1 star is actually too good for this place and the people that work there. The people are rude, no…read moreknowledgeable about what they are doing or what they are selling, no idea if parts are still available or the condition. Just a bunch of amateurs running a shit place in which engines and transmissions are laying around in mud, cars are on top of each other, doors are piled up full of scratches. Not to mention coming from far and they telling you that parts are available and in good condition and when you there they say to you that they are not available. Upon I insisted to double check they said they have the car with the parts I needed and to go and check the condition before I make a decision. Well decision was pretty easy: they were super damaged and not in the condition I was told they are Please avoid at any cost that place. Will save your time, money and stress.

I purchased an engine from Global Auto recycling. The Engine had internal issues and requested a…read morereplacement. Replacement engine also had internal issues. Contacted Global Auto and staff gave me the run around. I ask to speak to Joe, and he denied the issues with the engines. I observed that he has the engines in the open not protected from the elements. I elected to purchase the engine else ware and requested my money back. Joe said no money back just credit. Joe is a Lier and a cheat and should not be trusted. He is selling damaged parts to the public and then does not honor his own policies of giving a refund. I will be contacting the attorney general about his business practices. He is a thief.

Came to return coils, and because there wasn't a marking on them, which isn't my fault they implied…read moreI was returning parts that were not from them and wouldn't return them. I've been going here for 12+ years with 9+ cars on file. Besides that I've had issues with them telling me they have parts in stock and then once I get there they don't. this store has definitely gone downhill recently. definitely be reaching out to corporate.

10 out of 10 experience. Very helpful and welcoming (literally everyone)- I do not normally write…read morereviews but I've officially become a palatine auto zone lifer. Thanks for all of your help/advice!!!

Called to double check a warranty on an Altinator I bought a week ago from a different location…read more My number didn't come up and the older guy on the phone told me he's not gonna spend 2 hours trying to help me find my profile. We were on the phone for 2 minutes and only tried my number. Didn't take my name or email. Or try anything else. Shit service, hope the other employees are better.

i was in the store waiting to get check out and the only employee working decided to talk a phone…read morecall with a customer instead of putting them on hold to help me out other then that great store

Master Hitch is absolutely amazing! They are helpful, honest, down-to-earth, cost-effective, and…read moreincredibly personable. I called them twice to grill them about installing a hitch on my SUV for a bike rack, and they patiently answered all of my questions and provided a very fair and competitive quote. They even went above and beyond and recommended a hitch bike rack based on my needs. After installing the hitch, they even unboxed a hitch bike rack to demonstrate how it would work with my vehicle. I had the hitch installed one day, went comparison shopping for a bike rack the next day, and ended up right back at Master Hitch the following day to buy the hitch bike rack they had recommended in the first place. The employees care about their customers and go above and beyond to provide the best service. Highly recommended!

Tiny shop located in Palatine across from Pearle Vision on that stretch of commercial buildings…read moreflanking Northwest Highway. Went here and got a hitch installed from an etrailer.com order that I had shipped to this vendor. They do this often and came recommended by the supplier. It was a quick job. Everyone seems to recommend them. I am adding mine too.

These guys are always enthusiastic and very helpful. Today was no exception! By all YouTube videos,…read morethe headlight on my suburban was gonna be trickier than I thought, and wud necessitate pulling the plastic part of my fender off. In any case I brought in the bulbs that I bought two weeks ago from them, and no questions asked they dug right in and actually found some trick to be able to get that bulb out without pulling the plastic fender piece. I'm hoping I got the name right I think it was Alex and while Alex was changing the bulbs the other young man enthusiastically covered for him with the other customers. real good guys probably a reflection from the top.

Alex at Advance Auto Parts was amazingly helpful in changing my car battery. He explained…read moreeverything with such ease and expertise, and most of all kindness. He also helped me find a key fob battery and oil to top off the tank. If I need car help again, I'm definitely coming back here and asking for Alex!

I mean they got the job done in the end but how can someone justify taking over an hour & a half to…read morechange four tires? There was one guy working on the car while three others stood around & the only guy working on our car seemed to have no regard for our time whatsoever. We asked the guy at the front desk what's going on & he saw that we were annoyed after we looked at the car after an hour & saw that it had zero tires on it so ye went out there & changed one himself in like a minute. The lady standing next to us was griping with us telling us how shes been waiting two hours for an oil change. There was nobody near her car most of the time. Another lady came in for an oil change & the guy at the front desk said it would take roughly two hours. That's absolutely nuts, especially when there is no line, two open spaces in the garage of five, & three employees leisurely chatting. Honestly if you have the option I'd say go to a different walmart or mechanic.

Steve & Ronnie are the best! Honest and good deals all the time. Check them out! The Dodge Power…read moreWagan is Bad Ass! I remember it back in the 70s sitting in their small garage. Good Job! Razor!

This isn't a review of there service but for there driver that almost hit me, he went into the…read moreoncoming lane of traffic to get around me when the lanes merged into one line. You would think that someone driving a company truck would drive it with respect since it reflects on the company. Very sad.

Dan, juan and gio are they best there they treated me like family and took care of what I needed…read more Check them out for you used auto part needs

Very disappointed. Drove 2 hours. LKQ still has there yard open. I highly recommend going there…read more The government guidelines is complete bs because no one in the store had masks on

I scuffed my tire and went to Costco (my go-to) for replacement, the cost was very high since I…read moreplanned to sell the car so I found myself at Discount Tire. As I was driving there, I passed Belle Tire (who quoted me lower than Discount Tire on phone) but since I was in Discount Tire parking lot, I decided to go in. I told them that I wanted a second opinion and was helped by Eric. He was so knowledgeable and kind, explaining everything very thoroughly, plus they had the tires in stock and could get it done an hour. I never even made it to Belle Tire for an in person opinion or quote! Yelp reviews weren't the best either. Eric made me feel comfortable (my car is my baby) & helped me get tires that fit my budget & purpose. He explained thread count & helped me fix my TSPM light that had been broken for over year! I can't wait to go home with my lady soon. I waited 2 hours at Costco yesterday and wasn't even seen thoroughly, in that same time, I got all my issues fixed right there on the spot at discount tire. Thanks Eric!

Outstanding execution of service. Car was brought in within 5 minutes of appointment time. No…read morepressure to buy anything but what I came for. About 35 minutes till I was notified by text my car was ready. The staff could not of been nicer. Showroom and bathrooms were spotless.

Two employees went way beyond helpful. Had to replace serpentine belt on my truck but didn't have…read morethe correct tool todo so. Learned from these two that the store has a rental policy for tools and refunds your money when tools are returned. They didn't have to mention this and instead try to sell me what I needed. They didn't and I commend them for this. Job is done, tool returned, and I am very grateful.

At 6:30 in the morning while I was mowing a commercial property, obviously no homes around to wake…read moreup residents, my large commercial mower hydro fitting snap off of the transmission cooler. Hydro Oil went everywhere and I was really in a tight spot. I couldn't move the machine. I knew I needed I'm Barb fitting and clams. All the auto parts I called were closed. I knew it was too early but I tried anyway. I called this particular location and the store manager, Rob, answered even though they weren't open. He assured me they probably had what I needed. I was out there 25 minutes later and got everything I needed before most shops were even open. Rob really saved me! Thanks again Rob! I don't live near here but anytime I need anything I'll definitely try here first. Excellent service and excellent communication!