This company has always been very helpful. They just do not…read moreanswer the phone when you call. You need to leave a message and they will get back to you very fast.

Reliable will not answer the phone or return calls after voice mail. Reliable refused to provide…read moresupplies covered by Medicare. Reliable erroneously billed for items. Their billing service has a lot of room for improvement. After multiple appeals to Medicare, it was determined that Reliable charged in error. Medicare advised that we were best to find a different DME provider. We have done so and now have a good customer experience elsewhere.

Just this evening, we were let down by another DME company at our rural Assisted Living south of…read moreOlathe. These guys were called late night but went above and beyond to provide value to our resident who just started hospice this evening. Brian, the driver, was very professional, compassionate, and helpful when making the delivery. Jason, in dispatch, was also professional, service-oriented, and courteous. This company used to deliver to our community often years back, but if I have anything to do with it, I will definitely pass along to their competitors that HMP DME Services are the new standard when it comes to fast and professional service!

I would put less than 1 star if I could. I spoke with your owner Debra Duncan because we service…read morethe insurance for the trucks with this company that are located in oklahoma. The way she spoke to me was unbelievably disrespectful, rude, and then she hung up on me. I called in to file a complaint- was put on hold for 20 minutes and told I would be transferred to another representative that can further assist only to have her pick the call up. Very smugly tell me there's no way to complain on her poor behavior because she is the owner, talked over me again and then hung up on me again. She is awful!!!!!!! This behavior deserves to be reported and every "owner" has someone to answer to. No one else deserves to be treated the way she treated myself and she is a horrible representation of your company.

If you have been trying to be Covid-cautious, I would urge you to stay away from this place and…read morehead directly to Kansas City Home Medical Supply at 105th and Metcalf. Upon walking into American Care Equipment, despite the sign enforcing masks on the door, at least three people were not wearing masks. One was a salesperson! Two were a couple together trying out chairs and as they left, the husband was literally blowing and spitting out of his mouth (he did not appear to have any mental issues - I observed his behavior the entire time as I guarded my mother with my body). The store was dirty with dirty masks lying around on the chairs. Crowded, no masks, no sanitizer. KC Home Med Supply was AMAZING!! Newer building, great and helpful MASKED employees. Sanitizer right when you walk in that they ask you put on before touching anything. HVAC system running loudly and very very clean. Will be purchasing from there.

Great customer service and very friendly…read more I called on my way there to see if they had any wheelchairs in stick to rent. I was lucky and they had several. They said they would have to all cleaned and ready for me when I got there. They asked if insurance was paying for it and I said I didn't know. They asked for my insurance and called them and got me preauthorized. They had me call my doctor and fax over a prescription. They also noticed it was my right leg that was broken and asked if I want a right leg elevator to rest my leg on. The only reason I don't give them 5 stars is because they called my insurance while out in an open office area were everyone could hear my ID, group #, deductible, etc. I think they should have done that in a back office where it is private and no one else could hear my information. Besides that they were fast and easy to work with.

We recently found a mechanical issue with our stair lift. We reached out to Silver Cross to address…read morethe issue as we had used Silver Cross for the purchase & installation of the unit and were very satisfied with both. Thus, we had the same expectation with the repair call. We were not disappointed! Silver Cross was quick to address our issue. When parts were required to fully repair the unit, they immediately worked to find a short term solution so that we would not be without an alternative for gaining access to the upper level of the home. The equipment was expedited & they immediately had the unit fully repaired. Super impressed with the customer satisfaction focus not only of the owner & the office personnel, but also of the mechanical technicians. On all elements, their customer satisfaction focus, professionalism, quality of equipment & service was IMPRESSIVE! We are so pleased with Silver Cross & highly recommend them!

Jason really knew his stuff. I came in with a piece of equipment that I didn't think they carried…read more But they did. He took me right to it. I was in and out in under10 minutes.

5 stars for the optometrist. Very professional and patient. Great experience. Back office staff…read moreand optical shop are terrible (2 stars at best). I've had issues with billing and had rude encounters with optician. I go elsewhere to fill my prescription but will continue seeing my doc and endure the billing dept. I have learned to request a statement soon after my appt so that I have a clear understanding of what I'm billed for and what insurance will pay. Can't trust them to get it right and follow up in timely manner.

Been going to this office for years for normal eyeglasses and contacts but as soon as I have…read moresomething that's more serious going on I feel like I was getting pushed out and just told I have this diagnosis and there's nothing you can do. Now I found out, after going to another eye Doctor who thought outside the box and didn't just say oh you have PVD he referred me to a Retina Specialist, where I got the actual diagnosis of uveitis, which could've been treated a lot sooner. I have a new eye doctor now I will not be going back to this practice.

Hi. I called this company on Thursday 2/02 and requested a repair man to look at my treadmill to…read morehelp figure out what was wrong with it. They gave me a window on 10 to noon on Monday, 2/06 to have someone come to my home and look at my treadmill and help me figure out what was wrong with it. I received a call from NJ at almost 1pm saying he had a job in the morning and was running late and would be at my house by 2pm... It is after 3pm and still no call no show. Not reliable...and don't want them in my home or working on my equipment.

Stride Fitness Solutions is a really affordable service company. Their technicians are always on…read moretime. They are great at repairing fitness equipment at the lowest cost possible.

Equipment rental....beware. If you rent something from these guys for a month and end up returning…read moreit after 3 days, they will not give you any money back. Of course they re-rent the equipment ...how nice for them. Very disappointed. We never had a chance to use the lift as my friend died.

Concrete is unforgiving. I took a tumble in the parking lot at work- a parking lot I had walked…read moreacross for decades. Found out I had a fractured fibula. When I went to the doctor he put me in a cast for 4 weeks and said I was to be non-weight bearing for the same time. Needless to say, his treatment was a game changer for me. I was panicked at my new life station. How was I going to get around campus to my job? How was I going to get into my house? Crutches just would not work for me. I am far to clumsy for crutches. My doctor told me about Criticare and so I went there looking for a knee scooter. They fixed me up in no time at all. They showed me how to use the scooter and get on my merry way. The scooter was terrific. A week after I had the scooter, I had another little spill when I had to swerve to miss someone who stepped in my way. The scooter wheel alignment was off so I took it back to Criticare for what I thought would be a quick repair. I was wrong... there was no quick work around for this issue. They were going to have to keep the scooter to fix. The problem was they did not have a replacement scooter. They were all rented out. I panicked because there was no way for me to get from Point A to Point B without this device. Criticare offered all sorts of alternatives, they looked high and low for a replacement. When they realized they did not have another scooter, they called a competitor to find a scooter for me. They reserved it in my name and gave me directions to the other store. I could not believe how kind and generous they were to me. Not many businesses would send you to a competitor. I was overwhelmed. The staff is top rate and so very caring. They do everything possible to get you comfortable and to find the right product for you. When other customers came in for service, you could tell they formed a personal relationship with the customer. They were friendly and remembered details about the customers. One of the staff members said to me, "I remember you! You were here a week ago, weren't you, Tracy?" She was spot on. Great place and wide selection of materials.