I made an appointment at this location due to its convenience even though I visited the Bedford location last year. This office is located the a newly built medical plaza and the inside is clean, new, and spacious. However, they do not have the latest technology and equipment and their customer service is lacking.
I wear contacts and I dread the air pressure test where the machine blows a puff of air in your eyes! .The Bedford location had a device that measured air pressure without that air puff so I was hoping since this location is even newer they would have the same new technology. I asked the person who was taking the measurements if they had the new technology at this location in Arlington and she said they did not. I casually said, "Oh they had the new one in the Bedford office." She replied, "Well we have this one." Yeah....clearly...I see you have this one even though I don't have my contacts in. I was just making a statement.
After the initial tests were run I went to the exam room. The doctor was nice and the exam was quick. I mentioned that I have been successfully using the Air Optix Night and Day contacts for years. However, since my exam showed I have astigmatism, I was prescribed another extended wear contact to try. The contact immediately felt uncomfortable, but I decided to give them a trial. The next day, my right eye was completely red! And yes, I took all the necessary sanitation steps before handling my contacts. My left eye was also irritated so these contacts clearly didn't agree with me.
I called the office and asked for another prescription, explained that I had used Air Optix Night and Day for years just fine. I was told that due to the astigmatism they could prescribe me another contact and they ordered the trial. I picked up the trial a few days later and to my disappoinment, the contacts were not extended wear. I tried them anyway, but I they dry my eyes out and are difficult to remove. So I called again requesting to go back to the Air Optix Night and Day.
The person I spoke to said they would get back to me about the prescription. Someone else left a message for me later that day asking me again which prescription I wanted. I returned the call during business hours and was only hold listening to music for 15 minutes. So if you're reading this, again, I would like my prescription to go back to Air Optix Night and Day. I will try the call again later and I hope someone picks up. read more