This is a shout-out to Vicki B in the Lenexa office, who was able to cut through whatever the…read moretechnology problem was that held up my supply order and get things moving to a successful conclusion. Thanks for your help. Greatly appreciated

I called a month or so ago to see if I would be able to exchange my nasal cushions at the location…read morethat were mailed to me. I was not told when I picked them up they had a 3 month exchange rule. The person told me yes! With exclamation. but they did not tell me I had a time limit on when I could do so. So then, when I called today to make sure they had them in stock so I could exchange, I was told I could no longer do this because it had been 3 months. Mind you these are BRAND NEW, UNOPENED PACKAGE OF SUPPLIES. A COMPLETE AND TOTAL WASTEFUL STEALING COMPANY WITH TERRIBLE CUSTOMER SERVICE AND COMMUNICATION IN ALL DEPARTMENTS . SPEND YOUR MONEY ELSEWHERE WITH A TRUTHFUL COMPANY

We recently found a mechanical issue with our stair lift. We reached out to Silver Cross to address…read morethe issue as we had used Silver Cross for the purchase & installation of the unit and were very satisfied with both. Thus, we had the same expectation with the repair call. We were not disappointed! Silver Cross was quick to address our issue. When parts were required to fully repair the unit, they immediately worked to find a short term solution so that we would not be without an alternative for gaining access to the upper level of the home. The equipment was expedited & they immediately had the unit fully repaired. Super impressed with the customer satisfaction focus not only of the owner & the office personnel, but also of the mechanical technicians. On all elements, their customer satisfaction focus, professionalism, quality of equipment & service was IMPRESSIVE! We are so pleased with Silver Cross & highly recommend them!

From the owner: We are a local, full service dealer of accessibility products. We specialize in new and recycled…read moreCeiling lifts, Stairlifts, Wheel Chair lifts and several types of Elevators. We provide service and maintenance on this equipment as well. Please call to visit our showroom or schedule a home visit.

Five years ago, the folks at Advacare helped me fix up my wheelchair and the experience was…read morestellar. I'm not sure what has happened since then, but my recent experience with this company left me wanting. I am willing to admit that they seem to be in the process of reorganization, upgrading their system and replacing personnel. However, this does not excuse the lack of customer service. From the beginning, I could tell things were different. They wanted me to get a "prescription" for wheelchair repairs from my doctor. (I did, even though I thought it was the dumbest thing I had heard.) When I showed up to order the parts, they did not have the list I had sent them. The technician did his own evaluation of my chair and wrote down everything by hand, but could not give me a copy. They told me it would be a week or two before they heard from the insurance company and I left without knowing when I would hear from them. Rather than phoning me, they sent me a letter telling me that my insurance company would not cover the cost of the repairs. The letter demanded payment in advance, before the parts could be ordered. By the time I could afford the payment, I had misplaced the letter. Even though I had phoned them the day before to tell them I needed the balance and that I was coming in to pay, they could not find my order or a copy of the letter. As a result, they could not tell me how much I owed. We agreed on a down-payment of $200. The next day, they called to tell me that I owed all the money up-front, but as a courtesy they would defer the rest until my chair was repaired. Two weeks later, the parts came in and I made an appointment for the next day to get the repairs. When I showed up, there was no one to greet me. Everyone seemed to be at lunch. Three people walked by and asked me who I was waiting for and each one told me he would be by soon. When he finally showed up ten minutes later, he could not recall the appointment I made the day before. He wandered off "to check." Another service guy finally came out to fix my chair. I transferred to a regular chair and he took my chair away. After several minutes, he returned to ask if I wanted the tubes ordered with the tires or the hard inserts that I currently had. I explained that I did not order inner tubes, I have never used them and there must be a mistake. He left to finish the repairs. I had been told the repairs would take less than an hour. I was there over my lunch hour. An hour and a half later, the service guy returned with my chair. I paid the balance due (which, as near as I can figure, was a number they pulled out of thin air). The final invoice did not add up, and I suspect I was overcharged because of the tubes they ordered that I did not need. I wish I could say this was the end of the tale, but when I returned to work, I realized that the service guy had not screwed in the new backing after replacing it, nor had he fastened the backing at the base with ties. Luckily, I had some screws and ties at home that worked in a pinch. It may be another 5 years before I need repairs on my wheelchair. If so, I hope I can find another medical supply company to do the work. My latest experience with Advacare Medical will also be my last.

Don't even think about showing up at 7:45 if they close at 8. 15 minutes is not enough time to fill…read morea prescription even though there are two employees giggling, laughing, and having a great time not filling prescriptions. They close "in a couple minutes" as of 7:45pm just a heads up.

From the owner: At CVS®, we're here when it counts - with caring experts, helpful guidance, and everyday health and…read morewellness essentials that make managing your well-being feel easier. We're committed to support you can trust, from convenient access and affordable care to moments when you just need someone by your side. Because where you get your medicine matters®, and we're here with care that meets you where you are.

I give Curtis Taylor of Independent Home Solutions 10 gold stars for his assistance to us…read more Hi, My name is Steve Huckins, we purchased a used stairlift for my wife and I need help installing and troubleshooting the stairlift. We purchased a used Bruno SRE-3000 and have it partially installed. We had it operational before installing it. We can't get the charger to go from Red to Yellow or green. And no local stairlift companies will help us because it's a used unit. We really need help, Thank you, Steve & Ginger Huckins Curtis, That would be great as long as you service the Troy area. I just need help, the chair worked great before I took it off the rail to install the rail. I am having the darnest time getting any sort of help. Because it's a used unit. Long story short. Then when I initially put the chair on I did a break a part but I found it on line & replaced it. It was the SRE-30035. Then I put the chair back on the rail with that assembly & the cover off, so I could see and not damage that again. We just moved here and I'm just trying to make it so my wife can access the basement. Thank you, Steve & Ginger Huckins Unfortunately we are located in the Kansas City area and that's outside of our normal service area. However, I'm guessing from what you're telling me that you may have blown the fuse when taking the motor off the rail. If so it's a 5amp mini blade fuse which is located on the carriage of the motor. This fuse can be purchased at just about any auto parts store. Hopefully this information helps you out. Curtis, YES, YES, it was the fuse. Thank you, Thank you A 1000 thank you's. Words cannot express my appreciation for your help. Steve & Ginger Huckins Curtis, $5.00 for the 6 pack of fuses. I was prepared to spend $250-$750 to figure that out. I am speechless, thank you. Steve

From the owner: We pride ourselves on providing custom fit solutions for each of our clients’ homes and lifestyles,…read moreallowing them to age in place. The team at Independent Home Solutions is passionate about providing each and every customer the care and dignity they deserve to live and age in their own home. Our team members provide a full range of services right in-house, from assessment to installation. On-site technicians are factory trained so we can ensure every installation goes quickly and smoothly.

I shop at CVS often due to their amazing coupons! I came across this location on accident from…read moremaking a wrong turn. This is by far one of the most fully stocked and well put together CVS's I've been too! Literally every thing I wanted and needed and then some was here! Normally I have to bounce around to a few locations to get everything I need. I'll definitely be back here!

After trying for a while to figure out how this CVS is doing corona testing from home through their…read more(very unhelpful) automated phone service without ever being connected to a real person, as well as their website, I finally just packed up all the kids and just drove there to see what we could find out. So here's the latest info if anyone else is looking for it! Stay safe! :)

Paid $18 for a passport photo and it's horrendous. Grainy, hyper-saturated, and low res. Passport…read moreagency would definitely reject it if I tried to use it. Asked them to do it again and it was no better, so I gave up. Waste of time and money.

They have just one assistant and one pharmacist on duty. I have an appointment for a vaccination…read moreand it looks to be awhile. Can't this company get it together?

They are extremely busy but always notifies me when my prescription is ready…read more It is very difficult to actually speak to someone so be patient to hold so leaving a message could be best.

Customer service not great. I called 10 times and no answers just direct to voice mail. When you…read moreleave message say they will call back but they never call you back. I request to speak to a clinical pharmacist they told they will back you back. Price of their medication is extremly expensive compare with other compounding pharmacist

This company is grossly incompetent. I have been trying for OVER ONE YEAR to get approval for my…read moreCPAP equipment without success. I have heard every excuse in the book and have now given up. Just plain sucks so don't use them.