Just this evening, we were let down by another DME company at our rural Assisted Living south of…read moreOlathe. These guys were called late night but went above and beyond to provide value to our resident who just started hospice this evening. Brian, the driver, was very professional, compassionate, and helpful when making the delivery. Jason, in dispatch, was also professional, service-oriented, and courteous. This company used to deliver to our community often years back, but if I have anything to do with it, I will definitely pass along to their competitors that HMP DME Services are the new standard when it comes to fast and professional service!

I would put less than 1 star if I could. I spoke with your owner Debra Duncan because we service…read morethe insurance for the trucks with this company that are located in oklahoma. The way she spoke to me was unbelievably disrespectful, rude, and then she hung up on me. I called in to file a complaint- was put on hold for 20 minutes and told I would be transferred to another representative that can further assist only to have her pick the call up. Very smugly tell me there's no way to complain on her poor behavior because she is the owner, talked over me again and then hung up on me again. She is awful!!!!!!! This behavior deserves to be reported and every "owner" has someone to answer to. No one else deserves to be treated the way she treated myself and she is a horrible representation of your company.

If you have been trying to be Covid-cautious, I would urge you to stay away from this place and…read morehead directly to Kansas City Home Medical Supply at 105th and Metcalf. Upon walking into American Care Equipment, despite the sign enforcing masks on the door, at least three people were not wearing masks. One was a salesperson! Two were a couple together trying out chairs and as they left, the husband was literally blowing and spitting out of his mouth (he did not appear to have any mental issues - I observed his behavior the entire time as I guarded my mother with my body). The store was dirty with dirty masks lying around on the chairs. Crowded, no masks, no sanitizer. KC Home Med Supply was AMAZING!! Newer building, great and helpful MASKED employees. Sanitizer right when you walk in that they ask you put on before touching anything. HVAC system running loudly and very very clean. Will be purchasing from there.

Great customer service and very friendly…read more I called on my way there to see if they had any wheelchairs in stick to rent. I was lucky and they had several. They said they would have to all cleaned and ready for me when I got there. They asked if insurance was paying for it and I said I didn't know. They asked for my insurance and called them and got me preauthorized. They had me call my doctor and fax over a prescription. They also noticed it was my right leg that was broken and asked if I want a right leg elevator to rest my leg on. The only reason I don't give them 5 stars is because they called my insurance while out in an open office area were everyone could hear my ID, group #, deductible, etc. I think they should have done that in a back office where it is private and no one else could hear my information. Besides that they were fast and easy to work with.

This review is for 6021 Troost. 1 year ago they installed a lift for the back of my van for my…read morescooter. They did excellent work showed me how to use it and I've never had a problem. Today I accidentally stripped a wire and had to call for repair customer service was very friendly cooperative, and when I when I got to their place of business, they got me in quickly fixed my problem and I was on my way in no time. Chris was great to work with and I am so glad that they are my go to for repairs such as this. They definitely earned five stars.

I've worked with this company for over 14 years and can say that they are one of the best local…read morebusiness in KC to work with. The owner Jason is extremely knowledgeable about the mobility limitations our patients have and the best way to fit them to the most appropriate piece of equipment. They are able to get pretty much any piece of equipment we need to allow our patients to age in place safely and they are easy to reach and follow up with if there are questions. It's much better than working with a national company where they just contract out services and have minimal face to face service available.

We recently found a mechanical issue with our stair lift. We reached out to Silver Cross to address…read morethe issue as we had used Silver Cross for the purchase & installation of the unit and were very satisfied with both. Thus, we had the same expectation with the repair call. We were not disappointed! Silver Cross was quick to address our issue. When parts were required to fully repair the unit, they immediately worked to find a short term solution so that we would not be without an alternative for gaining access to the upper level of the home. The equipment was expedited & they immediately had the unit fully repaired. Super impressed with the customer satisfaction focus not only of the owner & the office personnel, but also of the mechanical technicians. On all elements, their customer satisfaction focus, professionalism, quality of equipment & service was IMPRESSIVE! We are so pleased with Silver Cross & highly recommend them!

Chuck installed a chair lift for us after my son's diagnosis. He helped us ask for the correct…read moreprescription to get us a discount and had the chair installed quickly. The lift has worked perfectly. He is great about getting back with you and has been very helpful answering questions about other items we might need, wheelchairs, scooters, etc.

Best customer service ever. Chuck will work with you to make installation easy for you. My chair…read morelift was a life saver! Great quality and no service needed- a great company to do business with.

Equipment rental....beware. If you rent something from these guys for a month and end up returning…read moreit after 3 days, they will not give you any money back. Of course they re-rent the equipment ...how nice for them. Very disappointed. We never had a chance to use the lift as my friend died.

Concrete is unforgiving. I took a tumble in the parking lot at work- a parking lot I had walked…read moreacross for decades. Found out I had a fractured fibula. When I went to the doctor he put me in a cast for 4 weeks and said I was to be non-weight bearing for the same time. Needless to say, his treatment was a game changer for me. I was panicked at my new life station. How was I going to get around campus to my job? How was I going to get into my house? Crutches just would not work for me. I am far to clumsy for crutches. My doctor told me about Criticare and so I went there looking for a knee scooter. They fixed me up in no time at all. They showed me how to use the scooter and get on my merry way. The scooter was terrific. A week after I had the scooter, I had another little spill when I had to swerve to miss someone who stepped in my way. The scooter wheel alignment was off so I took it back to Criticare for what I thought would be a quick repair. I was wrong... there was no quick work around for this issue. They were going to have to keep the scooter to fix. The problem was they did not have a replacement scooter. They were all rented out. I panicked because there was no way for me to get from Point A to Point B without this device. Criticare offered all sorts of alternatives, they looked high and low for a replacement. When they realized they did not have another scooter, they called a competitor to find a scooter for me. They reserved it in my name and gave me directions to the other store. I could not believe how kind and generous they were to me. Not many businesses would send you to a competitor. I was overwhelmed. The staff is top rate and so very caring. They do everything possible to get you comfortable and to find the right product for you. When other customers came in for service, you could tell they formed a personal relationship with the customer. They were friendly and remembered details about the customers. One of the staff members said to me, "I remember you! You were here a week ago, weren't you, Tracy?" She was spot on. Great place and wide selection of materials.

The quality has been great, they've been helpful and easy to work with, and the turnaround time has…read morebeen excellent. Our experience with them so far has been very positive.

Liars!! Cheats!! The owner is a shyster. Before I switched to Midwest Compounders Pharmacy, I…read morecalled to check pricing for semaglutide. I was getting it from Reflexmd before. Pharmacy staff told me that I could get a 6 week supply for $300 for my 1.7 mg weekly dose. I had already paid for my 3rd refill when I realized they have only been giving me a 4 week supply, so basically I overpaid by $300! I might as well have stayed with Reflexmd. When I picked up my third refill they gave me a convoluted explanation that sometimes you get 4 weeks sometimes it's 6 weeks and the shelf life of 28 days in the vial. I wish I would have known that from the start!! I will be filing a complaint with the pharmacy board and any other governing body. I should have checked and I thought it looked like a small volume for each refill but I trusted them because they're a local pharmacy. Stupid. Check the amount they give you and make sure it's what they said!!

5 stars for the optometrist. Very professional and patient. Great experience. Back office staff…read moreand optical shop are terrible (2 stars at best). I've had issues with billing and had rude encounters with optician. I go elsewhere to fill my prescription but will continue seeing my doc and endure the billing dept. I have learned to request a statement soon after my appt so that I have a clear understanding of what I'm billed for and what insurance will pay. Can't trust them to get it right and follow up in timely manner.

Been going to this office for years for normal eyeglasses and contacts but as soon as I have…read moresomething that's more serious going on I feel like I was getting pushed out and just told I have this diagnosis and there's nothing you can do. Now I found out, after going to another eye Doctor who thought outside the box and didn't just say oh you have PVD he referred me to a Retina Specialist, where I got the actual diagnosis of uveitis, which could've been treated a lot sooner. I have a new eye doctor now I will not be going back to this practice.