My solar inverter went out during a storm. I wasn't aware that I stopped producing solar till I got…read morea huge bill from PNM. I didn't get an alert from my monitoring app. I have had my solar system since the 2018 install. When I called PNM, I was told that they wouldn't help since I owned my own system. Their advice, turn off my air conditioning to lower my power bill. Thats great advice when it's over 100* outside. FU PNM rep. I reached out to 4 different solar companies but couldn't get anyone to follow thru. I finally reached #1 Plumbing. I was able to get an appointment when the tech actually showed up and get an estimate on what it would cost to replace my inverter. The techs showed up when they said that would, fixed my inverter and helped me with the app. I am so grateful that this is done. Plus they were great to work with. Very friendly and courteous. I would definitely recommend them if you have any issues with your solar system. I'm already planning on having them come back to clean out my dryer vents.

I have massive gratitude for the honestly of this company. I had another company install a…read moreheat-pump water heater. I felt like they were inappropriate, so I called #1 to review the "other" companies work. They were able to point out the flaws that would block my new heat pump from being green-tagged. They pointed out the green tag was missing. They didn't charge me. So, I called them again a few months later because they proved themselves to be honest people. They came in, took care of my seasonal tuning and a toilet that was not flushing. I think I've found my trusted plumbers, and that's a hard thing to do! 10/10 recommend!

JP Plumbery did the HVAC work on my parents new build a few years back so we were referred to them…read morewhen our heater started giving us issues this winter. Our heater was 20+ years old and we've been wanting to switch from a swamp cooler to refrigerated air for some time now. We decided to pull the trigger and did a full replacement of both units. They were extremely competitive when it came to pricing, another company was going to be significantly more expensive when we were just looking at the heater repair/replacement. Cody and Dylan were the two service techs that replaced the units and were great to work with. The first day they arrived they were very thorough in explaining the process and what to expect over the coming days. I didn't feel the need to check in with them because they would check in with me when they arrived every day and throughout so they could update me on the progress they were making. With the change in weather I've used both the AC and heating unit in the last couple of weeks and both are working great! I would recommend JP Plumbery to anyone in need of their services! Joe

This is about work done by JP Plumery in October 2024 (before their partnership with Signature…read moreHeating and Cooling). I had them install a new Carrier heat pump ($18K+) to replace a broken evaporative cooler/ancient furnace. The furnace was located in a second-floor closet, so that's where they installed the air handler (and coil), both installed vertically. Unbeknownst to me, a city permit was required for this work, which was NOT obtained by JP Plumery. Had a permit been obtained along with the city inspection, NONE of these problems would have occurred. 1. They did not correct the air intake to handle a 4-ton heat pump (which they oversized - my house is only 1800 sq ft). They claimed a 20"x20" intake was completely fine for this system. Nope. It required a minimum of 1680 cfm air flow; a 20"x20" only provided 840 CFM. 2. The condensate drain they installed was completely incorrect - it had a long horizontal pipe immediately after the handler drain instead of a 5" long P trap to prevent the negative pressure from the air handler from sucking condensate back into the air handler (see photo with accompanying condensate inside the air handler). 3. The air handler was not installed 'square' onto the ductwork supplying the house (see photo). 4. They did not install an automatic shut-off required by city code to turn the unit off if the condensate pump pan overflowed and water backed up into the air handler. This caused flooding in the second-floor closet that leaked into the first-floor ceiling. Once this leak occurred in late July 2026 (and it had been going on for a while, just not noticed because it hadn't leaked through the ceiling yet), I called JP only to be connected to Signature Heating and Cooling. The air handler was full of water. The tech diagnosed inadequate air intake or a potential refrigerant leak causing the problem (the air was plenty cold coming out of the registers). When I asked why JP did not install the correct air intake, all I got was crickets. So I contacted the BBB and all of a sudden, they want to come out and 'take another look.' Same tech came out and denied that inadequate air intake was the problem and instead added more refrigerant, which made the condensation worse. For both of these visits, I was not given any objective measurements or photos taken by them. So I had two other HVAC companies come out to see what was going on. Both diagnosed the problem as an inadequate air intake and an improperly installed condensate drain with no automatic shut-off. I had both problems corrected and, what do you know, the problem was solved. All this during our 100-degree heat in August 2026. I went back to Signature Heating and Cooling/JP Plumery for reimbursement for the work I had to have done to correct their mistakes. All they have done is deny deny deny and will not take accountability for their mistakes. Now I have to have the city come out (at my additional expense) to retroactively issue a permit. The BBB was absolutely no help, so I've contacted the CID for New Mexico and will write reviews where-ever I can to warn you all about these merged companies. DO NOT do business with them. See my other reviews for who I recommend. JP can reply to this all he wants, but he knows what was done. It's funny, all they had to do was reimburse me $2500. Now I have a file a claim in court.

Extremely competent, communicative and great to work with. Possibly the best customer service I've…read morehad in my life in any realm of business. They make sure everything is absolutely perfect or the job is not done. Really, a true pleasure to work with.

I called Roadrunner for an emergency heating repair and they were able to send someone our within…read more90 minutes. Unfortunately, we needed a part that couldn't be sourced until the next day when the heating supply company was open, but they promptly purchased the part and came to install it. Everything is working fine now. Props to Monte and Gus for the team effort to get the heat working for us. Both were very friendly and professional. The price was also very reasonable. Very satisfied and will be calling them the next time I need HVAC help.

My plummer Keith was very polite and knowledgeable. He came out to my property and gave estimate…read more I had a huge leak in my horse pasture. He assured me he could do the job and he did but he had no help and dug by hand and this took 3 days. I was charged 1200 more then origional estimate. He worked hard but I fault this company for making him do this job alone no tools only a shovel? Seriously? My water company also held him up as my meter was on neighbors property. He had to go back and forth from Albuquerque to Edgewood many times and told me there was no one else to help him so long story short if you have big outdoor leak better find company who has more man power. I'm

If you're looking for an HVAC technician who is polite, prompt, thorough, skilled, and--perhaps…read moremost importantly--actually listens, ask for Marciano at B. Carlson AC, Heat & Plumbing. A little background: In the winter of 2024, our heating and cooling unit failed. Another company (I'll be merciful and leave them unnamed), working through an American Home Shield claim, replaced it with a drastically undersized unit that couldn't adequately heat our home. We cut ties with that company and hired B. Carlson to get the job done right. Fast-forward 34 months. When the remnants of Hurricane Polo rolled through, we discovered water collecting in the ductwork supplying our registers. For less than $70, B. Carlson sent out a two-person team that spent two hours working in the rain, investigating the problem and applying a moisture seal to the underside of the duct near the leaking register. Two weeks later, I discovered the actual culprit: a hole in the connector sleeve farther up the line, between the HVAC unit and the supply duct. Marciano came out, inspected everything, identified the problem, and patched the leak with mastic in less than ten minutes. Then he left without charging us a dime--even though we were well beyond the one-year workmanship warranty. That's what customer service looks like. My advice? Don't waste your time shopping around. B. Carlson AC, Heat & Plumbing is the company I'd recommend to anyone in Albuquerque or Rio Rancho. And if you can, ask for Marciano. He's exactly the kind of professional you hope to find but rarely do.

We just had a service call to look for a leak because our water meter spinning 24/7. Devin was the…read moreservice rep. The first thing he did was check the toilets. The first toilet he checked was. Running on. We could not hear it. He listened real close and heard it. The outside meter stopped spinning. So that was it. The service charge was reduced from what we were originally told. He wrote us a report. That was it. He was very professional and took the time that explain everything in layman's terms. I would recommend these guys.

Worst experience we have EVER encountered. The mess that was left from the crew was unbelievable!…read moreThey dumped thick stinky muddy water (sludge) from the sewer into our bath tub while digging to locate the leak under our sink area. The toilet that was removed was also left in the bathtub containing the sludge and muddy water. Mud splashes were left on the wall. One of the crew members was continuously on his phone asking for advice and help when they couldn't find the leak. I told one of them that it was not professional to vape while on duty. He replied, " yeh, I know but it's a habit." I had to remind the crew (2 guys) to put plastic or tarp down on my floors as they were taking smelly sludge in a wheelbarrow through my house and finally outdoors. About 1 ft of my nice white fabric curtains were left in the muddy water in the bathtub. I mentioned that to Jonathan (owner /manager) of American Leak Detectors) and he just picked the curtains up out of the sludge water and responded with "They should not have left these here." The bath tub would not drain afterwards so we had to call a plumber to remedy the problem they caused. Finally, I was able to make contact with Jonathan via phone and spoke at length about the entire unprofessional experience we encountered with his company. He really didn't show much concern even when I said I have lots of photos, plumbing bill, and receipt for new curtains since the cleaners were unable to clean the original ones. He responded with" Where else were my guys supposed to dump the muddy water." How were they supposed to know you had a slowing draining bath tub?" I replied, "The foot of sledge and muddy water should NOT have been dumped in the bath tub regardless of a slow draining tub." Our hope was that Jonathan would handle our negative experience professionally. AN EXPENSIVE NIGHTMARE!

I think God for Lawrence Jaramillo and TLC...Lawrence put in exceptional effort and went WAY BEOND…read moreto help me get my AC working. He has an Outstanding Character: He was kind, caring, and the nicest person I've ever encountered. I will always ask for him for my AC. My God bless Him Always!!! I would give a 10 if I could. I highly recommend Lawrence Jaramillo and TLC for all your needs! Sandy

they located a leak, that wasnt there, and charged me, there was no water or mud in the hole,…read more then they said another leak over here, omg, yes i had a drip, they fixed it and charged me again, than they broke something at the meter, and charged me again, for there mistake, i tipped these guys 300.00 bucks, before i knew the facts, so i paid alot, for a drip, and there mistakes. and they lied about a leak i didnt have, charged me, cuz they dug a hole in the wrong spot. omg, i was taken again, wasnt the first time, maybe cuz im a disabled vet that they do this, oh ya i forgot, they sent out another person, and charged me, i think it was another 700 bucks, and that person didnt do anything, im lost here with this company,

Technicians were on time and professional. All services requested were completed as expected.read more

A piece of my toilet broke off on a Saturday. We only have one toilet in our house so it was an…read moreemergency. The man came over on time and did the work as fast as he could and replaced the inside of the top of the toilet. I am very appreciative of him coming on time and doing fast work. I will recommend them to all. The price was a bit on the higher side, but the job was performed after hours so they charged more.

First, and foremost, if you should be so fortunate as to become a valued and loyal client of TLC,…read moreas my family and home have, then you've truly discovered an incredible company to entrust your complete comfort in. "Sergio" has visited our SFe abode, twice, this month, and has accomplished very efficiently and effectively in resolving any/all of our concerns. He is an excellent technician, employee, and advocate of TLC's. Plus, he's sincerely friendly, with many a smile to share. Thank you, everyone on the TLC Team! You've really earned our confidence, commitment, and a customer, for life...

This company scheduled me for a show time of 8am to 5pm on Monday, 10/26/26. At 5:05pm they called…read moreand said they were not coming today and to please call the office to reschedule. This is after I sat here on by butt all day waiting for someone to show up or call; they did neither. For me, this treatment is a "death sentence". I will not use or recommend this company in the future. If this is how they respect their customers, then they deserve to have no customers. My time is the most valuable thing that I have and they wasted a full day of it.

Dennis was super friendly and efficient! Got the job done in no time and it looks great!! Highly…read morerecommend Salazar heating and plumbing :)

Very poor service. Dennis the owner came out to service our AC. $300 later all seemed to work for…read morea few weeks then it stopped working. We called them and Dennis came out and it turned out that a hose had come loose. He charged us $75 to put the hose on (about 2 minutes work). I noticed it still wasn't working correctly and examined it after he left. Turns out a few of the water sprinklers weren't working. He said he isn't responsible for this and would need to charge us another fee to get it working properly. Pretty rude. Also, what's with the service charge for houses within Santa Fe county? You've been warned!!

I cant say enough good about these guys. I was out of town and my wife came home to a cold house…read more They came out that afternoon, got the furnace working. I've had 4 other HVAC people come to work on it over the past two years. They were the first to actually take it apart and inspect it. I chose them to replace it with a basic unit No attempt to upsell me something I didn't need or want (another first). Installed the next day. Very professional to my wife, left the area clean, and had a very reasonable price. Finally aaa HVAC company I can trust. Thanks guys!

Full price was charged for no work in a 10-minute call. a…read morediscount would have been appreciated.