Bought a 2018 Ford Escape with about 30K miles, with a 72 month Advantage Care Warranty…read more The first salesman dropped the ball somewhat i.e. didn't give me the parental key (only a secondary key that locks out some of the controls, didn't run my card properly for the down-payment) then went on vacation right after he sold me the car however the other salesperson took good care of me and got things situated. I did have to go to Romano Ford to get the key after the first 2 places they sent me couldn't do it, but TecForce covered the bill. The Warranty has a $100 deductible however they waive the deductible if you have the repair done there; but what they don't tell you is it can take 3 weeks to get an appointment, however if you can drop the car off they can probably get to it that day; About 6 months later the A/C stopped working on the hottest day of the summer; so I dropped the car off early in the morning, they diagnosed the issue in the afternoon (leaky compressor) and got the part / fixed it the next day. The repair would have cost over $1,100 but Advantage Care covered it. The repair manager seemed completely competent to me, there wasn't a question he couldn't answer and the repair went well. Will probably buy another car there.

A family member of mine had a car towed here because after getting the oil changed here, it sat in…read morethe garage for a while and leaked oil all over the floor! And since it sat for a while, we also asked them to check the battery and maybe jump-start it. These guys came back claiming that we needed a new battery AND a new starter! We decided to get a second opinion, because the starter was actually fairly new. So, we had AAA come out. But before towing it, the AAA guy tried jump-starting it first. It was almost comical the way it started right up. ... with a supposed bad starter!!! Needless to say, we brought it somewhere else who fixed the leaky oil and replaced the battery. We will never do business here again, nor will we ever recommend them, because they evidently thought they could make an easy buck doing unnecessary work for someone they assumed wouldn't know any better. They probably didn't even look at the car and charged us $80+ for a "diagnostic". Ugh... This place is incompetent, sexist, ageist, dishonest, and unethical.

Kens body shop fixed my truck and did a great job. Josh at the shop helped bigtime on making sure…read moreinsurance payed for it all. I had a little ptoblem at the end and they went the extra mile to make it right. I recommend this place.

My insurance company directed me towards Ken's after an accident, and I'm glad I followed their…read moresuggestion! They took me the day after the accident, and I had my car back almost a week earlier than predicted. Along the way, they kept me apprised of each update, from parts arrival to paint and detailing completion. When I picked the car back up, it looked like a brand new vehicle - not only was the damage fully repaired, but the car had been cleaned and detailed inside and out. I don't want to *have* to go back to a body shop, but if I ever do, Ken's is at the top of my list.

I took my Chevy Equinox in for service after the change oil light lit up on the instrument cluster…read more T the Service Manager asked a few questions and afterward came out to the car and said that since I just changed my own oil the on-board computer just needed to be cleared. This is the second time Terry has provided excellent customer service to my family's fleet of trucks & SUVs. This is how every dealership/service company should be run. I highly recommend them for their outstanding commitment to their clients.

Although the purchase of my truck was once of the worst experiences I've had, I love the new…read morerunning boards I had installed. My salesperson said it would take 45 minutes it actually took twice that long but thats probably a bad estimate of time for my salesperson, the one I complained about in my last review that doesn't call you back for nothing, not when he says he will and certainly not after leaving multiple voicemails to get a call back

Sheila, Jim, Kevin, Chris and the gang are all terrific people. I had initially gone to Chrysler…read morebecause the local oil change place that shall remain nameless, did a very bad job attempting to rotate the tires. That led to them breaking a lug nut. When I brought the car to Jim he was able to quickly diagnose the problem, fix it, and give me the receipt to go back to the chain to have them reimburse me. Since then, I have been bringing my vehicle there for oil changes, and beyond. They always treat me with kindness, professionalism and respect. Something you can't find anymore. Pricing is very fair and they tend to go above and beyond.

Jim Chrysler and Sheila (at the desk) took care of me when my car needed to be towed and looked at…read morefor what could have been a transmission issue. It turned out that it was a much smaller issue, luckily, but once they got my car in the shop, the service was quick and they were able to overnight a very important part in order for me to get my car back! They were helpful, and explained each step and item that they looked at and fixed. I appreciated the clear communication. Jim seems to be an honest shop owner and I will come here again. Thanks!

Speaking from the standpoint of an Enduro bike owner who had his 78 Yamaha DT125 inspected this…read morepast spring at Preferred, I would like to highly reccomend to any Dirt Bike owner that he (or she) do business with Preferred Powersports. They know threir "stuff" and it's always done professionally!

I made an appointment a month in advance for three recalls, they had my vehicle for over two weeks…read morebecause they didn't have all the parts, I also had an oil change and an inspection, they charged me an hourly rate of $160 an hour and said it took them an hour and 23 minutes to do an oil change and inspection, my bill totaled $299.34, I reached out to the owner, Shawn, thinking it was a mistake, he was a complete jerk who got very upset and told me that he was the cheapest around and this is in fact the best price! He is very wrong. Please do your homework check around. There are many many places much cheaper. I would never ever recommend taking your vehicle to this place.!!!

After getting a $1,400 quote from the stealership for my vehicle's required 60K fluid replacement…read moremaintenance, I decided to call some local service shops for alternatives. I chose to go with Murphy's and there was a slight issue with getting my transfer case oil changed, but in the end I was glad that the mechanic did not put in the wrong fluid, and instead waited until the OEM-specified fluid was available the following week. I was very grateful that the wrong fluid was not used, despite the delay. However, when we returned we waited with the vehicle for the transfer case to be done which took ~45 minutes, just as promised. In the end, I saved ~$500 and now have confidence in another local shop that will do things correctly, even if it isn't convenient.

Great place! Took my truck there with a starter I had bought and they didn't hassle me about other…read morefees or diagnosis. They simply replaced the starter for less than $80. Very quick service and very courteous.

They treated my family with a lot of disrespect. When you try to ask questions, they do not answer…read morein anything but a very vague way, and they are also very overpriced with their prices.

Very poor customer service and prices are double than other shops. Treated my 18 year old son, who…read moreones the car, and my wife as if they had no business asking questions about service done or billing. If i had gone to pick up the car and received this kind of attitude, there would have been real problems. I don't see how business like this stay in business. Use at your own risk.​

Down to earth, honest-to-goodness guy. I wouldnt trust my car to anyone else. I run to Ken, the…read moreowner, everytime I have issues with my car and he is always so patient to answer all my questions. There had been countless times he checked the error codes on my car using his OBD2 equipment and he never groaned nor appear annoyed over my constant requests for diagnostics. Such a godsend to the community! God bless him.

Bracy gave a quick useful diagnostic when my car was leaking transmission fluid.. And recommended…read morenearby mechanics because his shop was too busy that day. Friendly, knowledgeable guy!