I have had decent service in the past, but today was the worst. I called the store beforehand and told them that I had what looked like a weak battery. They told me to bring it over and that they were open until 9:00 PM. I get there at 7:45 PM with no customers in the store and one employee outside changing windshield wipers. The employee made me wait while he stared at a computer screen and tells me too bad, he can't go outside. He says the rule with only two people is that no one can go outside to a car. He told this more to the other employee who just came in from outside. I told him I called and he starts in with an attitude and finally reluctantly tells the other employee to check my battery. He says the battery is ok but has a weak charge and that it is probably the alternator. He tells me to drive around to re-charge the battery. Fortunately, my father was a mechanic for over 30 years and I knew that if it was the alternator, then that was a very bad idea. I drove the car home and barely made it. Tomorrow, I will either jump start the car or get it towed to my mechanic. Advance Auto Parts, No help, surly attitude, and bad advice. read more
