Terrible customer service, I sat outside for an hour waiting to be helped. I watched 2 vehicles…read morepull in after me and get serviced and the staff didn't care that I was overlooked

I go here for all of my tire service it's a busy place, but they take good care of their customers…read morethere and I've never had to worry about the workmanship I received

My son took his car to Discount Tire because he had a nail in one of the tires. The tires were 10…read moreyears old, so they could not patch it and recommended getting all new tires. The estimated wait time that my son was given went past the time by almost two hours. When he got home, I noticed that one of his hubcaps was missing. I sent him back to Discount Tire to see if they had it or maybe it was not put back on tight enough and came off as he was driving home. They did not have the hubcap when he went back, but they told him to go to the nearest Auto Zone, get a new set of hubcaps and they reimbursed him and put the hubcaps on. The car looks nice.

Honestly for a tire shop I was highly satisfied with my experience. I brought my Tesla in for its…read morefirst set of tires, and my primary concern was that they knew how to lift my car without damaging the battery. The tech knew what settings my car had to be set to and knew how to use the pucks needed to lift the car. I bought my tires online using their credit card (it gave you 5% off which was a pretty good deal) and made my appointment online. I walked in for my 8:45am appointment and my car was done at 9:50am which I thought was a reasonable wait time for the shop being pretty busy. The negative reviews are most likely coming from people that walked in an expected everyone to drop what they were doing to care care of them. Make an appointment online, buy your tires online, and it will be a very smooth process. Staff were very friendly too and provided a good service. I will use them again in the future.

This guy has saved so many of my tires over the years. Friendly quick service and he even was able…read moreto save a tire I thought I would have to toss after hitting a pot hole. Thank you for all the times I was able to get to work because of your good work.

Great place to buy tires , get a repair , or get tires rotated and balanced . No 4 hour wait like…read morethe big chain store . He does the work right there while you sit in your car and wait . May have a little wait depending how many people are already in the shop already being serviced . Has really good used tires with high tread and he stands by them with a 30 days warranty. Very reasonably priced . Also mike as a person is very friendly , positive and knowledgeable. Only place I go to and would never go anywhere else . Strongly recommend. If you need a whole set of tires he does schedule Saturday morning appointments . Enjoy hope this helps with your decision. Give him a try I don't think you will be disappointed.

Fast service with no BS. Never have I been in a tire shop that did not try to push something on me…read morethat I didn't come there for until I started going to metro 25. From the sells team to the mechanics best group for guys to get you want to need to be safe and back on the road.

My granddaughter 's wedding was in September, near Frankenmuth. The week before, my car started…read moreacting up -- vibrating when driving. I knew it had to be fixed, but wasn't sure where to take it in for service. I was driving down Telegraph, on my way home and I drove past the Metro 25 Tire-Firestone shop. Decided to turn around to see if they could tell me what's wrong and hopefully fix the car... Mr. Mike said they would look at it and let me know. They were very prompt on the diagnostics. Made the repairs and I thanked God that I stopped there. A. Sayyae

AL helped me out and was great. c Called different shops and…read morethis place had the best price around and was very quick. Professional service and was able to accommodate my exact needs. Went above and beyond to take care of swapping my boat trailer tires even though I made it confusing. would highly recommend this to anyone needing tire services.

These are are great to work with, outstanding service at great prices!!…read more I will be coming back, Thank You! Rob

Great place. Super staff. Nick is the BEST. He was very kind, and explained everything needed, and…read morehow to avoid the same problem in the future. I had destroyed the rear brakes on my older van. He had the repairs done as quickly as getting the parts would allow- Also, I had walked in close to closing, but he didn't turn me away. They have a new lifetime customer in me!

I have a rare tire size, but this place always has ones that fit. I was recommended here by a…read morefamily member. They get you in&out fast!

I brought my car in after one of my tires started leaking. They were so friendly and knowledgeable…read more Within 30 minutes, they found a staple in my tire and repaired it. Just amazing service! And the craziest thing is they didn't even charge me. So grateful to all of the team

I had my tires rotated last week, their computers were down so the services they were offering were…read morelimited, so they were slow, which was nice, I got in and out pretty quickly. BUT then days later I heard my brakes grinding. After I looked, I need a brake job! You would think they would have let me know, used that as an opportunity to get my brake business!! You just lost a customer.

Got a used tire from them . And found out it was dry rotted. Went back and told them and they…read moredidn't apologize or seem fazed by the fact that it was a messed up tire. Gave me a refund and I'm glad . But I will never get tires from there again

Amazing service and a great experience. The owner, Rick Bixman is a great guy and runs a tight…read moreship. I highly recommend this business. I'll be back again when I need any other service on my Lexus.

Purchased a set of tires for my full sized pickup truck. Jeff Watson helped me understand the…read moredifference between the tire ratings & tread expectations. Along with the tire sale & friendly service, my truck had new rubber & was ready much quicker than I had expected. Thank you Jeff!

DO NOT GET YOUR CAR DONE HERE!!! They have not only completely disregarded my time but lied…read morestraight to my face several times! my truck was dropped off at 11am, I was quoted 2hrs maybe 3 max. At the 3 hour mark I called and was told my truck hasn't been started on! I told them I had to have it back by 3 to be at my job site by 3:30. It is now 3:30 and my truck still isn't ready. To make matters way worse there was no communication whatsoever! I DO NOT RECOMMEND HERE TO ANYONE ESPECIALLY IF YOU ARE A WOMAN COMING IN BY YOURSELF!

Got front tires there, they cross threaded one of the lug nuts and it cost me $150 dollars to get…read moreit removed at a shop. I wouldn't use this place again if it was the last option I had.

I was on my way to Detroit, I'm from out of town but I felt like my tire needed a repair, or I…read moreneeded to get a used tire real quick. So thankful this place was open on Sunday morning when most places were closed! A friendly, professional guy there helped me and he looked at all four tires for me although we couldn't find any damage to it. So he just game me some air but after spending about 20 minutes on my car, he said he wouldn't charge me. I said I would pay something for his time, but he refused. It is so nice to know there are honest and humble, hard working person still... although I did not need a tire this time, I definitely recommend this place to anyone.