Stopped in the other day to get a few things. Staff was very knowledgeable and friendly, looked up parts that I needed, not only for car, but for motorcycle as well. Was an Advanced customer, but after my experience yesterday, I'm switching to O'Reilly. read more

I just wanted to give Kenny a shout out for being so nice and helpful! Not only did he help me find the correct oil for my car, he offered to help me out and pour it in for me. I really appreciated his act of kindness, as I know very little about cars and I had my two young kids with me. read more

Dropped in shortly to speak to Nick, the manager about some community outreach... I thought his staff and himself had great customer service! read more

I've had to come here on two occasions when Wal-Mart didn't have the item I wanted in stock. Each time, Advance had the items but for twice as much as Wal-Mart wanted. How can a place get away with charging double what the competitor across the parking lot charges? I suppose there is a premium for having most stuff in-stock, but charging 2X as much? The staff during each visit has been drone-like. Not rude, but not nice either. Not so much as a hello or acknowledgment of my presence. Even though I greet the cashier, they just take my item, ring it up, and give me my receipt. No "Thanks for shopping at Advance" or "Thank you" or "Have a nice day." It almost seems like it is a hassle for them to ring up my purchase. Not at all welcoming. I don't expect the royal treatment (it is an auto parts store after all), but I at least expect the staff to have some courtesy and appreciate that I bothered to come into their store. To conclude my review, I'll recount what happened after my first visit to this store. I got back in my car and was belting myself in. Meanwhile an able-bodied customer was parked in the handicapped spot next to me. One of the employees from the store was helping the guy load a box into his car. The employee bashed the box up against the side of my car! The guy didn't even look at me or apologize. He had no idea he messed up. Fortunately, there was no dent or scrape on my car. In summary, the depth of the store's stock is outweighed by its high prices and spartan customer service. I won't be going back. read more

I had purchased a pair on Bosch wiper blades on July 2, 2015. My drivers side wiper blade has been squeaking so I took my car to my mechanic and he said it's the blades and to take them back and get cheaper ones. So today I went to the store with my receipt and explained what was going on to the cashier and the 'manager'. Then the cashier had to get the store manager not sure of his name. I told him what was going on and he said, "the Bosch icon are our best blades let me look at them is the car here?" So he went outside with me ripped the drivers side blade off and said that my wiper fluid was causing them to rot, and having my car outside was also ruining them...honestly I feel like he came up with this excuse just because I'm a girl..so he refused to give me cheaper blades but instead gave me the exact same ones that I didn't want. He kept repeating, "I can only do this just one time, the wiper fluid is rotting them and your car sitting outside is ruining them." He wasn't apologetic about it or suggesting a different pair of blades it honestly felt like I was a burden being there. After I got the same Bosch icon blades that I didn't want I called my mechanic to tell him what happened. He said he's never heard anything like that, he said to just try the blades and if they continue to squeak then he will find me cheaper ones. After this awful experience with the so called store manager I never want to go back. I will recommend auto zone to any of my friends who need to get parts. This location is not worth your time or money. Go to auto zone. :) read more

With all the auto parts places in the area you'd think they would try a little. I felt like I was in the movie Clerks! The man at the register was less than helpful and actually walked away from me without saying a word....then continued a conversation with his co-worker. I left and went around the corner to Pep Boys in the same parking lot and they were beyond helpful and fixed my problem in less than 5 minutes....go there! Or if you need auto parts drive down the road to AutoZone or Napa. I've had good luck there too. read more

Terrible customer service, very rude and not interested. The cashier was texting on his phone after I asked about a product. Shop somewhere else! read more

The guy was super helpful. Went in looking for a headlight and was out in like two minutes.

Hit or miss... take your chances. We've used Advanced Auto in the past, and they are usually pretty good with helping my husband diagnose any of our automative issues. This last time, however, they really missed the mark. My husband took our car their to get a diagnostic code related to the ABS and TC lights coming on. The attendent helping him said their diagnostics wouldn't pick up any codes regarding the ABS and it was along drawn out process to repair. We then took our car to a local mechanic and had the car repaired. You can imagine our surprise when the part that was replaced was the same part that my husband had replaced on a different wheel several months ago. At that time, he took the car to AA and they were able to get a diagnostic code from the car and tell him it was a speed sensor that needed to be replaced. Having my husband replace the part cost $58. Having the local mechanic replace the part was $247. Since the car was not driving properly and my husband was out of town, I had no choice but to have the car repaired. I don't know if it is a training issue with that store or a bad call by the AA attendent, since we had good service in the past, but I now know not to trust the first opinion I get from their employees. read more

Terrible customer service, was made to wait 20 minutes to be waited on,was then given the wrong parts....Cashier could have cared less, Don't like having my time wasted, will go elsewhere for my parts.... read more

We were just in to get oil and filters for two of our cars....one of which is brand new and this was the first oil change....Trish helped us and she was SO helpful.....Without hesitation, she logged into her computer and got all the part numbers for both cars...She even looked for sale prices when she could....yes, it's a little more expensive when the items aren't on sale however TRISH'S SERVICE made it worthwhile...We'll definitely go back!! read more

I came into the store and had to go to one of the employees to help me, they were too busy talking between each other to help me. Nick finally assisted me, i think that the the door handle walking in had more knowledge of auto parts than him. I asked a question, he didn't know, i asked him if he could look it up on the computer, he said no, he finally looked at the product i was asking about and read it, like I was too stupid to do it myself. He then said that I needed to go to a dealership because he had know idea at all what to do. How about asking someone else who works there? How about I never shop there again? Idiot read more