Just this evening, we were let down by another DME company at our rural Assisted Living south of Olathe. These guys were called late night but went above and beyond to provide value to our resident who just started hospice this evening. Brian, the driver, was very professional, compassionate, and helpful when making the delivery. Jason, in dispatch, was also professional, service-oriented, and courteous. This company used to deliver to our community often years back, but if I have anything to do with it, I will definitely pass along to their competitors that HMP DME Services are the new standard when it comes to fast and professional service! read more

I would put less than 1 star if I could. I spoke with your owner Debra Duncan because we service the insurance for the trucks with this company that are located in oklahoma. The way she spoke to me was unbelievably disrespectful, rude, and then she hung up on me. I called in to file a complaint- was put on hold for 20 minutes and told I would be transferred to another representative that can further assist only to have her pick the call up. Very smugly tell me there's no way to complain on her poor behavior because she is the owner, talked over me again and then hung up on me again. She is awful!!!!!!! This behavior deserves to be reported and every "owner" has someone to answer to. No one else deserves to be treated the way she treated myself and she is a horrible representation of your company. read more

http://www.hmpdmeservices.com/ http://www.hmpdme.com/ neither of these claimed sites work we did not use them but we live in the area and see these trucks speeding , almost was hit by one on 40 hwy. Next time we will call the police and file a complaint for running us off the road. i will not use this company and suggest no one else does either. read more

Due to supply chain issues, we got stuck scrambling for a hospital bed and wheelchair. Everyone else we called billed by the month or half-month. But So patiently, Lynn helped my frantic little self figure out what kind of bed Dad needed. He was the only supplier that let us prorate by the day. So we only paid for the days we needed the bed and chair. Not weeks and weeks extra. Ryan made the delivery and was so helpful and professional! When it came time to switch out the HMP bed for the bed and chair we'd been waiting more than a month for, Marie the Magnificent worked hard with the SNF's supplier to make the transition so seamless. Dad only had to be without a bed for maybe one hour max. CUSTOMER SERVICE is alive and well at HMP! read more

This childish place will run you right back out. They spy on there employees and wait for them to make a mistake. Then actually bully people like children. And those people are the owners. They also want things done a certain way, but can not face people when doing this. They have there micro managers do it but the micro managers want to be in charge and do things behind the owners back. They also do horrible things under the table that would and probably will soon get this place cleaned out... Gone for good. read more

AWESOME people to work for. They really care about their employees and their families!! Could not imagine working for someone else..

This was my first time to need services of a medical supply facility. My wife has stage 4 ovarian cancer and has just completed a full round of chemo. The side effects have been awful and she injured her foot trying to get to the bath room. I needed a bedside commode NOW to avoid her frustration and pain of getting to the bath room. I called Amp Dme and they immediately gave me the options and I was able to go to their facility and buy one at a very reasonable price. My problem was solved immediately by a caring staff and good product for the money!! I hope others would not avoid using them because of a "few bad apples" in the barrel. I am grateful for their assistance in this Coronavirus time!! Ed T. read more

I have this company as Crossrosds Hospice use them .... They have delivered medical hardware, a bed, oxygen tank etc with no issues A few times BUT Last night I had a kid who showed up at my door after 8pm with no call to make an appointment or arrangements to come. He had bedrails he said "had to be delivered tonight" I asked him to wait as I needed to dress my mother as I was in the middle of cleaning and changing her. He did wait a few minutes before coming in then he brought these side rails for the hospital bed and announces my mother needs to be out of the bed... I said there's NO WAY as she is bed ridden and yes there was a hoyer lift but I had not been shown how to use it so I told him he would need to wait until the next day for crossroads staff. He wasn't having any part of that ... He said I needed to lift the lower part of the bed WITH MY MOTHER IN IT for him to place the brace under the mattress .... I told him if that is the case then his company needs to provide the staff to do it as my back was sore and I can't help This kid just went on ahead even though I objected at least SIX times saying I could not lift that kind of weight as I was the only care giver to my mother. Again he just said lift the mattress. He could care less about my objections at first the mattress (again with my mother laying on it) did not seem that bad but he kept saying lift it higher and I tried but told him I CANNOT do this as I yelped in pain He ignored me and I said if I was going to be forced to do this I needed to go and find a back brace I told him I had a sore back and I just hurt it helping HIM !! I left the immediate area trying to locate a brace which I did not have handy. When I returned he had attached the rails far too low on the bed meaning they needed to be more in the middle so he got under the bed and wrestled with it saying that's the best he can do with my poor mother in the bed wondering what the heck was happening (dementia) I was LIVID. I hurt MY back doing this companies job !! I called the hospice administrator to report this issue and "Steve" with this delivery company called me saying he heard I had a complaint he went on to say the delivery man "Chris".... TRIED to get ahold of me but couldn't so decided to just show up Hmmmmm here's the thing. I have a cellphone and there's this thing called voicemail so I guess this delivery kid didn't know how to use it ?? Unbelievable. Then this Steve guy keeps avoiding the issue. He said he will sure make certain his staff calls first before showing up to which I said. Again MANY times that I told the kid HE needs to bring the staff to instal things or wait for hospice to get my mother out of bed. I told him I yelled in pain during the process and told the kid Chris I needed to go find a back brace to which Steve said " what was the sequence of events, you had a back brace on" NO STEVE I did not have one available immediately. I had NO IDEA I needed one and not at any time did this company ever say sorry for making me do heavy lifting and causing injury to my back he just kept saying Chris was sure unhappy that he had a customer that wasn't happy. I said over and OVER he was missing the point. I told them over and over I could not help and now my back hurts like hell and I'm ticked off as I'm the ONLY caregiver to my mother Steve just kept deflecting saying they will call from now on Instead of wasting any more time with this jerk. I politely hung up the phone If you use this company be prepared for them to show up at your door after 8pm with no notice. To keep ringing the bell and banging on the door until you answer then expect YOU to be an employee as they didn't bring the staff OR give me ANY notice that my mother needed to be out of the bed nor did they listen when I objected over and over Unbelievable morons !! Thanks for the back injury Chris and thanks for never saying sorry Steve. Lack integrity much ?? read more