Pretty easy in and out experience. I stopped by to get one product, asked the guys at the counter…read morewhere I could find the product, and they pointed me in the direction of the product. The best part of this experience: no one tried to upsell me on unnecessary products that I "needed". Also, it was pretty cool that the store provides free battery testing and charging. Although I did not take advantage of the battery charging (because it would take 3-8 hours), it is good to know that this option exists. Since I don't know much about automotive parts, I cannot speak too much about the prices. However, the price of the product that I purchased was more or less the same in store, compared to online vendors. Since my battery probably is on its last leg, I'll probably will be back to purchase a new one in the near future.

Came in to buy new wipers for my car. Very rude latina lady who attended me seemed very unhappy to…read morebe working there. I had to come back and replace the wipers because they did not fit. She attended me again and said it was not her problem the wipers did not fit.

I wouldn't be deterred by the 3 star rating, This location far exceeds any local supplier. I came…read morein today and was greeted before the door closed behind me, Eric called me to the dash to help me located a very particular piece for a vintage truck. I tried3 other locations and I could get the help or a Hello . This location is hidden but their customer service is not. Highly recommend & Thanks again for your local support

I purchased a battery from another AAP store 2 months ago. It became a dud, wouldn't hold a charge,…read moreand I paid a bit to rule out other possibilities. (I even paid a mechanic to go over the car and rule everything out, but it was the battery. It was dead.) So I went to this location with the battery and a print-out of the order, in order to get a replacement. NOT a refund, but a replacement. Not so fast. The representative did some initial testing, then told me I had three options: 1) Replacement. For this option, the device she was using to test it would have to affirm there were one or more 'bad' cells. But the device had to say so, she could not make the call herself. 2) She could try a fast-charge and then retest. This would take at least 35 minutes, and it was past 5 PM when I was there. 3) I could leave it there overnight, a 4-hour minimum charge, and see what happens. I paid $158 after discount for a new battery 2 months ago. I further paid for a charger, new terminal bolts, even hired a mechanic to rule other factors out. I'm well within the 90-day limited warranty AAP has on their website, and yet...I can't just get a replacement. no, it has to be proven beyond a reasonable doubt In the meantime, I've been waiting *how long* to get my car back to working order? (Hint: longer than I wanted or liked.) Had to go to Auto Zone to get a new battery--and yep, that battery works! Told some folks there about my experience and they basically said to contact Corporate, that store in particular is not where you want to buy anything like batteries or electronics.

Terrible. I ordered 4 qts of oil from the NAPA website and chose the option for free next day…read moredelivery from this local store. Heard nothing for 2 days. Tried to call the store but was put on hold for 30 minutes (with a recording telling me they know how valuable my time is). That is my limit so I hung up and cancelled the order through the 800 number (which was fast and easy)!

Although they did not sale the product that I needed, the woman who answered the ph was kind enough…read moreto do a couple of quick searches on line, in an attempt to help me find sellers of the product.

Bitter cold weather, urgent appointment and the car battery was dead. Fortunately, a neighbor had a…read moreportable charger so we were able to head off to our appointment. Luckily it happened to be near the Advanced Auto Parts store. We asked about batteries and yes, they had a supply. Perfect, but even more perfect they would install it for us and it would only take about 10 minutes. So in the bitter cold they came out and got us all set with a brand new battery. Obviously we think the employees are wonderful and helpful. The only negative is the parking lot is always busy and a bit of a mad house.

After purchasing a car battery, it appeared shop-worn. I returned to Advance Auto to address my…read moreconcern. They were so nice, so professional...old school. Thanked me, sorry for the inconvenience, brand new battery. Good folks

Had a faulty battery for my Jetta and didn't know what to do today. Both the lady and gentleman…read morethat helped me today with the warranty and even let me borrow some tools to replace my battery. They are the best and we're very kind to me. Highly recommend!!

These guys were super helpful and super easy to deal with. I had a car die. They committed to…read morepicking it up and met the schedule. I was out of town and they worked with my schedule. When I had to turn in the plates, he gave me a pro tip - use the tag and title place next to the MVA. $7 more but no wait / no appointments.

Excellent experience with Tim & Mike .. Doing business more than 8 years , very satisfied with…read morethem. We get a lot of parts from these guys, always well priced, fast, and professional.Highly Recommend

I stopped by this Advance Auto Parts to pick up a couple of small things for my car. Overall, I…read morethought the store was pretty easy to navigate. Ok, maybe the store was easy to navigate because because the two things that I needed were right by the store's entrance. ;) Also, I thought the prices of my items were pretty reasonable in comparison to other auto stores in the area. Even better, one of my items had a buy one get the other half off. During my visit, customer service was fine.

Came here after my battery died. Luis tested my car to make sure the starter and alternator were…read morefine and then went above and beyond to help me install my battery even after I opted to install it myself. He was incredibly helpful troubleshooting how to secure my battery's housing pack after I lost a nut in the engine compartment. Would absolutely come back here for any future concerns

WOW - Make sure you're ready to be insulted when you call them…read more They have the parts but act like knobs on the phone to the client. I stayed polite just let it roll off my back. I used to be the Parts Manager at a Car Dealership and know that bad days happen but honestly this guy was about one of the worst and I've worked in this industry and don't set my bar high.

I call these guys every day (I order parts for a local dealership) They usually have what I need…read moreand they're QUICK! They need to work on their phone skills, though. When the guy put the phone down to look up my part he was talking to a co-worker with every other word a curse word. My incoming calls are recorded and played back to me. I would have been fired for what he did.

The front team members here are awesome! I feel bad because I didn't get the first guys name who I…read morespoke with, but knew he was a manager. Really nice and helped me with my problem. Beth & Adriel were great at checking things under the hood for me. Adriel was training Beth on how to work the testing system. They tested my battery, starter & alternator. Both very friendly and helpful. They had to run the test a second time since it wasn't picking up certain tests being done. My battery was good (since it was replaced in Jan 2018), but my alternator voltage was low. So I bought my alternator from them. Once I bring back the old alternator I'll get my core return of $50 back. $238 for an alternator and taking to Pep Boys to have it installed. Great staff and clean shop here. I'd definitely come back because of the friendly environment and great items in store.

What a terrific experience I had today thanks to employees Jon and Melvin. (And the manager too but…read moreI didn't get her name). I needed a new battery for my Ford E150. These guys were very knowledgeable about their products. They asked the right questions and when I was confused about the differences between two products that I thought were equally adequate for my vehicle, Melvin stepped in and explained the important differences in more detail. He recommended the right product to me. The manager also intervened when I was making the purchase, because there was also some confusion regarding the discount that I was counting on. The confusion was my mistake for not having noticed that the discount was for online purchases only, but the staff was very courteous and understanding of my expectations. What a pleasant visit this ended up being. I recommend this shop for anyone in need of automotive parts and supplies. I will certainly return.

My Jeeps have only been touched ("tricked out") by the Trick Trucks team (and me) for the exterior…read moreupgrades. In the early 2000s, my 1998 TJ (RIP) was "tricked" up by the best when they were at another location. So, when I relocated back to the DMV, I naturally took my 2009 JK (lovingly known as the "Dreamcatcher"), to my closest Trick Tricks. However, I performed my own due diligence to see how their customers rated them before calling. Yes, I'm that customer who needs to 1) due her own diligence even after doing business with you in the past, 2) look a person in their eyes, and 3) "feel" your vibes before doing business with you (especially my hard earned money is involved). Next, I visited Johnny at the Kensington, MD location after speaking with him telephonically. Johnny was easy going, knowledgeable guy and has great customer service skills (on the phone and in-person). Johnny listened to my wishes, answered my questions and educated me on things that I researched on the Net. I felt comfortable again making my appointment and making a deposit. *** Upgrade Time *** Like Christmas morning, I watched the clock until Trick Trucks opened. Then 'work 'happened and I got sidetracked, Johnny called and said... Ms. Bonita today is the day, are you coming? Like a race horse out the gates, I flew down multiple flights of stairs and leaped into the Dreamcatcher to drive it to Johnny. Like anything of importance, you don't leave your "baby" just with anyone. So, I happily left my baby (Dreamcatcher aka '09 JK) for a few nights stay with the Trick Trucks team for her upgrades and enhancements. She now flaunts her new high heeled (3" lift) shoes (35" tires), rims (I learned they are also called "wheels"), eyes (headlights) attention getters (taillights), upgraded tire carrier, fix a known-inherited light issue, tinted windows, and coordinated an unexpected mechanical issues repair for our safety (ie another inherited issue). *** Post Upgrades *** Johnny and Larry are awesome especially with entertaining my questions and concerns about the new driving experience with the new upgrades. The way I described it was non-technical and a little animated. Note , this was a perfect 50+ miles of driving check-in point after the upgrades (as suggested); for the record, it was NOT a quality of service issue). Johnny summarized the issue to the tech team and they allowed me to squeeze into their schedule. Upon arrival, Larry took the Dreamcatcher out to see if he can experience what I described about the new driving experience. Minutes later, Larry came back raving about the drive (smooth drive even on the local streets). I gleamed and concurred. Next, he blunted out "I forgot to ask at what speed?" I provided the key information, and Larry took the Dreamcatcher back out and onto the freeway to understand my reported driving experience. Under an hour, Larry relayed that the team made a couple tweaks (50+ miles check in as suggested on the receipt). I called in to give positive feedback to Larry on their tweaks the driving experience I described. The Dreamcatcher will be back for her 500-mile mark as suggested by the Trick Truck (and Jeep) gurus. Should you choose Trick Truck for your vehicle's upgrade needs, I hope you'll a positive experience at the Kensington location. I found the team really helpful, knowledgeable and have customer service woven into their fibers. One thing I appreciated was Johnny following up with me personally (even though I spoke to Larry). He ended the call with a friendly reminder to come back at my 500-mile check in. This end-to-end experience was worthy of this 5-star rating with a long write-up. My apologies for any typos and grammatical flaws; I hope you understand my write up. I'll post a before and after picture soon.

Good guys. They know their stuff when it comes to ordering the proper parts. If you got a nice rig,…read moreand you want quality work. Contact these guys. They do good window tinting too.