I went to KC Home Medical Supply in Overland Park for a walking boot after a foot injury. I chose…read morethis store because my wife, a physician, had heard good things about the store, and because a friend, also a physician, had a very good experience there as well, and, finally, a non-physician friend made it 3-for-3 when he reported a superb customer service event there. My own experience makes it 4-for-4. The gentleman who waited upon us was polite, knowledgeable, and excellent and working through choices and needs with me. I left wearing an excellent walking boot to stabilize and protect my foot while it heals, confident that I'd made a good choice, and knowing I'd had great customer service. While there, I noted that they had a good assortment of various home medical items, including scooters, lift chairs, and more, all seemingly, to my critical eye, of good quality. I will have no qualms about returning there should I be needing anything in the way of home medical supplies in the future.

I needed a device repaired that I bought online and not through KC Home Medical Supply. I had the…read moreworst time getting a response from the manufacturer of the product. I went into KC Home Medical Security looking for some direction to get this fixed. Steve helped troubleshoot the problem and found out that the device was under warranty. He coordinated with the company and got me a brand new device within a week! Great customer service, great communication along the way and I didn't even buy the product from them to begin with! I will be going there for all of my home medical supply needs from now on! Thanks, Steve!

Had what I needed and nice employees! I think they have all medical supplies!…read moreI purchased a boot and it was extremely comfortable!

Great customer service and very friendly…read more I called on my way there to see if they had any wheelchairs in stick to rent. I was lucky and they had several. They said they would have to all cleaned and ready for me when I got there. They asked if insurance was paying for it and I said I didn't know. They asked for my insurance and called them and got me preauthorized. They had me call my doctor and fax over a prescription. They also noticed it was my right leg that was broken and asked if I want a right leg elevator to rest my leg on. The only reason I don't give them 5 stars is because they called my insurance while out in an open office area were everyone could hear my ID, group #, deductible, etc. I think they should have done that in a back office where it is private and no one else could hear my information. Besides that they were fast and easy to work with.

If you have been trying to be Covid-cautious, I would urge you to stay away from this place and…read morehead directly to Kansas City Home Medical Supply at 105th and Metcalf. Upon walking into American Care Equipment, despite the sign enforcing masks on the door, at least three people were not wearing masks. One was a salesperson! Two were a couple together trying out chairs and as they left, the husband was literally blowing and spitting out of his mouth (he did not appear to have any mental issues - I observed his behavior the entire time as I guarded my mother with my body). The store was dirty with dirty masks lying around on the chairs. Crowded, no masks, no sanitizer. KC Home Med Supply was AMAZING!! Newer building, great and helpful MASKED employees. Sanitizer right when you walk in that they ask you put on before touching anything. HVAC system running loudly and very very clean. Will be purchasing from there.

It would have been 2 stars. My father has only been a client for a short time. The equipment has…read moremalfunctioned twice. HOWEVER, Lauren from the OP office wins the gold. Not only has she personally exchanged equipment and made specials trips to help with mask fitting, she brought my father O2 tanks in the middle of the night during a tornadic thunderstorm without fear of the weather. He would've been transported to an ER otherwise. At this point in his life, being in the peace and comfort of his home is EVERYTHING. Lauren for the W!!!

I came here after my blood clot to get thigh highs, tights and compression socks. They measure you…read morein the right places to make sure you get the right kinds. All things compression are very important and do cost a little more and they are totally worth it. I have tried the cheaper brands and they don't stay up. Blood clot is gone but I still wear them because they make my legs feel great after many steps at work.

Ken's always has been an excellent pharmacy since I've known about them years ago. Ken is always…read moreavailable at his shop, and is very professional, understanding and attentive towards my needs. His staff is also friendly, welcoming and knowledgeable. Ken has always put his customers first and both him and his staff work quickly to provide the best service at every one of my visits. I HIGHLY recommend Ken's for all prescriptions and medical product needs!

I would not want to go to any other pharmacy. The service is great. They are friendly and open to…read morediscussing any questions you may have about your meds. Thank you for the terrific service!

So the sad thing about this review is that Walgreens really isn't that great, BUT, they garner…read morethree stars because CVS across the street has just terrible customer service in their pharmacy and comparatively, they are SO much better than CVS. We had switched all of our prescriptions over to Walgreens quite some time ago because the CVS pharmacy was astoundingly bad in our experience. But sadly, my company changed insurance providers and we are now compelled to use CVS/Caremark. Last night we made a trip to the CVS pharmacy and it reminded me of all the reasons why we switched to Walgreens. So there are some positive things about the Walgreens pharmacy that CVS cannot compete with, the first of which is drive-through service. Believe me, going to a pharmacy is much more pleasant if you can take care of your transactions from the comfort of your bucket seat with some soothing tunes playing. Also, the manager at the Walgreens pharmacy was very helpful in getting me a prescription medication that CVS couldn't be bothered with (the manufacturer even sent them free drug and they lost it/discarded it) and the staff at both CVS and Walgreens claimed didn't exist (it did). Generally speaking, the staff at the Walgreens pharmacy are more pleasant and helpful than their ugly cousin across the street and it is simply a nicer experience to use Walgreens than CVS. Are they great? No. There are several frustrating things that have happened while trying to get meds from the Walgreens pharmacy, but if I had a choice (and I do not have a choice any more), I would pick this Walgreens over the CVS across the street 100% of the time.

Visiting from Colorado and my daughter has an ear infection and needed a prescription. The…read morePharmacist was so empathetic! He got it ready super fast. What a relief!

Read knowledgeable staff and they all use name brand medicine not generic. That in itself makes it…read morea great pharmacy. The location is great for it is across the street from the Major hospital in Westport. The weight is never long and the pharmacist is very knowledgeable and willing to help if needed in anyway

What a wonderful change from the incompetent mess that the former Bioscrip pharmacy has turned…read moreinto! At Albers, they quickly transferred over my prescriptions from that other place, and had them filled almost before I knew it! Very friendly and efficient- I look forward to giving them all of my pharmacy business from now on. The location may be a little hard to find, but that is the only negative. This is the type of pharmacy that you want to use when you have chronic health issues that require knowledgable pharmacy staff, as well as doctors. Update 5/2013: Albers now has a total of three locations. Also, I reiterate my praise for all of the staff, not just the Pharm.D.'s - they truly have an operation that runs as smoothly as any in town, and better than most. Extremely helpful, and I believe that they can be competitive on price if you are without insurance. Specifics on that would be inappropriate; however an inquiry can be worth your time!

I give Curtis Taylor of Independent Home Solutions 10 gold stars for his assistance to us…read more Hi, My name is Steve Huckins, we purchased a used stairlift for my wife and I need help installing and troubleshooting the stairlift. We purchased a used Bruno SRE-3000 and have it partially installed. We had it operational before installing it. We can't get the charger to go from Red to Yellow or green. And no local stairlift companies will help us because it's a used unit. We really need help, Thank you, Steve & Ginger Huckins Curtis, That would be great as long as you service the Troy area. I just need help, the chair worked great before I took it off the rail to install the rail. I am having the darnest time getting any sort of help. Because it's a used unit. Long story short. Then when I initially put the chair on I did a break a part but I found it on line & replaced it. It was the SRE-30035. Then I put the chair back on the rail with that assembly & the cover off, so I could see and not damage that again. We just moved here and I'm just trying to make it so my wife can access the basement. Thank you, Steve & Ginger Huckins Unfortunately we are located in the Kansas City area and that's outside of our normal service area. However, I'm guessing from what you're telling me that you may have blown the fuse when taking the motor off the rail. If so it's a 5amp mini blade fuse which is located on the carriage of the motor. This fuse can be purchased at just about any auto parts store. Hopefully this information helps you out. Curtis, YES, YES, it was the fuse. Thank you, Thank you A 1000 thank you's. Words cannot express my appreciation for your help. Steve & Ginger Huckins Curtis, $5.00 for the 6 pack of fuses. I was prepared to spend $250-$750 to figure that out. I am speechless, thank you. Steve

From the owner: We pride ourselves on providing custom fit solutions for each of our clients’ homes and lifestyles,…read moreallowing them to age in place. The team at Independent Home Solutions is passionate about providing each and every customer the care and dignity they deserve to live and age in their own home. Our team members provide a full range of services right in-house, from assessment to installation. On-site technicians are factory trained so we can ensure every installation goes quickly and smoothly.

I think I've been gone long enough to realize just how astonishing it is to have 24 hour pharmacy…read moreservice. We don't have it in France and I don't know anywhere in Europe that does. Is it really necessary? Couldn't we just train people to get prescriptions before midnight or after 6am? I'd love to know just how many people actually get or leave scrips between those hours. :-) But - it seems as though whenever you go you should get great and friendly service.

Absolutely wild to be told, "you can find a different pharmacy" as a solution for their staff not…read morefilling a prescription because their system didn't get the go ahead to fill. Sounds like utter nonsense - he said the system only sent the notice to me. Come on now. That is such nonsense. My CVS app said it was approved by insurance and being filled. Two hours later, they don't fill prescriptions until the afternoon and they don't make exceptions. Horrible service, awful experience. I will be looking for a different pharmacy, as the associate suggested.