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Advance Auto Parts

4.3 (3 reviews)
Closed • 7:30 am - 9:00 pm

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Royal Auto Parts

Royal Auto Parts

(2 reviews)

I was having a problem with my battery & my boyfriend said if I could get one he could put it into…read moremy car 2005 accord. So he sent me to royal auto parts, he knew them from when he worked at a garage. When I walked in Raul asked me if he could help me. When I told him what I needed , he was so nice he even put it into my car. I couldn't believe he installed it for me & took my old one away. He then looked at my windshield wipers & showed me they were no good also & fixed that too. It was such a nice place & they made me feel so comfortable that even with all the action with mechanics & people there they had the time to take care of me : )

Called these guys up after seeing a posting for some cylinder heads they had up on car-part.com,…read moregot a hold of them to confirm and was asked to come by and leave a deposit after being transferred a few times (which was kind of weird, but not off-putting by any means). Showed up and the road felt a little sketchy but when I called, they were very willing to direct me to their office all the way at the end of the street (my navigation told me it was further up the road). Quickly found the part, no bait-and-switch there like some places would do. It was located in their New York yard but they had it actually pulled and shipped all the way down to Keyport, New Jersey by 11AM the next morning (note I came to put a deposit on the parts an hour before closing the day before). No extra charge for shipping, price was good, the parts matched exactly what I needed and even came with an extra set of valve covers. Printed receipts and gave me a paper trail for every step of the transaction, so I felt they were trustworthy. The only reason I give it four stars is because they weren't willing to negotiate the price at all and had a little bit of a rushed attitude on the phone somewhat. The prices were very fair though; some yards like to charge over MSRP for used junker parts, but these were right on par with what I'd expect to pay at a u-pull-it yard, but I didn't have to worry about pulling or shipping at all. Would definitely buy from them again.

Pep Boys - logo 2013

Pep Boys

(71 reviews)

I have been coming to this Pep Boys for 3 years and generally have good experiences here. That…read moresaid, I know that particular staff definitely can make a world of the difference so I'd like to commend Edder (not sure if Im spelling it correctly) for being consistently a pleasure to work with. He always is polite, knowledgable, and willing to patiently talk through my vehicle reports/diagnostics with me. He recently went out of his way to find a really economical alternator replacement for me (which isn't easy to find). I've also had other great interactions with the employees here, but I'll note that I usually drop off early in the morning or when I'm not in a rush (because they are often busy and there can be lines). Overall though, lines are a sign of regular customers which is a testament in itself. Also, Pep Boys has been easy and quick on replacing any parts under warranty that I've had issues with. I personally would recommend them.

The reason for this review is because I would like to provide you with my horrible experience at…read moreone of your stores. I have always been a loyal customer to the Pep Boys located at 261 Mclean Blvd, Paterson, NJ 07504 . I have been taking my vehicle for years to this location for oil changes. I never had a bad experience until now. On Thursday 02/27/25 I went in a little after 5pm to get a normal oil change. I waited like usual and was actually very happy on that day. Then, the shift manager by the name of Kenny called me up to the register for some reason. I really thought it was because my car was ready, however that was not the case. He actually stated that something was wrong with my Audi A4. He took me where my car was located. He got inside my car and pointed out that my transmission light was on. I asked what was this all about? Due to the fact that my car did not have this problem before. He stated that he did not know the reason either. Due to this reason my car was not drivable. I had to leave my car at the shop until the next day. I had to call a towing truck so they can take my car to Jack Daniels Audi Paramus - Service. There they analyzed my car and gave me the reason why my car was in this condition. The Tech stated that the car was not drivable because it seems that someone at Pep boys drain out the transmission fluids form my car. Now, I don't know if this was a mistake on their part or was done purposely. I was really upset and called your corporate office and file a complaint. I also have the report from Audi that states this information. Now, Audi is charging me almost $900.00 for this mistake. I do not believe is fair that I have to pay for something that was not my fault. This has put me through hell. I also spoke to the general manager by the name of Frankie and he was very unprofessional. I will never go back to this location ever again. This is very sad that they have to put customers through so much stress. This is also time consuming for me due to the fact that I have a full time job and go to school after that. Unfortunately, if this is not resolved I will take it to a higher level. This was unjustified, and should not happen to anyone. I hope you can help me with this situation and can be resolved in an amicable manner.

Advance Auto Parts - autopartssupplies - Updated May 2026

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