I activated service at the house I'm renting last week, and so far the customer service has been…read morePHENOMENAL. Incredibly quick to set up and very responsive to any issues that have come up. I would highly recommend Hub City Alarm if you want great customer service and to support local businesses.

This guy was rude to my mother. She was wanting to switch providers, because she was unhappy with…read moreresponse times and quality of the equipment. Turns out the equipment was "refurbished" aka used. Then he required that she pay out every penny of her 3 year contract. I figured okay that's understandable, but then he said he would be taking back all of the equipment. So my mother paid over $140 for install, $44 per month, and a three year contract. All she ever got was poor outdated used equipment which he is taking back, and slow unreliable service. Not to mention the guy was a jerk on the phone. Terrible.

My family and I bought the ADT security system from Chris a couple of months back. We have place a…read morelot of trust in ADT to protect our family, memories and home. Chris and his other technician were awesome and very professional. They stayed late to finish the installation even while it was raining. I greatly appreciate attention to detail and how the alarm system works. They didn't make us feel dumb. I will definitely recommend Chris and ADT. THANKS AGAIN!

DT security - Lubbock did an exceptional job Helping me secure and protect my investment property…read moreIn Lubbock. They were prompt. They took the extra time in wiring everything so no wires were visible. They did a full tutorial, showing me all the benefits and features of the system, and I can speak of no higher regard about the company, DT security, Lubbock and also Chris the manager and owner A+ all around, and I would recommend them to anybody looking to get quality protection and security for their home or business through a company who truly puts the customer first

these guys are absolutely harassing people in my neighborhood. knocking on the door at 9:30 at…read morenight and NOT taking NO for an answer At my house. My friend had to tell them no over and over and over. Then they cane back a few days later and CUT HER LINE!! She had to cal the company she's currently with to run a new line, leaving her without WiFi for over a week. I don't know if the service is good or not but the sales team is vicious. spend your money elsewhere!

The guy that came out and installed my stuff is named Daniel Sanchez, he was extremely helpful and…read moreknowledgeable. Besides the fact that I'm saving money by switching to vexus in the first place, it was really cool just to get to deal with somebody like him.

I'm not even using them, I have a neighbor who is. They were parked blocking my mailbox, driveway,…read moreand my neighbors mailbox so I was going over to offer part of my driveway for them to park in and ended up getting screamed at by the "boss" of the company. Completely unprofessional especially since I was offering my space to help them park and my neighbor and I getting in trouble with usps for THEM obstructing the mailman/mailwoman from delivering our mail. I was sick and the crazy wind made me hoarse so I was just yelling a bit so they could hear me. Hey "BOSS", next time figure out what the situation is before you come out yellin. I love my neighbor, absolutely, and was trying to help yall to help her and you came outside looking like a total jerk screaming at me. It's not my fault I'm hoarse and your dudes couldn't hear me over the 65mph gusts of wind. Stay away, very unprofessional. Not impressed with how they treat ppl. They obstruct everything then tell you to call the number on the truck if you have a problem. THEN go get big "boss" to come out and scream at you like a freaking idiot. You have a loooong way to go in maturity before you could ever run a truly successful business as your customer service skills leave MUCH to be desired. Might want to take a workshop in growing your customer service skills. I've worked in customer service my whole life and what you did was truly tragic. You didn't even know what was going on and you still came out yelling and acting condescending. No apology for misunderstanding the situation nothin. I'd rate a 0 if it would let me.

The one-star reflects the dishonest management that did not stand by its word of what would be done…read morefor a specific price. The guys who came out to do the work were courteous and professional. A job was agreed upon over the phone - shame on me for not getting it in writing, because despite months of calls explaining to office staff that the job was not complete, I only heard from management when they wanted to collect in full on their bill. Look elsewhere - Lubbock is full of good, honest businesses, but this one is not that.

I've had Earl's out several times in the past, but until there's a problem you really don't know…read morefor sure who you are dealing with. We had a problem. A serious one and it only manifested 2 months after our last service call from Earl's. The problem was in the same precise area they had worked and I was certain is was a workmanship/parts issue however in a 25+ yo house there are other things that could be argued. I was very unhappy. What matters here is that no one argued. I called, described the problem, and that morning they had remediation people out and they were fixing the problem. The remediation and repairs were fully done and there have been no problems since. I received a call from the owner asking simply, "What do you think of us?" It mattered to him. I probably learned more about the company in that one unpleasant but well-responded to incident than the half dozen calls previous. These are good people who care about quality.

had an issue with my air so they sent an AC guy out. He was here less than 20 minutes. He took…read moreoff the front of my air-conditioning unit to check for how many pounds of refrigerant were in it. Told me it was low that had a leak and needed a new ac unit,which would cost me $15,000 with very minimal inspection. He told me it would cost me $300 a pound for replacement and i would need about 7 pounds and he threw out a $2100 price tag. Basically it appeared he was there just to sell me a new unit. He didn't replace what he had taken off to do the inspection. He cut the tape on my inside refrigeration unit and did not replace it and then he left. It was a very bad experience. I have used Earls in the past for plumbing with no problems, but I will not use them ever again for AC. Talked with another AC guy who said they would put stop leak in it for the leak.

AMAZING TEAM at Little Guys Movers. From my first conversation with Peyton, to the completion of my…read moremove with Michael, Johnny and Nick, I received nothing but great customer service in a very timely manner. They were able to schedule a next-day, emergent load-out for me, provided me a realistic price-estimate for my belongings, and a written confirmation of the appointment (had a 16-ft PODS container parked outside of my new apartment). Michael gave me a courtesy call 15 minutes before arrival (their arrival was right on time). I was very impressed and a bit surprised at the speed of their service. I hired three guys to carry 1200 square feet worth of heavy, wood furniture, boxes and kitchen appliances up three flights of stairs. I was in the military for 10 years and conducted many moves; I've never had a move that took less than five hours to complete. These guys did it in under four. Do I recommend Little Guys? ABSOLUTELY. Thank you to Peyton for providing me peace of mind on that Saturday when he answered the phone; and a big thank you to Michael, Johnny, and Nick for their expeditious and friendly service!

They were very disorganized on the pack-up and delivery! We are finding numerous things broken or…read moretorn! Our leather couch was brand new and the side of it is all marred. Everything was a mess. We paid right at $14,000 to move 2 hours away. Way over charged for the mess they made! I would not recommend them.

Way overcharged for the labor, material, and time on the job!!!! Can't use them ever, again!read more

misdiagnosed the problem, charged double of what the going rate is and the. tried to make me…read morecontinue to pay as they tried to figure out the problem. Called a different contractor that fixed the problem and showed me how they did repairs that didn't need done because their technicians don't know how to diagnose a problem. they didn't even perform state required tests on the repair they did.