Worst place to buy parts from attitude from both owners like to screw the customers services real…read morecrap through the years, but look at the lifestyle they lead better off going to other used partd outlets better service, better quality better attitude and pricing is 100 times better other places

Terrible experience.. I brought my jeep to him in September 2022 for new spider gears, a gear ratio…read morechange from 4.56 to 4.10, and a replacement axle bearing/seal assembly. He gave me a price of $1500. He ordered the parts and made my appointment. I dropped off my jeep about a week later for the job. A few days go by and I hear nothing from him. When i inquire how the job is going and what progress has been made, he said the gear set he ordered was wrong, but he has a set of 3.73's in stock that he assured me would be good for my application (3.6l automatic transmission with 35" tires) so I reluctantly gave him the go ahead to do the work. When i got my jeep back I quickly found out what a terrible mistake 3.73's were. My jeep had virtually no pickup, I lost 5mpg, and my transmission was constantly shifting between 2nd and 3rd gear while I was driving anywhere between 15mph and 30mph. I called him, left message after message and no response.. finally I heard back from him and made another appointment to have my original gears reinstalled and was charged an additional $600 Even though it was his bad advice to put the 3.73 gears in. I pick up my jeep for the 2nd time. The next day I found gear oil in my driveway leaking from the driver side axle seal. Here we go again, more ignored phone calls, another 4-7 days of text messages unanswered and more frustration. I eventually get a hold of him and pick another day to drop off and fix the leak. He told me he replaced the axle bearing and the seal. I pick it up, and find later that it's still leaking. I start the frustrating process of getting a response from him all over again, and bring it back. This time he sends me a picture of my damaged axle saying that someone was rough on it that last time it was taken out. My reply was "you were the only one who worked on it". He then told me he ordered an axle and he would take care of it. The axle came in, and I was told to drop it off again. My jeep sat in his yard for at least 2 weeks before he put it on the lift and now he discovered that he ordered the wrong axle. He said that "the axle came in too long".. I immediately know that was B.S. and he was lying to me. It's a Dana 44, very common rear end. So instead of ordering the correct part, he sh*t rigged my damaged axle and reinstalled it. No good.. this time the leak was even worse and I had to spend over $250 on gear oil just to keep it from running dry and destroying everything inside the case, but now I realize that didn't matter. The gears were already starting to howl and I could feel the vibration while I drove. Now I have $2100 invested in my noisy howling rear end that leaks. Awesome... I propose a new plan. I buy a set of new axles, seals, bearings, and retainers (another $800 or of my pocket). He buys new gears and installs it all. He agreed to this. I ordered the axles and have them in 3 days. He ordered a set of gears and surprise surprise, he ordered the wrong gears again.. He said he ordered another set, and so I wait again. A month goes by. I tried calling him to check on the status, no answer.. I tried texting him, again, no response. Eventually, he responds and says to bring it in and he has the gear to fix it. I drop it off and let him know that I want all of my old parts back. 4 days later I stop by his shop (why would he bother to answer a text message or a phone call from me now..) and he said that it's done. I look in the trunk, no old parts.. I asked about them and he said they were in the dumpster and I was welcome to fish them out. He found my old axles in the shop and gave them to me. I asked about the gears and what work he did, and at that point he started cursing me out and told me to "get your sh*t and get the f*ck out of here".. So, I left, and here's my resulting review for him. If you're looking for someone to do the job cheap, take short cuts, not return your calls and cause more problems than you originally brought your vehicle in for then he's your guy! If you want the job done right the 1st time, find a different shop.

Thaddeus was the kindest most patient car salesman I have ever dealt with. He was a pleasure to…read moredeal with and I love my car!

Absolutely a horrible experience. Purchased a used car from…read morethis dealership, no financing, and dealt with completely inept personnel from the start. Car was supposed to be registered where we live (out of State-Rhode Island) and here it is 2.5 MONTHS AGO, and we still don't have the car's registration/plates. This has nothing to do with Rhode Island BUT the complete ineptitude of the BARON HONDA staff. This has cost us a ton of money in rental cars and immeasureable inconvenience. One department has no idea what the other department is doing. And despite the general manager Cirello, who appeared to try to make things "right", we still can not drive our car. VERY DISSAPPOINTING.

I totally not sure about this place. The finance guy talked down to me like I was beneath him while…read morehe was wearing a $40,000 watch I knew what my car was worth and to be honest unless I stood my ground they would've given me less than what it was worth, but I didn't let them do that. I controlled the entire situation. They did get my business because I just didn't want to waste any more of my precious time and kind of got something I was looking for. I also want to follow through with my sales person who honestly was a pleasure and very straightforward with me. I will not mention any names, but I did spend a certain amount of money and I didn't even get everything that the car came with I will be posting a photo of what they promised me and that was nothing. I hope this helps whoever decides to go there and deal with their sales team or finance team and I don't appreciate getting talk down to not when I'm the consumer. I'd say pass this one by and look elsewhere.

I purchased a brand-new Nissan Rogue from Nissan 112 in February and had a wonderful buying…read moreexperience. Unfortunately, that changed after my first complimentary oil change on May 1. When I picked up my vehicle, all of the windows were rolled down and the interior smelled strongly of smoke and chemicals. The odor has never gone away, and as of June 25, it is still just as strong. Despite multiple visits to the dealership, another oil change, replacing the cabin air filter, and removing every personal item from my vehicle, the smell remains. It causes headaches, coughing, and eye irritation for both me and my passengers. Even after a short 20-minute drive, the odor lingers in my clothes and hair. The most frustrating part has been the inconsistent communication. I was initially told that no one in the service department could smell anything. Later, employees admitted they did smell the odor. Then, after speaking with others in the back, they returned and claimed they could no longer smell it. It's difficult to understand how the explanation kept changing. I gave Nissan 112 every opportunity to make this right, but instead I received conflicting explanations and no permanent solution. At one point I was even offered a complimentary interior cleaning for my brand-new vehicle, only for that offer to later be withdrawn without explanation. I expected much better customer service after purchasing a brand-new vehicle. Instead, I have spent nearly two months trying to resolve an issue that began immediately after a routine oil change. Because of this experience, I can no longer recommend Nissan 112 to anyone, and unfortunately, I would not purchase another vehicle from this dealership again.

I come to Pep Boys typically once a year, the Patchogue location is one mechanic/service shop that…read morei trust. Each time is a good experience. On this particular occasion I was able to easily set up an appointment for a vehicle inspection on their website. I arrived a half hour early and was seen relatively quickly (might have been a fluke, someone came in late for their appointment). But either way I was in and out in a jiffy. *Passed with my 2023 Chevy*. Upon entry I was greeted by the desk clerk and informed about what steps they would take and approximate bill ($10). I was also shocked to see their newly renovated client waiting area, really nice. My appointment was at 11:30 by the time I left the waiting area started filling out. Nice comfortable chairs, large TV, and a coffee stand, all much appreciated.

If I could leave negative stars I would My vehicle is a…read morefleet vehicle I made my appt for 1 pm initially yesterday- my early afternoon appt cancelled so I change my appt and was able to bring it in at 11 Great Needed an oil change and inspection (I knew based on prior pep boys along with the inspection I was probably going to need brakes - last year was tires - year before brakes - etc) Oddly I got a text at 12:05 pm and my inspection report was there - but no tech assigned Wow - i can see passed - no light on... and I didn't see brakes - WOW- I did see a picture of the brakes though At 4 I called and they said it would be ready around 7 I got a call at 5:14 that it was ready and I went to retrieve my vehicle When i got there - the bill was $1700 I was shocked because all it went in for was oil change and an inspection and no one mentioned a word on anything else - I go to pull out of the parking lot - the car was bucking and the engine light was flashing - I called and drove it right back- they drove it into the back and came out a half hour later and said it was a loose bolt ? I went to leave again and didn't even get passed the front of the store and the issue is still happening . They brought it back into the back- after about an hour the front desk kid- I asked him what was going on- he said well we put in bad spark plugs ? What why are you changing spark plugs for an oil change - he said I don't know- he said you asked for an engine diagnosis and the engine light was on- I said no - there was no lights on at all- until after I went to pick it up. They said it would take a few minutes to get good spark plugs -they didn't have them in the store and had to order them from a different store ps it was not finished yesterday In the meantime I called my fleet company who told me that they were told I said that the car was misfiring and the engine light was on- which is a blatant lie- first of all how the heck would I know they car was misfiring ? And honestly it's a fleet car- the car is well maintained and taken care of by my company . Plus - I was back at my house at 11:14 pm(based on the uber logs) and according to the report from the communication thread attached with my receipt I complained about the problems or it was sent for approval at 1- which is an hour after I received the text with the diagnosis that no lights were on and I believe they were looking at brakes but it passed inspection ... I don't know what kind of scam you ( or your employees) are running over there - but my company and the fleet company are aware of the situation - of performing services that were not remotely necessary - fabricating 'driver complaints' .I did not ask for any other services other than oil change and inspection. I didn't even get a new message that my car was brought back in last night - because they totally screwed up a car that had no issues other than needing an oil change and inspection . I picked it up today and was told it was a clogged air filter ?!! What? I said what happened with the bad spark plugs from last night- the kid at the desk said idk he just heard it was a clogged air filter - and it was extensively test driven this morning (there's no miles other than the 1 I put on trying to drive out of the lot twice ). I don't know if this is what you do to fleet customers or all your customers - but I can assure you - I will tell my story to everyone - and I personally will never step foot in any pep boys again- Oh And I was refused a receipt today for the additional repairs that were supposedly done

I don't understand the negative reviews…read more My car desperately needed a wash as it was super dirty from all the salt and stuff. I got the "FREEDOM WASH & GO" option which cost $10.00. INCLUDES: *SEALER WAX *MACHINE DRY *FREE SELF SERVE VACUUMS And I didn't have to leave my car! I haven't stayed in my car during a car wash since I was a kid. It was fun! My car is now clean and I'm happy. For $10 I got exactly what I wanted. I didn't need "all the bells and whistles" this time. They have other packages that are reasonable in pricing and even offer a yearly plan. This is the only car wash I'm aware of in Patchogue. Definitely give them a try.

I don't like to leave bad reviews so it is very rare that I do it. Unfortunately, this was not a…read moregreat experience. The actual car wash part was fine, however, I tried two different vacuums and neither one had any suction. I wound up having to use my own vacuum and then was like to work. I tried to call them and their number is out of service.