Very knowledgeable and always professional. No matter what part we need they are helpful. They have…read morecustomer service! The way it used to be and still should be. Thank you!

Hello.. to all who may shop this Napa location. If you purchase anything that has a core charge…read moreand must be returned, please be sure to bring back your box. If you don't, you get yelled at that they told you 3 times to return the box, and when you do and tell them that they did not tell you to return the box, the person at the counter again yells at you says not to disrespect him and that he is not afraid of you. I might suggest this person needs some anger management training so he can learn how to treat the customer properly. I have spent a lot of money there and will not be going back. Sad, the owner is really nice and very helpful.

My son and I broke down on our way home to New Jersey from his college in Boston; complete system…read morefailure shut down. AAA asked if I wanted to go to their closest facility, which was C&R- but when I got there, it looked closed Turned out, the owner was in the back, working on his own projects, not even planning to open up his shop; even so, he went out of his way to drive over and get a car part at a place that was closing in 10 minutes, and then agreed to fix our car in a matter of hours and get us back home for Mother's Day. I do not have enough positive things to say this place! Very grateful there are good people in the world (who also happen to be extremely competent) Thanks again!

Love this place! I bring my classic car and my Wrangler here. They do great work! The staff is so…read morefriendly.

While at the car wash, I watched my wiper blade slowly move toward the roof of my car and…read moredisappear. Clearly, I needed a replacement. I don't usually go to NAPA Auto Parts but someone recommended I go there. Brandon, at NAPA in Elmwood, was SO kind, helpful, professional and caring, I felt I needed to say something here to recommend him specifically, and NAPA in general. THANKS, Brandon!

In the past few weeks I've been here on three occasions and the crew working has been great…read moreeverytime. They have by far the most knowlegable staff in the area about parts and general auto knowledge and hands down the best customer service.

Amazing customer service! Much appreciation for Keith who…read moreallowed me bring my Hyundai Tucson in for a diagnosis test drive without an appointment. I wasn't expecting a phone call two hours later telling me that the car was all set and no repairs were needed. Honesty, integrity and outstanding service! Highly recommended. I won't be going anywhere else in future. Thank you so much Keith

Best Manchice ever. I been to tons of mechanics and it's always a cringy feeling in one way or…read moreother. Keith is super organized, detailed and you know and always helps with fair pricing. You do need to book your appointment, it's not a drop in spot. But i am sure he will get ur car up and running again within one or two days. Thank you Keith's for your help and professionalism :)

fair honest dependable and works seems to always be done right the first time. I have been using…read moreBob's Auto for 30 years

Bob is a great mechanic. Have been going to him for years! Honest and cares. A rear commodity!read more

Incredibly good and fast service at Herb's Automotive in East Hartford today. Fair prices and…read moreexpert advice. Highly recommend this place! In the middle of a long drive, we felt a pronounced wobble while driving our Jeep and happened upon Herb's to get it checked out. So glad we did! Joe and Maria quickly welcomed us, diagnosed the issue (was a worn tire down to the rim!), delivered a new set of 4 top quality tires, and installed them all within 2 hours. Professional service that included great advice on our vehicle's issues, and which things needed to be addressed now or later. Joe is a pro! While waiting in the lobby, Maria visited with our 5 year old daughter and even gifted her a beautiful wind chime before sending us on our way. Check out her shop in the lobby, it's very cute! We were so lucky to find Herb's before our tire blew, and so thankful to everyone at the shop for helping us so quickly! We are safely back on the road and appreciate the expert service in a place we don't know well. Thank you so much!

I recommend this place so much, they're so attentive to questions and are always so nice to help…read more They are all super friendly people and they are just with their pricing. Haven't had a bad experience here! I came to do my emissions testing and they were super kind to explain to me what wrong and how it could be fixed. Thank you for always being awesome!

Disclaimer: Peter Ceglarz and I have friends in common, but had never met 'til today…read more "Save pennies, lose dollars," ring the words of my mentor, years ago. I had seriously worn tires and was shopping around because just 50,000 miles ago I spent $1,000+ to buy OEM tires (Bridgestone Dueler) for our SUV. Costco kept me waiting a week and a half. When I went there this morning - with an appointment - they explained they were having trouble getting enough tires (they're having a Bridgestone sale). I was fed up. Now, all I knew about Ceglarz's was that they were relatively small, family-owned, and had won "Best Of" in the local paper for years running. I wasn't looking for a bargain - I was looking for tires. I felt self-conscious. The guy's a master mechanic, not "Town Fair Tires." Peter's personality is very calming. I knew I was in the right place. He persuaded me to get tires that're *better* than OEM - at the same price. He laid out the bottom line - $808 - sixty dollars more than Costco. He received the tires in 20 minutes. I drove over when he called. "I eat lunch from 12:00 to 1:00." Me: "Then I'll come over at 1:00." "No, no, bring it over right now." I got there at 11:05. The car was ready when I came back from a walk to the store - at 11:50! I asked about an oil change. $60 plus tax for top-quality synthetic, made for the car. He'd already written down the mileage on the car, *and* he checked the dealer's windshield sticker and knew I had 1,000 miles to go before I'd need one. I'm thrilled that I've found a mechanic I can trust.

After a few other places gave me a wrong diagnosis on Bmw I went there and they repaired right and…read moreway less, If you have a vehicle that needs repairs bring it to Ceglarz, they'll get it right and your not paying 200 dollars a hr like at all these shops, go there and you'll save money and you won't feel like you've been robbed. We are the Customers just cause some guy is nice doesn't mean there Honest.

My friend picked up the wrong low beam bulb for my car and paid with her credit card. I paid her…read moreand she gave me the receipt. I wanted to exchange for the correct bulb and the woman working the afternoon on 2/21 wouldn't let me. I asked to exchange or a merchandise credit and she said my friend had to be there with her credit card. Makes no sense.. I had the receipt and the item wasn't even opened. I don't want to have my friend drive all the way to my house to pick it up and return it. I checked AutoZone's return policy and the cashier should have allowed me to exchange it with the receipt. That cashier needs training. Terrible customer service and I rarely write a 1 star review.

GM Chrysler , the ineptitude is thick. Morning shift on Sunday morning, girl, on phone can't be…read morebothered. I get it, not your life's calling, still show some effort. guy, nice, helpful. You're lucky and get the 2nd star and some face, thanks again. I like advanced auto parts all day and wish I was by that side of town.