Incompetent replace wrong tire and overpriced and dishonest screw in tire…read moreMy car show where it was replace wrong Then claim some obe else put another screw in opposite tire

I have seen the reviews here certainly more good ones than bad ones. And I guess if you follow the…read morerule that you can't, please everybody then OK. But when it comes to my point of view and my family's point of view, this is the absolute best place to take your car. My father went there for many many years. I have been going there too, and I have absolutely not one single complaint about anything that they've ever said or done. They always go above and beyond, and we've always had our car very near the time that they said it would take.

I was a random walk-in customer. 2nd time here in 5 years. I bought a battery and had to install it…read morein the parking lot. As I was installing the new battery the gentleman recommended. I had an issue with something. I went inside and asks if they could grind something down for me in the back. The guy said of course. He went back and ran the grinder. Handed me the part back. I asked to buy him lunch and he declined with a smile and said he was glad he could help. This is the number 1 reason I come to Napa anywhere in the United States. They are ALL ran by local car dudes that just want to help and provide great customer service. I highly doubt this would happen at pep boys or Walmart auto center. So thanks fellas.

I have been to many states, but I have never seen customer service like this. Teach your employees…read morehow to communicate with customers. If they have problems at home, let them leave them at home and not pass them on to the customers. I asked to spell out the name of the parts so I could write it down, but the worker started spelling it quickly and rudely, as if he didn't want to do it. This is his job, and I am not asking for anything extraordinary.

Unfortunately I ran over a screw and had to get my tire patched. I stopped by the store, and they…read moregot me in later that afternoon for a fix. Great pricing and didn't get an unneeded upsell for tire replacement... Honest people with great service...

my daughter hit a pot hole at 430 on a weds afternoon , by the time I got to her and got the tire…read moreoff was almost 530. walked into Goodyear at 545 talked with salesman Dennis Murray's.got me a new tire and had me out the door by 600 . way to come in clutch .thank you guys

I was dubious going anywhere besides the dealership for a diagnosis of a noise from the…read moreundercarriage of my car, but was pleasantly surprised by how knowledgeable and friendly Joe Kulik, Service Manager, is; a down-to-earth friendly man who showed me along with the man actually working on my car, Ed, the issues with a walk through explaining the situation, first time I have seen underneath my car! Joe immediately put me at ease with his genuine, friendly mannerisms. I didn't feel like I was being hustled, rushed or, being female, condecended to when discussing repairs. There was an immediate issue with my muffler not being secured properly, which Ed repaired quickly. These folks are honest, true and fair. I was not charged for the free estimate, and shockingly, not for the fix to secure my muffler! Joe was also on the phone for a bit researching the parts and the best price for a future repair that will be needed - my car is a 2003. Thank you so much for your efforts Joe! What a weight lifted off my shoulders to find decent folks:) Ps, my mother will be over soon with her car too!

Be careful on the coupons - whet to have a synthetic blend oil change. Despite putting my car make…read moreand model into their system, somehow when I got there they did not carry the blend for a ford ranger truck, so I had to do a full synthetic, which costed more - buyer beware. Otherwise service was ok

John, Mike, and J at this Mavis location were professional and extremely helpful in getting my…read morecar's tire replaced. They, in addition, referred me to a business where I could get the rim repaired. They performed an alignment, and a safety check. I highly recommend Mavis on Woodbourne for your automotive needs.

First off this was my 17 year old sons truck, which they knew. They rescheduled his inspection when…read moremy emissions would have been exempt, and the new date put me over the 5000 miles to exempt it. When I went back they failed it because the check engine light was on and told me we should just look for a new truck because this one was too old (2006) and they didn't have time to chase down that problem. I took it home and corrected those issues in less than an hour and took it back in. Now they failed it again (after the emissions passed) and charged me $1800 for front pads, front rotors, and 1 front hub bearing. They claim the hub bearing was $800+. When I offered to bring my own bearing in they threatened to increase my labor cost because he supposably was giving me a discount. Keep in mind there is ZERO labor in replacing the hub bearing since you need to remove it to replace the rotor, which they were doing. After I got it home, I changed the oil to find they never attached the ABS wires on the new hub or on the existing hub. In fact they broke the screw off and just left the bracket hanging. These guys knew my son needed the car and 100% F*&%KED me over. I will never go back there and will be sending this same review to their corporate offices. See attached picture and video of how they left it.

I've been going to CJs for about 7 years and have always felt like they did a great job. I think…read morethe shop does do great but it's the corporate decisions that are steering me away from returning. There is only one mechanic in the shop! I had to schedule out almost 2 weeks. If you need an emergency repair here you're really out of luck. I usually wait for my car but I'm so glad I did not this time because their AC is set to 74! The thermostat is in a cage and can not be adjusted. As a person with health issues it was too hot to stay there. It's also horrible to subject your employees to these temperatures especially with the upcoming heat wave.

Got me in quick, 4 new tires with warranty at a very solid price. In and out the shop in under 2…read morehours. Staff were friendly and just seemed like good people.

I've worked with Jennifer and the team at Hennessey across two separate boat trailers, one needing…read morerepairs and the other was a new purchase that needed some warranty work. Each time the process was seamless. Jennifer was quick to get me scheduled and was informative about what needed to be done and the time it would take. The communication was proactive through the process and pricing was very fair. I highly recommend you check them out

Very helpful, knowledgeable and patient. Went above and beyond to make sure I understood what I…read moreneeded even though it wasn't in stock at the time.

Best service I've ever received at a business !!! Owner is super knowledgeable with the absolute…read morebest prices around . I've had 2 vehicles fixed here, one job was a Catalytic converter replacement on an 07 ranger which was done in less than 30 minutes ,welds look great and passed inspection . Today I had to take my 03 Altima in for a muffler hanger that rusted off. Again impeccable service.

If you need exhaust work or custom work done, this is the place to go! This the second time i come…read moreto these guys I was very satisfied with the first job they did years ago so.. I Went in to inquire about getting a flow master for my truck, the manager was very knowledgeable about what sound I really wanted, the price was very confortable they then started working on the truck and where done way before the expected time, and it looks amazing!! Definitely won't go anywhere else for exhaust work