until about 4-5pm thoroughly insulating my attic. His field manager and caulking expert Mark did a great job sealing all the windows and doors for air leaks in a matter of 1-2 hours tops. They went above and beyond my expectations and were honest fellows. At one point when they realized they slightly undershot the amount of product needed for the job - they went and got more product to complete the job. John was a man of his word - he honored the contract without trying to work in the marginal unforeseen product and labor. They were thoughtful enough to blow some extra insulation into the space above our toddler's bedroom - which is definitely the problem area with our climate control. The workers used slip covers on their shoes and used towels to keep hoses from damaging walls. They vacuumed and cleared all waste after their work. Fast forward a week, and I will tell you that this was one of the best upgrades we have done for our home. The disparity in climate and cold drafts in different areas of our home is way better now. Upstairs is improved, the den stays toastier now, and the kitchen side of our house now holds heat better. A marked difference in the radiant heat comfort throughout the house. It is no placebo effect. The furnace is able to drive the temp up quicker, then the temp holds better and drops slower. So the furnace does not have to stay on as long of duration, and the interim between it firing up has increased. Savings on gas, and less wear and tear on the furnace too! Wish I had done this back when we bought the home. Better late than never. Highly recommend AEE. Just follow the simple steps I detailed above, get the work done, and get that rebate. You will have a top notch upgrade, at a great bottom line price. Two thumbs up!

AEE engineers came to my house and identified areas of improvement that I frankly would never think…read moreare a problem. I had an extensive energy audit performed, indoor air quality check, insulation installed, window caulking, rim joist seal/insulation, thermometer replacement, and various other home improvements. This was after the cost vs. benefit was explained to me with the supporting data. Once everything was completed, they walked me through the utility company rebate and tax credit process to ensure I received the full benefit of all work performed. Ultimately, I made money from the inspection and walked away with a house that was significantly more energy efficient with lower utility bills. It's a shame that it's so rare to find great companies with great people nowadays. AEE (John and Mark in particular) were super professional, friendly, polite, and extremely knowledgeable. It was an absolute pleasure working with them and I was able to learn quite a bit. These guys are not your typical salesmen, they are subject matter experts and come with only the highest of recommendation from me!

I called Always Quality to come out to my rental property in Sterling Heights for a furnace repair…read more They were quick, professional, and had fair pricing. They will definitely be my go to HVAC company for future repairs!

great people. personal. helpful timely Aaron and Anthony were very friendly and professional, I…read morehighly recommend using Always Quality Heating

I have a maintenance contract with Randazzo and I have been very happy with it. I have been…read moreimpressed with the thoroughness of the technicians in particular. Nick and Lavian noted that my furnace had been recalled on a recent visit. They didn't try to sell me anything, they just checked it extra carefully. They were both rigorous and knowledgeable. Last summer's AC check was similar.

This AI robot "Jenny" customers speak to when they call is extremely frustrating. Is this really a…read morejob we need to replace with a robot, especially when this type of business often requires questions and details. Next time I'll be moving on to a different business with a more personal and customer-friendly touch.