Jim is one of the nicest person to work with getting prices everyone was very nice tracking down an old part great people

They sold us a wheelchair. When it came to ordering replacement parts and accessories, they have been ghosting us for a year. They do not like that Medicaid in Kansas does not reimburse them well. However the accessories and replacement parts we need would be reimbursed by medicare. We have been trying to get a response from them for a year now. Karen ignores phone calls and emails. Do not do business when them, they will abandon you without the decency to tell you they do not want to serve you. No, we did nothing wrong. read more

Have made a number of purchases from them before I found out they are not competitive in sales and service practices. Learn from my mistakes, Look elsewhere (Mobility City) before spending your hard earned money here. read more

worse experience ever they drag you along with excuses and Karen the manager is the worse of them all sbe thought it was ok to physically pushed my chair with me in it out the door they do not care about ur condition i will make sure to let everyone know the experience we had read more

Extremely difficult to deal with. I paid off a piece of equipment months ago and they just keep billing me. The bill grows each month adding new charges and late fees. The equipment order was incorrect to begin with and he tried to deliver it to the wrong address. Then got mad at me even though they had already delivered equipment to our home! Owner is very rude when my husband switched to hospice. They have billed Medicare for an item I paid for in full out-of-pocket. I have called 8 times about billing and left messages, texted 3 times and even emailed them but absolutely no response. Horrible company in an extremely stressful time of life. In addition the information they gave about Medicare coverage was incorrect. I switched to their competitors and got so much better service. I got connected to them through the nursing home. I just went with that recommendation. Wow, do I have regrets! read more

Had problems with the first people we dealt with at apria in pleasant valley then people do not know their job or what they are doing mobility first took care of everything in 2 days I will be getting my wheelchair in the next couple days instead of dealing with the other people for the last 2 weeks thank you very much read more

Mobility First - Mobility Equipment Sales & Services Near Me - Independence, Missouri

This is a quality company with exceptional customer service. Bill offered the guidance needed in a prompt, efficient service call for which he did not even charge us! We purchase a chairlift off Marketplace with the hopes it would be a great way to get items from the basement upstairs, it has now made its first delivery! THANK YOU BILL! :) I have also worked with this company prior to retirement as a Nurse Case Manger. They were always helpful and went out of their way to provide the assistance needed. Definitely recommend this company as a professional and as a general customer. read more

This is the worst business I have ever had the displeasure of doing any business with. Run, walk, take a wheelchair, but move away from Mobility One as soon as possible. They were a total loss when we tired to get them to help us with a wheel chair. Ridiculous excuses. Must have called 10 times and asked them to please help us and they always put it back on the doctors office. They couldn't even get a fax to work. read more

My husband's lift chair was starting to lean to the side and wobbly. I called Mobility First , where we bought the chair, and they came out within an hour. Duff figured out what was wrong with the chair within a minute and fixed it in about 2 minutes! We were very pleased. We reccomend this company for you`rdisabilit` read more

I have consistently gotten great service and great products from this company, They are so knowledgeable and caring - definitely the most skilled wheelchair providers in the metro. And, they service everything they sell. read more

I wish you could say -1. Horrible! Karen, yes really, Karen, the scooter Nazi harassed my elderly parents about returning my father's scooter when he was on hospice. He was approved before he was put on hospice, however, the wait was 5 months to get it! They told us Medicare doesn't pay for scooters for people on hospice. She called in a rude manner saying he isn't eligible since he is on hospice. Blue Cross Blue Shield was so helpful but the scooter Nazi won. Peace of mind is priceless, come get your scooter. They initially tried charging them a deductible they didn't owe either. We will order from Amazon. You win Karen! Elderly beware. read more

Don't go here! Salesmen do not give you the cons of each item. They just try to sell disabled people the most expensive equipment they can. No one told me my chair doesn't turn on carpet. I paid 4100.00 for my chair and they charged me 80.00 to deliver it. Almost a year later I have damaged places all over my apartment, and still can,t drive it well. I'd have been better off to buy online. I thought I would get better customer service buying from a show room, but it would have been cheaper with better customer service online. Hold on to whatever money you have. Buy online. They are only about the Benjamins here! read more

Sales personnel are knowledgeable and have a background and/or other related experience. They know the products and will give good advice, not just for a 'sale'. read more

Need to rent a wheelchair for a week for a visiting relative over the 4th of July weekend. Mobility First had a nice selection and the service was very good. Highly recommend. read more

I visited Mobility First looking for a power scooter and Carolyn did a wonderful job helping me find one to meet my needs. The store has a large selection of scooters and power chairs to choose from and the customer service is excellent. read more

This company has TERRIBLE customer service. Clearly, they do not care about their customers, who are disabled, but only about the money. They don't honor their quotes and can't be bothered to help out with any issues with equipment or with insurance. They act irritated when you call for assistance and that's IF you can get them to call you back. read more