Bryceton gets 5 gold stars! He was pleasant and amazing. This was only the 2nd time I have…read morevisited this store. BEWARE! Richard and Thomas give the WORST customer service I have ever had. They both were so lazy on my visits that neither one could be bothered to come out from behind the counter to help. Do yourself a favor and go to another location! Bryceton should be the manager of this store!!!

My coolant hose detached from the outlet. I was j at the QuikTrip when I assessed this and was…read morebasically next door to an auto repair shop. I called them and they said no problem, they could fix it. Limped the car over there. Guy said that the car would have to cool down to work on it. Cool down? The hose and outlet are at the front of the engine compartment. In the last four days, I've worked on it, even in short sleeves when the engine was hot. Not a big deal at all. "How long will that take?" "About a half an hour." (I needed to be at work in 35 minutes.) "So after that, then what?" "We will need to fill it up with coolant and that will take about 30 minutes." What?!!! 30 minutes to fill the system up with coolant. Does he think I'm ignorant or stupid or something? It would take a whole 5 minutes max to fill the car up with coolant. Nope, I'm just leaving this place. Looked at maps and an Autozone was close by on Craycroft. They lent me tools. Guy there suggests changing the very difficult hose clamp for an easy one. I get everything fixed and new coolant in the system in 20 minutes. Every employee there was friendly and helpful. It seems that bad reviews on this place happened a few years back with better reviews in the last year or two. Must be better management. All I know is my experience with them was stellar. 5* = A top favorite. Mind-blowing good. I will definitely return and I will go out of my way to go here. Worth every dime of my money. 4* = Outstanding. Tucson-top-tier. Some elements not quite as good as it gets, but it still is worthy of my regular business. 3* = Good experience. I might do repeat business if it is convenient, the only option, the only one in its category, or on a whim, but would not be among the first thing to come to mind. Would definitely recommend you trying it to get your own take on it. 2* = Not so good. Would not recommend at all. Waste of money. 1* = How are they still in business? Stay away at all costs!

I had a great experience here! They were fast, efficient, and made the whole oil change process…read moreeasy. Deanna Lupo was super sweet and provided excellent customer service. By far, this is the best place I've been to for an oil change. I'll definitely be coming back!

The angry shim that works there is vile. If you don't buy its lies it gets nasty. Went in for oil…read moreand tire rotation. Said they couldn't rotate my tires. WHAT???? It's a single cab and pickup. Save yourself some drama and go to Take 5. ZERO STARS!!!

honest. thought I needed a new starter for my f-350. Phil could have sold me one $1000. he found…read moreproblem-$95. never go any where else for auto service.

What can you say about a shop that misleads you about being able to work on your hybrid car,…read morefalsely "diagnosed" not one, but two perfectly good hybrid batteries, did not pull the bottom covers off the tow truck thus causing the parts to be lost! They kept my car for weeks after we changed out the first replacement hybrid battery before they refused to do the work they stated they would. To say this shop cost me thousands is an understatement! The cost of rentals alone during the time they were cross diagnosing is shameful! At the very least they should refund the diagnostic fee of $185 for a battery that they could not have diagnosed because it contained no coolant!

They play games. Tell you one thing then it's another. In my experience they charge even if they…read moredon't drain any fluid for people who may just need an oil change or car is leaking oil.

This experience has been bugging me for over a week, so I had to express myself here…read more This was our first-time doing business with Aamco. We had a 2017 Nissan Sentra towed to this location for a clutch replacement. A certain price was given twice by two different people (the manager Eddie and his assistant), only for 600 extra dollars to be added to the total price on the day of pickup with no explanation until we arrive in person. We had many repairs done to the car at other repair shops for different issues right before we contacted Aamco, and we hadn't experienced a situation like this. I fully understand things happen & price could potentially increase as progress is being made towards the repair(s), and the labor cost included. Clutches are costly to replace, and the shop gets busy, we're not the only customers. I get it, but this felt deceitful. It's just disappointing to not be updated and blindsided by over half a thousand dollars extra cost upon pickup. We did speak with Eddie about this, he seemed polite, and understood. He explained the increase & apologized for not keeping us updated. He even gave us an offer for a free oil change in the future, which we won't be going back for, unfortunately. We just don't trust this place by what happened. Customer service is number one, & that includes good communication & transparency for us to want to come back & support. Thank you.

ASE Certified Master Technician…read more I always trust Don to work on my vehicles. He used to own Mobile Car Care but now I guess he just changed it to Motor Car Care. He's very efficient and reliable. He take's the time to show you and walk you through what exactly is going on, why its broken or wrong, and what exactly he is going to do to fix it and how it benefits your vehicle. Just listening to his explanations of automotive jargon makes me sense his passion for it as well as his trustworthiness. It's a small operation, just him and his wife I believe, but they handle all sorts of crazy jobs. I'll continue to use him as long as he's in business.

My family has been to Don's shop over the past ten years. Very knowledgeable, very fair. Highly…read morerecommend this company. Most recently assisted with installation of an alternator and mass airflow sensor on my Honda.

This business is 100 percent fair, honest, and professional. They got my vehicle fixed immediately…read moreand did it for $800 less than Pep Boys quoted me. I dropped off my car at Pep Boys on Monday morning (on scheduled appointment) just to be called back a couple of days later saying that their master mechanic was in the hospital and they had no idea when or if my car would be fixed. Scott is the manager and is doing a fantastic job. I will definitely be returning for all of my vehicles.

Honest mechanic . Was looking for a ppi, and I'm out of state . Took good pictures and notes. Spoke…read morethe mechanic about the car and his opinion . If I lived in that state I would take my car to him.

I chose to take my car to Borst Automotive because of the excellent service I received last year…read more Unfortunately, that level of service has completely disappeared. The little touches that made them stand out are gone. They no longer provide a complimentary car wash after service, they let go of the driver who used to take customers home, and none of the management team that was there last year is still there. The entire atmosphere of the shop has changed, and not for the better. I explained to Fernando, the general manager, that my vehicle had mostly been sitting in my garage since July and that I wanted a routine service along with an inspection of a specific issue I had asked them to evaluate. Instead, I was sent an estimate for nearly $5,700 that didn't even address the repairs I specifically brought the car in for. Several items were marked as "critical," and the estimate instructed me to call with any questions. When I called to review the estimate, Fernando immediately responded, "Didn't you get the report I sent?" I explained that I had, but I'm not a mechanic and wanted someone to explain what the findings actually meant. He told me I needed both my front and rear suspension replaced because of the control arms. However, when I pointed out that the inspection report only said the manufacturer recommended the rear suspension and didn't identify it as a problem, he suddenly backed off and said it wasn't necessary at this time. The conversation became increasingly frustrating. His tone was pushy, dismissive, and argumentative. He accused me of having the vehicle serviced somewhere else in November and implied I hadn't maintained it properly. I explained that the car had been sitting in my garage from July until March and that the only reason it was seen elsewhere was because the battery died and needed to be replaced. He then insisted that I had been driving the car extensively because it had accumulated 2,000 miles. I had to explain that those 2,000 miles were driven over an entire year, which is actually very low mileage. At that point, I realized I was arguing with the person inspecting my car about facts that he could easily verify from the service records. That was enough for me. I sent the inspection report and estimate to a trusted friend who is an experienced mechanic in another state. He immediately told me that the quoted prices were roughly double what they should be and advised me not to have the work done there. I have since found another mechanic who treated me with respect, took the time to explain what my car actually needs and quoted much more reasonable prices.

I took my car for an oil leak that turned into a nightmare of excuses and charges as to why they…read morecouldn't fixed the oil leak, they took months, week after week adding more charges because they couldn't fix it. In the process, they left their tools under the hud , oil still leaking. Took it back, supposedly fixed, got home oil still leaking. Took it back they broke cooling lines because they had problems put it back together but I got charged for the damage they caused, otherwise they wouldn't warranty the job , so I pay for. took home, next morning still leaking oil and now is also leaking coolant. Took it back they claim it was a different gasket seal ( 3er gasket now) and the cooling line that was leaking was a little loose. got Fixed. drove home and all my power windows started going up and down nonstop. The speedometer going up and down from 20-70 and greats panel displaying automatic shifting from Park to Drive to Reverse. Didn't even make home, we just took back. Now they refuse to honor their warranty or their own diagnostic which are not free. Just about $3000.00 Months without vehicle oil still leaking Coolant leaks now My speedometer is not functioning properly No warranty, no ethics, no responsibility They just lost a 10+ yrs customer

They fixed my A.C and did an amazing job. Then a couple weeks later I ran into a curb and messed a…read morebunch of stuff up underneith and they fixed it again. They also have good deals on tires and are a fair priced for the good work they do. Good crew of guys that work there friendly,professional and good mechanics. Will definitely use this place again. Thanks for your help.

I have been waiting for the next update until the situation had been resolved, but that won't…read morehappen for a while....I dropped my Honda off at a local dealership for a diagnostic, and lo and behold, they had the answer I was looking for! The A/C clutch relay was bad. A simple (and relatively inexpensive) fix! But wait, there's more! I was also told the newly installed alternator wasn't operating within spec and the battery that I had replaced had a weak reserve capacity. After I learned the main issue with my vehicle had been missed by Big Brand, and the new alternator and battery they installed were possibly as necessary as six fingers on my right hand, I decided to have the dealership replace the parts for me. The DM of Big Brand tried to contact me after my previous update (about the DM not contacting me) and Big Brand has made a call or two to my phone. At this point, I honestly wouldn't feel comfortable with handing them my keys again. "Luciano S" left two 5 Star reviews for Big Brand on Yelp. Coincidentally, the DM for Big Brand in my area is also a "Luciano S." Big Brand plans to quadruple in size in 5 years. https://www.moderntiredealer.com/retail/article/55286660/big-brand-wants-1000-stores-by-2030