Great staff with friendly service and very little wait time. This location doesn't seem to get too…read morebusy, so you get in and out really quick. I brought a battery in for recycling and was given a $10 store credit. They didn't have to tell me or do that because I was only recycling, not purchasing, so thanks for doing that. Minus one star for many items being overpriced compared to Walmart. (Oil, washer fluid, cleaning products, etc).

I had to get new wipers and I haven't been to this location before. Workers were extremely helpful…read moreand knowledgeable. They give a military discount. And they also installed them for free. I would definitely go back for my auto part needs.

Might as well just buy a Toyota from Rahal and have it serviced here…read more The people are friendly, there's good coffee, there's a comfy waiting area, prices are competitive with other service providers, y'all get a free wash, and you can poke around checking out new Toyotas. I keep thinking about retirement and coming here to work ...

Inspection due headed to Rahal. Truck slowed down more and more. Towed by AAA to Rahal. Belt for…read morealtimeter was shredded. Had parts necessary to fix my 2000 Tacoma truck. Yea. Thanks again

Best snow tire prices in town. I smugly thought I could get a much better price at a discount club…read moreor a tire specialty shop. After getting prices, if found Diamond saved me $100, plus changed my filters, changed my oil and inspected my Prius v. I feel 100% confident for my holiday travel out West. Plus they will schedule you a loaner or drop off and deliver you locally so I got my Christmas shopping done as well!

Took my 2007 4Runner in for a coolant leak. They charged $175 just to diagnose the leak, which was…read morethe upper hose, (which was a new Toyota part). They explained that the wrong non-Toyota clamps had been used and were overtightened (My oversight). They needed to keep my car overnight (huge inconvienence) because they didn't have a hose in stock (Really?) They then installed a new hose for $133 and performed a coolant flush for $179. There was an unexplained coolant conditioner fee of $39. Then after paying $475, I went out to check the car and they had installed the new hose with the non-Toyota universal clamps! Apparently, the service writer didn't know that clamps had to be ordered separately. I am beyond frustrated with lack of communication between the service writer and the techs and for the excessive costs for minor service. All would have been OK if they had done the repair correctly, now I have to bring it back another time, or take it somewhere else to be fixed correctly. Bottom line, if you're not in warranty, find another place to take your car.

Elvin Hess has been servicing this community since 1967 and provides excellent service at…read morereasonable prices. Knowledgeable and friendly staff, open on Saturday and carries quality tires and has complete automotive service. Appointments are highly recommended because it is a busy service center. I have found a new home for tires and auto service!! Goodbye chain stores!!!

Hess Garage had gotten my car in the second I was having issues and repaired the problem within two…read morehours. Very pleased.

I just went in to talk about my chances of purchases a car,because I hadn't had car payments in…read moreyears and the thought of this was scary for me.I sat down with Cal Jurman of Keller.He instantly made me feel comfortable because he was so likable and honest with me. I told him what I wanted and what my price range was and within minutes he was back with pictures of cars for me to choose from! This was the easiest car purchase I had ever made. The folks,Cal(the sweetest guy ever)Brett(my loan officer)very nice young man,and every door opener on that very windy day,bless your hearts!!! Thank you all so very much Keller Bros Marge

Found a truck on autotrader, keller bros dodge in Lititz. I call ahead of time to say I'm coming…read morefor a certain truck and they say ok we'll have it ready. I get there and they have no idea where the truck is. After 4 hours and trying to flip me to another truck (no, I drove 2 hours for a specific truck) they finally figure out that the truck they advertised for sale on autotrader is the same one they loaned out to someone that had their truck in for service. They said it would be back that day. Nope. Then 2 days. Nope. Then on the 4th day they drove it to me and I find out that it has 3k miles more on it than was advertised. All the pics and paperwork said 23k, when I drive it there are 26k on it. I complained and got a free oil change. Then a few weeks later I get a call from the dealer saying the bank red flagged my paperwork and the loan isn't funded. Someone at the dealer fat fingered my ssn so it didn't match paperwork. So they ask me to email my ssn to them. Not a chance. Who asks to send ssn through unsecure email?!? I call the bank and settle it myself. Then I get notices from PA DMV that they don't have my previous cars plate, the one I traded in to Keller. So that issue is ongoing, don't know where the plate is yet. It's a shame because the salesman was a good kid, he tried. He hadn't been trained well on vehicle specifics or just didn't do his homework, because he didn't know a lot about the truck or even the dreaded "hemi tick" associated with rams, but he was nice to deal with. The incompetence at this place is astounding. Go somewhere else.

This reminds me of the garage my dad used to use when I was a kid - they just don't make 'em like…read morethis any more. Honest - Fair - Fast! These people are thorough and a pleasure to deal with. I have used them now for 3 years for our 4 vehicles and couldn't be happier.

I live up the street from this mechanic. They have bailed me out several times. They are…read moreresponsive, nice and super trustworthy. On a few occasions (because of my own stupidity) they fixed easy things without charging me. They are awesome! Don't hesitate to take your car to them!

Awesome, courteous, and prompt service from honest professionals at fair prices. Well done!read more

My most trusted mechanic shop near me, they never hesitate to exceed my expectations every time I…read morecome. I won't take my vehicles anywhere else whether it's inspection, repairs, you name it. Great group of people and super knowledgeable.

Once again Sherman's Automative does a great job quickly. I inadvertently punctured my rear tire…read moreand Sherman's got me in and quickly mended the tire. I feel much safer driving my car. Sherman's services both my 20 year old van and my new car and has done a great job with both vehicles.

Wow I stopped at Sherman's due to advice of a knowledgeable neighbor. Had a slow leak in tire. They…read morepromptly repaired and had me on my way. Treated my car and I like family. Love local independent businesses. Highly recommend.