Advance-Westminster 73rd & Sheridan. Longtime customer-Everytime I enter this location, I always receive professional, welcoming help, ESPECIALLY from Dale & Dale. They offer to help replace wiper blades, offer to open my key fob to replace a battery, and always offer help/research with any/all issues I enter their store with. These gentlemen are kind, professional, and very knowledgeable. They deserve a raise for always going above and beyond, but because they make me feel comfortable returning to this store, I am comfortable sending my children there, my family/friends. Thank you, Dale & Dale! read more

I went to this location to get a new rear window windshield wiper blade since I'd had my old one for years. The part itself was cheap - about $15. I was excited because they said they'd put it on my car for me for free (part of a service they offer). It took the guy a bit before he had to call someone else in the store to help. They told me the arm was broken and I would have to get a new arm and go to another store location on Sheridan. When I asked how it broke, they said it was likely normal wear and tear but one of the teeth of the arm had broken off and I remember seeing a piece of plastic on my car rear bumper. I can't say for sure if anything was accidentally broken there but would've appreciated them taking ownership if this was the case as I had to go to a new location and pay $50 for a new arm. read more

This is for the Advance Auto on 53rd and Wadsworth and my visit was on Wednesday the 15th of November. There were two young guys in the store and I had my battery tested. The guy said I needed a new one. I left my wife to to deal with the purchase as I just had surgery on my foot and couldn't stand on it, yet i went out and disconnected the battery to make things go smoother for the store employee to do the exchange. Out walks my wife, lugging a battery to our vehicle. I got real hot at that. I've been a loyal customer of this store through 2 major upgrades on a Jeep and a 70 GMC and the guys were always great. Not only did these two guys watch my wife lug out an heavy battery they didn't even offer a cart to wheel it out. This is on Advance Auto website: " BATTERY INSTALLATION Get free battery installation when you purchase a new battery from us. Available for most vehicles." We paid over $230.00 for the battery. One of the guys, he had long tangled red hair walked by and I asked him why he let my wife hand carry a battery right past both guys in the store and not offer to assist or to install it. He said "sorry" without concern or looking at me and wormed his way past me so he could go to his car. What kind of establishment hires worthless boys to operate an Advance Auto who refuse to be gentlemen enough to help a 62 year old woman carry out a battery? What a pathetic workforce this city is dealing with. Every single review I've done on Yelp I complained about the young "men"...it has always been about young people...Now I wonder if I really needed a battery after all.. read more

This location hires grungy and rude staff. Online ordering used to be convenient but apparently its a hassle for these guys. Deleting the Advance Auto app from my phone. Better prices for the same product on Amazon, even after Advance's "Speed Perks." read more

Purchased an alternator which failed in three weeks. Exchanged the alternator for another which failed in two days. Called the store to inquire about exchange and was told they could not exchange and that I had to purchase a new product. I requested the name of the individual I was talking to and they refused. I requested to speak to a manager and they stated they were the manager. What company on earth sells a defective product, exchanges it with a defective product, refuses to make it right and then allows "managers" to not even identify themselves?? read more

Went to this AAP a while back and have been meaning to leave a review. I'd purchased a car battery at a different AAP location and months later it was not holding a charge. As businesses and consumers alike were figuring out the logistics of social distancing and how to safely serve customers, these guys got it done! Thank you to the crew at AAP for their genuine kindness and great customer care. read more

Won't be back. Statewide masks mandate is in effect. There were signs stating that you had to wear a mask to enter. I went in with my elderly, high risk father, both of us wearing our masks. When we walked in, no one was wearing a mask. Eventually some employees put their masks on, some didn't and one employee went in the back...presumably cause he had no intention to put on a mask. Not ok. If you are high risk or feel that masks are important right now (especially since a statewide mandate is in effect) find another store to visit. We certainly will. read more

I called out for help since I purchased Diehard battery last March 2021 has warranty on it dead battery. Because I can't start with dead battery nobody's helping me pass by when I asked for help due to hernia and abdominal pain post op surgery. They claimed it's their policy refused compliance of ADA reasonable accommodations law. read more

Terrible customer service!! Nate the manager said "he didn't Diagnose my vehicle" when I asked to take one thing back out of many things purchased. He couldn't even give me an in store credit and I had my receipt. No skills and really doesn't care about the customer. He just shrugged his shoulders. I do not even want to give one star for this place. read more

Every employee I saw was mask-less. It's obvious that they have little concern for their customers.

These people are awesome, helpful and offer solid advice. This is a great auto parts store. Note: Gearwrench tools at very good prices!

I ve been meaning to write this review for a couple weeks... Five star rating all the way guys. I usually feel a little awkward when I walk into an auto parts store. I m not sure what I m doing , and I don't want to be taken advantage of . I stopped at this location because I knew I needed oil. I walked in and Jenn was "Scary" consequences for Mr. Pastyhands!! This just in... He was arrested for trying to steal the famous " Tiny Bubbles" from a local Tanning Superstore. He broke out of the cop car, ran back to the salon, and the rest, well it's rather "frightening"! More news on this pre Halloween story to come....so ready to help. She gave me advice . She has a genuine care and concern. You rock gir read more

The staff here is amazing! I had just gotten out of a movie at the nearby Landmark theater and noticed that I had a completely flat tire. Not having a spare tire and being fairly far from home, Jenn helped me out by taking a look and calling the nearby tire places to get me a new tire. She helped me get my tire inflated enough to get to auto shop. It's rare that you find a sales rep who is willing to go out of their way to help you out like she did. I know this because I used to work in sales and it's a pretty thankless job. Highly recommend this place!!!! read more

Oil price was mislabeled and I was charged twice as much as expected.

Worst customer service ever. Only two guys working on a SATURDAY. Stood in front of one slacker who was on the computer for 5 minutes. He didn't say anything. Not even a hello we will be with you in a moment or nothing. So i asked if there was someone that could help me. He got irritated and said im doing a commercial order. I thought so freaking what I'm standing here in front of you and my money is the same color as the commercial order. After another 5 minutes he finally says he can help me. I only stayed because he had the part I needed in stock. Otherwise I'd have left. Worthless employees like that are why you don't get repeat business. read more

Nothing better than getting lied to by an employee. I was in need of a spark plug wrench so I called the store to see if they had any in stock. The employee said yes there are 2 in store. Go to the store, there aren't any on the shelves, they check in back (mind you it took them 30 minutes), only for the employee to come back and say they don't have in stock. Doesn't apologize. Thanks for wasting my time. read more