Great team and professional. I felt welcomed and that my exam was thorough. The optometry team…read morethere was excellent

I made an appointment at this location due to its convenience even though I visited the Bedford…read morelocation last year. This office is located the a newly built medical plaza and the inside is clean, new, and spacious. However, they do not have the latest technology and equipment and their customer service is lacking. I wear contacts and I dread the air pressure test where the machine blows a puff of air in your eyes! .The Bedford location had a device that measured air pressure without that air puff so I was hoping since this location is even newer they would have the same new technology. I asked the person who was taking the measurements if they had the new technology at this location in Arlington and she said they did not. I casually said, "Oh they had the new one in the Bedford office." She replied, "Well we have this one." Yeah....clearly...I see you have this one even though I don't have my contacts in. I was just making a statement. After the initial tests were run I went to the exam room. The doctor was nice and the exam was quick. I mentioned that I have been successfully using the Air Optix Night and Day contacts for years. However, since my exam showed I have astigmatism, I was prescribed another extended wear contact to try. The contact immediately felt uncomfortable, but I decided to give them a trial. The next day, my right eye was completely red! And yes, I took all the necessary sanitation steps before handling my contacts. My left eye was also irritated so these contacts clearly didn't agree with me. I called the office and asked for another prescription, explained that I had used Air Optix Night and Day for years just fine. I was told that due to the astigmatism they could prescribe me another contact and they ordered the trial. I picked up the trial a few days later and to my disappoinment, the contacts were not extended wear. I tried them anyway, but I they dry my eyes out and are difficult to remove. So I called again requesting to go back to the Air Optix Night and Day. The person I spoke to said they would get back to me about the prescription. Someone else left a message for me later that day asking me again which prescription I wanted. I returned the call during business hours and was only hold listening to music for 15 minutes. So if you're reading this, again, I would like my prescription to go back to Air Optix Night and Day. I will try the call again later and I hope someone picks up.

This is the only eye clinic I have ever bothered attending. From the first time I visited here over…read more5 years ago I have never seen a reason to go anywhere else. They are very knowledgeable and the facility is super clean and comfortable. Thanks First Eye Care!

Went in for an eye exam for glasses. The doctor was thorough and made sure I understood everything…read moreand the choices for glasses were many. Months later I realized I had knocked off the nose rest on my glasses. Walked into the office and was taken care of promptly. The technician was friendly and prompt.

Ordered my first pair of glasses here today exam went great especially my pre exam. All the women…read morethere are beyond nice!

Horrible customer service. Received glasses I can't use. Told to try them for a while longer,and…read morethem told it's too late Did not record several times I called. Told by customer service can't help. 250$ wasted, can't use glasses. Don't go there!!!!!

Today was definitely a 5 STAR REVIEW all around. I had a MUCH better experience today than I…read moredid last week. Maybe I visited last week on an "off" day. Staff was friendly, receptive, on the ball, and informative. The optometrist, Dr. Patel, was great !

Oh my gosh. All I can say. One of the best doctors I have ever encountered. So nice and…read moreprofessional and really seemed to care about me as a patient. HIGHLY recommend this place. Very warm happy place to be.

Dr. Singleton is very thorough and took the time to educate me about my eyes and how to keep them…read morehealthy. He's down to earth and friendly, and he and his staff are professional and helpful.

Doctor was great, busy staff seem a bit to busy to assistance. Got a pair of glasses and didn't…read morelike the fit so I ordered another pair. 2 weeks later they call and stated they were ready for pickup and they literally gave me the same pair of glasses. Unorganized a bit much.

WE LOVE THIS PLACE! Got an exam and our glasses last year. Came back for a follow-up. There was NO…read morewait time when we arrived even with the COVID protocols in place. The staff was welcoming and professional. Dr Samin is an awesome doctor and very easy to talk to. She answered all our questions. After the exam, we enjoyed old school music with the staff while we discussed our payment and benefits. We were in an out in a reasonable amount of time so we could enjoy the rest of our day.

I have liked my exams, but I took my 89 year old mom and saw her associate because we couldn't get…read morein to see her ophthalmologist anytime soon. The associate scared my mom, telling her she had macular degeneration (which she knew) and that she probably wouldn't pass the eye test for driving. The prescription she was given was absurd. We couldn't use it to order bifocals, had to order single vision glasses. My mom went to see her ophthalmologist and her macular degeneration is stable, and hasn't changed since last year, they gave her a prescription for bifocals and he said she should be able to pass the test. Lesson is if you have an ophthalmologist, WAiT and just see them because they know infinitely more.

We just switched serve providers to this facility. They have professional staff from the time you…read moreenter the door all the way through the process. We have been to providers with a larger selection of glasses on display, but their prices are better here. They can order you other styles or manufacturers if you want them. Their equipment was up to date. The physicians were efficient and good with the clients. There was a good flow of customers so I think they have a good business.

The optometrist gives a friendly and professional exam. She was very patient and kind. I will…read morecontinue to visit this office for my ongoing visual concerns.

I had my third annual visit here this week, but this time I was booked with Dr. Melody Amador. She…read morewas sweet as can be, professional, and walked through the images of my eyes and explained every detail thoroughly. I'll definitely be back again for a fourth annual visit and will request her as my doctor.