Today, my car wouldn't start when I was leaving work for lunch. I called Autozone in Jefferson, OH,…read moreto order a new battery. Robert, the store manager, took my order over the phone and offered to make a special trip to deliver the battery. He was at my office within 15 minutes. Typically, Autozone only delivers to commercial accounts. I cannot thank Robert and his team enough. I truly appreciate their excellent customer service and for making my situation an easy fix. Thank you! Jamee

The woman at the counter was very rude and rolled her eyes when I asked her if I could return the…read morebrakes I just got. She treated me as if I was slow and was complaining about helping me under her breath to her coworker, I'd rather have my brakes give out than see her again

So here's a funny story. Someone recommended this repair shop when I was seeking a repair for my…read morehybrid. I left many messages to different repair places, only two called me back. This shop was one. The owner apologized he could not do the kind of repair I needed but wanted to get back with me so I could continue my search. This kind of courtesy, even when he couldn't help me- is so appreciated. I am certain this is why they were recommended. A little plug for this shop for showing something appreciated even when they couldn't help. Thank you! I hope this sends some new customers in your direction.

He is hands down the best mechanic in Geneva. If you need car work done, go here. Does not over…read morecharge or recommend unnecessary services. 10 outta 10!

Had 4 new tires mounted on 4 new rims , which were installed incorrectly according to manufactures…read moremarkings. I called and was told by a technician with 20 years experience those marks don't matter your tires are balanced. Yes they are with weights put on the outside of brand new rims. If tires were mounted correctly there may have been no need for wheel weights. There was no consistency on the install and even one of the tires was installed backwards. Its just sad when people cant own up to their mistakes and would rather lie to you. LUCKY IT WAS ONLY TIRES I guess.

Sunday morning and discovered a flat tire -Glotzbecker's was open and they fixed it in under 15…read moreminutes-$16! We're back on the road!

We're new to the area and my husband and Cragon was recommended by our neighbors. We have both…read moretaken our cars there for oil changes. I recently got a flat tire and had to have my car towed there. They communicated well, offered a replacement tire of the same value, but I wanted the more expensive but safer run flat, which they got. I'm not sitting on the side of the road again! It came with a warranty. They did a nice job. I will be back!

Sadly, when on a trip with a friend to House of Blues- I was a victim of a "smash and grab." They…read moretook out a back drivers side window. It cast a bit of a pall on an otherwise awesome show. I remembered several people chiming in how great Cragon Automotive is, and they were very kind to me on the phone when I reached out for another automotive issue prior. So I got Kevin on the line as he was returning from a trip to get some parts. Listening, he expressed empathy and asked me to drive over there and he would at least get the window taped up. The challenge was- I have a Hybrid vehicle, and that special battery is located right underneath the back seat. In other words- any rain will kill my car getting into that battery- or at worst provide a rather "electrifying" experience- and not of the good kind... BUT- leave it to Kevin here, and his "three wise men" to not only secure the car with heavy plastic over cardboard, sealing it tight- but he kindly vacuumed out the back seat that was still covered with glass. He is going to get back with me once he is able to get a quote for parts to replace the window. Over and above! I also noticed they had an excellent price on Cooper Tires- so I'm saving up for those after this phase is through. Excellent service to a slightly traumatized female (me) and friendly guys all around, who took care of me even though they were clearly very busy. I know why they are busy too- honest, kind and thorough. I watched them greeting customers who were picking up as I was waiting, many friendly conversations were had. It shows you a lot about a business. So if you want an honest, fast, ethical resolution to a car problem- please give them a call. I think you'll stop right here as you'll be well taken care of. Thanks Kevin and staff!

Went in to get my Jeep lifted and walked out with a confident off-road addiction. Brian's…read morerecommendations to get the best value for my budget went further than I had imagined. What began with a lift turned into 35" tires on new rims, with HD steering. He still answers the phone when I call and start off sentences with, "I think I want to..." Bam - he already has a game plan!

Very disappointed in Allextremes. Went on the recommendation of a friend to install Bed Rug and…read moreStep Bars on a 2021 Ram 1500 truck I had for less than a week. Did a nice job but when I returned home with the truck I discovered a razor knife cut in drivers seat. Contacted the owner immediately. Claimed he would take care of it. I got the run around for a year about Co-vid slowing down shipping the replacement. Finally went to dealer he claimed he ordered the cover from and was told it was never ordered.

So a car driving in front of me on the road suddenly lost a giant chunk of his bumper. Initially I…read morethought it was going to hit my windshield- it landed in the road in front of my poor little car. Because of oncoming traffic, I could not swerve, or because of the car behind me- stop safely. I hit it and heard the crunching tearing sound. Mercifully, the car behind me stopped. I had to back out to get this giant chunk out of the bottom of my car. In the moment I should've pulled over, but I asked Siri for the closest repair shop. This was Steve and Jerry's. At this point I prayed for help. I was petrified. I spoke to a sweet woman who said she was going to go chat with her son in law. My car died a minute from their shop. He chatted with me briefly and said he would be right over. He walked over in the rain. As he looked- his expression was grim. It seems this chunk tore the radiator and compressor, and he wasn't sure about the engine. The cars check engine light was on. My tow driver towed it over. He had a longer look and came in to chat with me. This was pretty massive. He felt it needed to go to the dealer, and told me to file an insurance claim. I started the process in the waiting area and soon I had a plan in place. Not only did the technician offer to drive me back to my home (I had a friend coming), but his mom in law kept the store open until my friend arrived, keeping me warm instead of standing out in the cold. I did request to pay for the detailed assessment, and I did so. Can you say over and above? I don't know many places that would do this. Even though the damage was beyond their means (because it was pretty catastrophic needing a dealer's help), they still made sure I wasn't left literally out in the cold. I can just imagine how their regular customers are treated, I was new to them! The office Goddess informed me they'd been around for 54 years. I can certainly see why. Her husband took great pride in his service (he's been departed a decade or so) and the business remains in their family. What great, kind people I ran into today. I would recommend this business wholeheartedly. On a cold, rainy, horribly gone wrong and not so funny April Fool's Day- I met a couple angels that gave me hope. Thank you both of you for your help, and especially your kindness. I am deeply grateful.

Poor quality of service. Took my vehicle in (after waiting 2 weeks for an appointment) and paid…read morefor a squeak to be greased and a muffler fix. After paying for the grease and being referred elsewhere for the muffler, the sound returned the same day... a refund was not granted and I was told I knew that new parts would be a better option, after the fact. Sandy was especially rude, the day of service and when I called back

I highly recommend West Penn Collision. Their customer service and their work is unmatchable. They…read moreare friendly, honest, and very knowledgeable. My car was returned to me looking completely brand new inside and out. The added service of the detail was such a pleasant surprise. It's cleaner and shinier than when I first bought it. I can't say enough about them. All of my body repair work in the future will go to them and I will recommend them to anyone who asks.

Really happy with the services provided by West Penn after I hit a deer. They worked in a very…read morequick matter to get the parts ordered and work done to get the car back to me as soon as possible. To my surprise, when I went to pick it up the inside had even been detailed. Although I hope to not hit another deer, I know where I will take my business to. Overall, they went above and beyond what was expected!

I tell you what. Those good ol boys at S & W are real people. Great mechanics with social skills…read more Great time.