I stopped by at 8pm on a Tuesday night to test my battery. Ethan was quick, friendly and…read moreaccommodating. He tested and printed out the diagnostic on my Honda Accord and I also requested pricing from him for a Cabin Air Filter.

This is a brand new Auto Zone located on Florida Street. I was amazed to see how quickly this place…read morewas built. Apparently Florida Street is the auto parts corridor. Including this Auto Zone, there are four auto parts stores (Auto Zone, Advance Auto, OReilly's and Naps) in less than a mile. I needed some tire shine so I stopped in after washing my vehicle. The store is brand new so it is clean and well stocked. I had a question about a certain part and one of the employees looked it up and when they didn't have it, offered a suggestion on what to do. Auto Zone was my go to parts place before I moved to the Northshore. I am glad they have opened this location and I will continue to come here for all my automotive needs.

They are straight up (way different from the last shop in Picayune- HRH) great quality wok. Highly…read morerecommend them.

Very good guys to work with. Very impressive shop facility. Clutch master cylinder, and slave…read morecylinder replaced, and all fluids drained and changed.

This used to be a great shop. I paid to have my car repaired and they changed the fuel pump ($600)…read morein April of 2024. In May of 2024, the car would not run. I towed it to them and they said that a hose, which is part of the fuel pump and replaced already, was broken. They charged me an additional $115 for the diagnostic, $175 for labor, and $8.00 for the hose. Their parts and labor is guaranteed for 90 days. Avoid this place at all costs.

Took my car to get a headlight replaced, I was priced about $35 over the phone. $180 for the kit to…read moreclean the headlights. Said, No. I just want the headlight replaced. Called me at work to tell me the charge was $180 something and I said "No, has he already started?" The lady told me no. I said Ok, Ill pick my car up after work, I cannot pay $180 to replace a headlight. She then called me back to inform me, his labor charge was $75 for removing the headlight COVER. I got ripped off.

My mechanic bought parts from here. The Covington location. He installed the parts and sent me over…read moreto Mercedes - Benz of Covington. They proceeded to tell me that they were Chinese parts and they do not manufacture Chinese parts. So they wanted to put all new parts from their Covington store and take my mechanics parts out. Funny thing is they make 11% of parts in China. And my mechanic showed me the receipt that he bought them for Mercedes-Benz of Covington. They just wanted to rip me off. I picked up my car and I've never been back since. I even told the lady Foreman of the service department. That my mechanic bought the parts from here showed her the invoice. So she probably wanted to charge me another $500 for parts after already paid for them. So I took my car to luxury motor. He did it once over it was done.

We had our 2023 Mercedes Sprinter in for service for a couple days to have a windshield put in,…read morerecalibrate radar and check misc. fault lights that come on time to time. This morning at 10:18am we get an email with the mechanic talking showing our van is ready. He says the windshield is installed, the sensor calibrated and at this time no fault codes...he will test drive and he is done. We wait till 11:07 to call service to see if we can pick it up..we live where traffic is horrible on Fridays and want to get home asap. So we talk to Kyle who checks with Sherry Blades and says, "the windshield is installed but the sensor needs to be calibrated and the engine has to be checked for codes." I tell her this totally " this totally contradicts what the mechanic said in the video! " She said she would call me back, which she did. At 11:14 am Kyle calls back and says, yes, everything is done but the paperwork will take a while and we can't pick it up until 1-1:30. I told her I worked in dealerships for 20 years, after that I managed shops and then went on to teach, I know how dealerships work. I was pleasant but secretly not happy, as I know the most difficult thing is to get the parts department to close out their end before you close the ticket out yourself, but I know it can be done in minutes, not hours. At 11:28am Sherry calls and tells me we can pick up the van, I say we will be there in 30 minutes. Once at the dealership I get my invoice and wait outside for our vehicle. When I was pulling off I notice the large tape on the glass and then the greasy prints all over the A pillars...this is not ok..this is a almost new, very expensive, uploaded van which we keep very clean. Pleasantly I go back in and explain there is tape on the windshield and grease in the interior. Sherry takes off in the van and then within 2 or 3 minutes she is back, the tape is removed but the grease is still there. I show her the grease and instead of just taking it back to have it cleaned she wants to sit there and give me excuses about the van wasn't able to be washed so that is why it is not clean. First, no one can take our hightop aftermarket ac on the roof through any car wash. Second, no dealership ever takes any of our vehicles through their car wash, we wouldn't allow that and they ALWAYS ask if they can wash it, too much of a liability if they don't ask first...did I mention I worked at dealerships. I tell her I'm am just going to go and I am tired of the lies. She wants to argue but I tell her I am leaving. THEN when I am at home I turn on the wipers, wow, they aren't installed correctly! The drivers wiper arm is too low and the blade is hitting to metal on the bottom of the windshield, the top of the blade is going off the glass. So.....l called and left a message for the service manager, no response yet. Let me just say, we have had several of these Sprinters for years and we have brought a couple different ones in for Service and never had any issues. I don't think the dealership is at fault, I think it is Sherry. Our belief, Sherry was too busy so she made up lies about the vehicle not being done, unfortunately for her we had the video from the mechanic. Then when she was caught in a lie she made up an excuse that the ticket couldn't be closed out for 1.5 hours; we can only assume she wanted to go eat or do something else. As far as the grease in the vehicle, things happen, that isn't why we were upset. Don't lie...honestly works wonders!

I purchased 4 tires for my son's car from Tire Rack and had them delivered here as they were…read morerecommended by Tire Rack. I made an appointment online and was called and told the tires were delivered. I told him that I was going to drop the car off first thing in the morning (weekday). He told me they would try to have it ready when they closed but he couldn't say. I said Well I have an appointment scheduled for first thing tomorrow and it's a basic mount and balance of four tires. His reply was they service their customers before Tire Rack Customers. I said excuse me but I am under the impression I am YOUR customer as I will be paying you to mount and balance the tires. He didn't see things that way obviously. I went and picked up the tires took them to NTB around the corner without an appointment and they were mounted and balanced within the hour. Do yourself a favor and don't EVER go to FIRESTONE.

How much do I enjoy the services offered by my Firestone? I just bought lifetime alignment,…read morerotation and balance on my brand-new car! We've been using this service for over a decade on all of our cars. While I can't vouch for the benefit scientifically, I've got a set of tires on a Jeep Wrangler with over 60k miles on them and they ride as smooth as the day we drove 'em off of Firestone's lot! And these folks are always the friendliest people! I had a great conversation with Merle this week when picking up my wife's ride: what a wonderful morning, thanks for making my day!