Last year, my husband and I took on several substantial concrete projects. The first of our jobs…read morewas a 4' walkway all the way around the back of our cabin. We discussed using two tones of color hardener along with stamping a pattern into the finished product and because some of this was new to us, we discussed our project at length with a woman who worked at Liddell's. She was very knowledgeable and patient and she knew the company's inventory well. We were impressed with her and trusted her input. Since we had no idea how much hardener we'd need, she said to overshoot our projected needs to make sure we could get enough of the colors, and when we were done to bring any excess back for a refund. She stated the obvious: the tubs could not have been opened and had to be in good shape. We cautioned her it would be a while before we returned the extra hardener because we were working in stages around other projects. Having the luxury of our own cement mixer meant we could beat ourselves up, take a break, then get back to the projects. Both of us are in our 70s, so this has worked well for us.  She assured us delayed returns were no problem. In fact, she said, with such an erratic supply chain, getting product back would be a good thing and far better than running out and being unable to get more. After the walkway, we undertook some unique cement steps for our front porch. They have seashells, beautiful rocks, big chunks of colored glass and more. We tried the hardener on them as well but found it was too hard to work it into the cement around the additions. It was a kick going into Liddells because contractors would hear us conferring with our contact and showing her pictures of our work and soon they were looking at them and adding insights. With only the landing of our porch to complete, and having decided against a $99 sprayer I'd intended to use for wet-look lacquer (I preferred brushing it), we loaded up the unopened hardener and sprayer last week and headed to Lidell's, which is about 50 miles from our home up on the Trinity River near Lewiston. My husband walked into the store and explained why he was there. The manager flat-out refused to take back our purchases without receipts! When he was reminded he can look up our purchase history easily because we used the same card, he still refused. NO RECEIPTS, NO REFUNDS. So we hauled the 5 buckets of hardener and the sprayer home and put the 60-pound buckets back in the garage. Again, a reminder: we're in our 70s. Who appreciates having to go through this? Yesterday, receipts in hand, we returned to Lidell's. My husband suggested he go in alone because although he wasn't happy, I was fit to be tied at how we'd been treated. I have created, owned, run and sold businesses for over 50 years and I know customer service. This guy was manipulative, rude and he'd already cost us a 100-mile drive with all-time high gas prices. He carried in the sprayer and about 10 minutes later, walked out without it. I assumed we'd drive to the back to unload the hardener but no. "Let's go," my husband said. "They refused to take the hardener back." This story just gets better. The manager said the really bright employee we'd worked with was gone. He whined that new hires don't last more than 3 months; one hardly has to wonder why. And although he did take the sprayer back, he pointed to signs on the front of the counter that say, "No returns without a receipt" and "No returns after 30 days." His pick-and-choose method of handling returns flies in the face of this. Then the manager launched into a diatribe on the hardener not being worth anything because it was over one year old. He claimed his rep for the product says it loses its color. While we doubt this very much--those tubs are solidly sealed; where would the color go?!--we were specifically told we did not have to hurry to return the hardener we didn't use. Did we have proof of this? No. Did we ever see the signs? No. Someone was standing at the counter and blocking their view each time we were in there. We will let Visa sort this out with Liddell's. We'll never patronize the business again.

I bought a bundle of 50 lath stakes on Friday. I purchased about 10 bundles in the past few…read moremonthe. When I got to the middle of the bundle the stakes were cracked. There was 20 pieces of wood that i couldnt use and finish my project. So i called on Monday and was told i could swap the 20 pieces out. They weren't thrilled about it but they were going to allow it. So I take the hour drive back to Liddells to do the swap, I live in Burney. Son of a gun, I get home and find out the guy gave me 36 inch boards instead of the 48 inch boards. Every bundle I purchased there were the 48 inch. So if I want what I actually paid for, I'd have to take another trip to redding. Screw it, the gas is costing me more then the bundle. Looks like I'll have to take my business somewhere else. They are at the end of their supply and need to get rid of the crap. All has been good except for this last purchase.

Needed a motor for our AC the blower just quit!! The motor…read morethey gave me was plug n play it was perfect!! Also works perfectly and quiet! Thanks guys ya made my summer cool. Almost forgot to mention the old motor was a discontinued model and hard to replace!

From the owner: Johnstone Supply Redding is a leading HVAC/R Wholesale Distributor with access to over 70,000…read morelocally stocked products and inventory so you can get it same or next day in most cases. Our product selection is continually growing to meet the needs of HVACR contractors to ensure we have the best brands and technology. Plus, our relationships with hundreds of the industry's top manufacturers give you access to a million special order parts. From equipment, to parts, to supplies you can be confident Johnstone has what you need today. Johnstone Supply: Making it Easier to do Business.

Louck's staff are remarkably helpful and provide thoughtful and unique customer service. Along with…read morethat they offer high quality materials.

Great friendly staff, and are very helpful at very competitive prices. My new one place to shop for…read moreeverything landscaping.

Best place to get metal roofing, custom flashing etc. Get a quote here first before you go to that…read moreother place across the highway.

From the owner: Your friendly metal roofing and siding supplier in Redding, California and surrounding areas. Call…read moreus for a free quote today!

Convenient location, better than the big box stores any day. Lumber is milled locally (Trinity…read moreLumber Mill) better quality than big box stores, after using 50 2x6's I only had 2 with splitting or twisting. From the big box stores I would have been lucky to find 10 in the same quality. Price was less or same as the big box store. Nails are sold by the pound like a true hardware store.

The manager named Jordan is fantastic at customer service. He really went above and beyond in…read morepersonally helping me and my wife with the whole process of purchasing building materials. You're a great manager and lead by example.

Terrible customer service. I called to inquire about products they have and when I asked for cost…read morethey just laugh at me not just once but 3 times. It's sad cuz I had heard really great things about this company and wanted to buy their products too.

From the owner: Specializing in: - Concrete Products…read more- Septic Tanks & Systems - Pipe - Culverts - Concrete Products-Wholesale & Manufacturers - Plumbing Fixtures, Parts & Supplies - Sewer Contractors - Concrete Equipment & Supplies - Building Contractors - Building Materials-Wholesale & Manufacturers

Best local supplier for all the products my cabinet shop needs. Will is 100% the most talented and…read moreknowledgeable fork-lift driver I've ever known.

Just a quick thank you to our new hardwood vendor! In a…read morepinch and needing help with our new Cabinet business . Auburn Hardwoods came through for us! What else can I say but a big grateful Thank You ! You have our business ! The Woodshop.

This store was a lifesaver for a traveling artist who was out of state! There's no fine art stores…read morein Redding, not a Dick Blick in sight, so I rolled the dice on Ellis Art. While I wished they'd had more Golden acrylics products they did carry Liquitex and some other brands I can't recall. The store is small but has quite a bit of art stuff, got what I needed and the lady at the counter who checked me out was nice. Will definitely remember them if I'm ever in the area again

Like an oasis in a desert!! Best art supply in town, surprised to find this in Redding but so…read moregrateful

They have always been helpful although they can't make up their mind whether they're meeks, weaver…read morelumber, or homewood.

We had tired of refinishing our cedar deck every 2 years or so. Decided that we wanted to replace…read moreit with composite decking. We looked at several building products stores before stopping by Weaver Lumber north of Anderson. At Weaver we met Chris Edenburn, who guided us through our decking options. When we decided on a product, Chris prepared an estimate for our consideration. We confirmed and placed the order. Within a few days, we had our delivery. We subsequently had to replace our joists that had deteriorated. Chris made sure we had excellent straight treated joist boards that were delivered the next day. We were very impressed with everyone we encountered at Weaver Lumber. Chris and his coworkers exemplify excellent customer service! We will definitely use them again. We wholeheartedly recommend Weaver Lumber for your building supply needs!

Staff went through a lot of trouble to help me find a single tiny piece of hardware that probably…read morewould have cost under $2. Though they didn't have it at this location they made sure I knew exactly what to ask for at their other location

Extremely helpful and knowledgeable employees. I live in the Bay Area and I always stop by when I'm…read morepassing through.