I brought them my truck that has been in upstate ny for 2 years and asked them…read moreto lift it for me (6") not a small job. plus I had them install a new exhaust and put much bigger tires on they took the job on with enthusiastic energy, gave me a quote and even though the job took way longer to complete due to the harsh winters not being nice to vehicles here and pretty much needing to rebuild the entire front end from the wheels to the frame they never changed my price from the original quote they made sure to have me come back after about 500 miles so they could check it all over and retorque everything they even called to make sure I didn't have any issues or concerns and to make sure I didn't have any creaks or squeaks they take pride in their work ,they are very honest and knowledgeable and the price was very reasonable I would definitely recommend them to anyone looking for upgrades

Excellent customer service and knowledgeable staff. You are definitely not getting ripped off here,…read moreas I said, very knowledgeable and friendly staff. The prices are also very good.

I will not go anywhere else to service my vehicle. Mike is very honest and fair. He never has me…read morewait for service. I am always satisfied when leaving after servicing my vehicle. You will never be sorry for going to Mike Monopoli's shop.

Mike has been taking care of my parents cars for a long time and he does a great job and treats…read morethem really well. Mike is honest and knowledgeable and reasonably prices and as nice a person as they come. Thank you Mike!

These gentlemen were the best! We had a flat tire on our RV fifth wheel that needed changing. They…read morenot only changed it, but they went out of their way to replace two lug nuts that had been damaged by rough spots on the spare wheel. They had to drive to a parts store to get them and were done and we were on our way within 1.5 hours. Highly recommend this shop.

I spent $800 on new tires at Tallsman Tire, only to have them ruined within a month because of a…read morebad alignment. As someone who isn't a car expert, I assumed an alignment would be included--or at the very least, that someone would mention it when I was making such a big purchase. But I wasn't even asked. When I went back and explained what happened, hoping they'd help or offer some kind of discount on replacement tires, they basically shrugged and told me it was my fault for not getting an alignment. No help. No ownership. No offer to make it right. Just, "you should've gotten an alignment." If this is how they treat their customers, I'll gladly take my business elsewhere next time--and I'd recommend you do the same.

I arranged to sell Vince U-Pull It an old sedan that was no longer worth fixing. An opportunity…read morecame for them to pick it up today, a day early, and I said "Sure!" I was happy to get the car taken away a day early. What I hadn't remembered was that my son had some things that he still needed to get out of the trunk of the car. I called Vince's U-Pull It explaining my problem -that I had ok'd for the car to be towed away before my son got his stuff out of the car. They were extremely helpful. The car had just come in, so they opened the trunk, and let me come get my son's stuff. The people I dealt with at Vince's were a pleasure to deal with; very polite and very friendly. I really appreciated them helping me make things right with my son, and making it so easy to do so. Thanks guys!

I wish I knew my husband was giving away his car to these people since I paid $7500 less then a…read moreyear ago and he took $345 for it. I feel like we got taken advantage of. The tires alone were worth $500.

A friend recommend this tire service company as a great place to go to get your tire repaired…read more Unfortunately, they were not able to fix the tire which was a bummer as I just got tires less than a year ago, but they were able to order and install my tire quickly. They communicated with us throughout the process. The best part was the warm caring family that runs this tire store and the time they took to talk to us. This tire store has been around for quite awhile (70's) which makes it a quintessential store to frequent if you are in need of tires or a tire repair. Tires are fairly priced though I wish I saw their online coupon before I picked my car up. Highly Recommend this tire service center !!!

Terrible business model!…read more I came in looking for a repair on a tire from a screw in it on a Friday afternoon at about 4:15. While all information both online and on their front door says they're open until 5, I was told that all the techs had left for the day at 4. This has been their hours since COVID. I said that they should consider updating their hours, but he didn't seem to care. No apology, no sense of wanting to help...nothing. I asked if there was anything that he could do since I really needed the tire repaired and he said, "No, my guys are gone and the compressors are all off". I replied I would pay extra or even double but he wasn't interested in my business. It's a good thing because I will NEVER use them in the future. That lack of clearly communicated hours, both digitally and on their front door, the lack of common courtesy, and what I perceived to be a dismissive attitude all made for a terrible experience. I would warn people not to use Pat's since they seem to have little or zero regard for potential clients. A lack of quality customer service is always a pet peeve of mine, but not being respected is even worse! My advice - AVOID AT ALL COST!!!

I came in 5/29/2018 looking to get new tires. I called ahead of time and talked to Frank. I got a…read moregood price on the tires and brakes + rotors. It took a bit longer than they told me it would but I was still in and out within a reasonable time, it only mattered to me because it was bleeding into my one-year-old's nap time and she was getting grumpy. Everyone was pretty friendly and helpful. Reasonable prices for the tires, great deal for the brakes and rotors.

I got a blowout on my way home from lake Ontario and since I didn't have a jack in my truck I had…read moremy car towed to Mavis in Rome NY. Super nice and friendly manager and staff who were a pleasure to deal with. No nonsense and no bullshit and even though they could have charged me whatever they wanted they swapped out my flat tire for my spare tire at no charge. Great experience.

Would give 0 stars if I could, because they did nothing other than waste my time…read more Showed up at 8:30 to drop off my car for body work that was scheduled over a month ago. Was told "Sorry, we're at 140% of capacity. We won't even start your car for two weeks." Was told that they're now making appointments for 6 weeks out. Got a pathetic, half-hearted "Sorry for wasting your time." As I walked out. I understand they may be over booked. I understand they may not know how to accommodate scheduled body work. They didn't realize this yesterday? Or a week ago? Wait for me to accommodate their drop off time, let me show up and then get told they have other, more important customers. They didn't realize the day before that they couldn't handle the work? I'd rather go to any other body shop that can respect my time than to ever step foot in a caliber collision EVER again!

Mike From Caliber collision was absolutely fantastic. He made my problem his problem. He is…read moreeverything someone would look for in a customer service worker!!