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    Advance Auto Parts

    5.0 (4 reviews)
    Open 7:30 am - 9:00 pm
    Updated over 3 months ago

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    5 months ago

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    6 months ago

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    3 years ago

    Fantastic service by Jorge who replaced my car battery in a very efficient, kind, and professional manner.

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    4 years ago

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    Ask the Community - Advance Auto Parts

    Land Rover Willow Grove

    Land Rover Willow Grove

    (25 reviews)

    I am beyond frustrated with my experience at this Land Rover dealership. Over the past year, my car…read morehas been in their service department five to six times for the exact same issue. Each visit, they kept my vehicle for weeks--sometimes over two months--claiming they were attempting to locate the problem. Every time they returned the car to me, the issue resurfaced within a month, and I was right back in their service bay. For nearly every visit, my warranty covered the repairs. I personally paid thousands of dollars once, but the dealership also put through thousands in warranty-covered repairs throughout the year. Now, after all of that, I'm being told I suddenly need a new engine. What's most upsetting is that it's clear the engine was the root cause of the problem from the beginning. Instead of properly diagnosing it, they applied temporary "fixes" that never addressed the real issue. After dragging this out for over a year, my warranty is now nearly exhausted, and I'm being told I must pay almost $20,000 out-of-pocket for an engine that should have been identified as the issue on the very first visit. It feels as though the ongoing misdiagnoses conveniently benefited the dealership--letting my warranty run down while the core problem kept getting ignored. I trusted them to do honest, competent work, but instead I'm left with a massive repair bill for an issue that was present all along. I will never return to this location for service, and I strongly caution others to think twice before trusting this dealership with something as important and expensive as your vehicle.

    We have a 2025 Range Rover that-- of all things--had malfunctioning wipers. The wipers would not…read moreclear the driver side windshield-- AT ALL-- which is obviously a core function of any vehicle for driving safety. We had already replaced the wiper blades twice at another location, and had come to Willow Grove out of convenience. The entire wiper arm assembly was replaced (which took three business days), and were told this should resolve the issue that we had been dealing with now for over six months. When we drove the car the next morning, windshield wiper fluid was literally SPRAYING out from the sides of the hood and doors. After a 3 mile drive, we had windshield wiper fluid INSIDE of our door jams, ALL over the hood of the car, and on BOTH the driver and passenger side front and rear doors. It was literally like the windshield wiper fluid had exploded or we had been through a car wash. Clearly something was not right-- in addition to the windshield wipers themselves being worse than when we dropped them off. Streaky. Not clearing. Impossible to see from. We called the dealership immediately and were told to bring it right in. We did, and they did a quick scan and said everything is FINE. In speaking with Steve in service-- I politely asked him to re-look, as there was clearly multiple things wrong. The windshield wipers were worse, and the fluid was everywhere. He basically flat-out refused. In the course of a 5 to 10 minute conversation, he said he refused to look at the vehicle again, there was nothing wrong, and there was nothing more they could do. He told me the service manager, Dan, would have to give me a call to discuss further steps. I said I welcomed that. I called back twice over the next four days attempting to reach Dan and he did not return my call. He finally called back five days later, and I missed the call. I called him back 24 hours later and I have STILL (over a week later) have not received a phone call back. To say the service is subpar would be a gross understatement. The kicker is we took our vehicle to Princeton, and they fixed it in less than an hour. I will NEVER take my car to Willow Grove again, and I honestly cannot understand how any of the employees in this location could treat customers in this way. Core functions of a vehicle are necessary, and there was clearly something wrong that was easily resolvable with a little care and attention. We didn't deserve to be treated like this. Steve, Dan, really disappointed to have worked with you.

    Advance Auto Parts - autopartssupplies - Updated May 2026

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