ADT has the worse customer service! They double bill you and you will have no luck dealing with their customer service reps as they speak limited English. Spent hours on the phone and they can't help you! read more

I was an ADT customer for 28 years, but finally terminated my account after the alarm system continuously malfunctioned. ADT never credited me for the days and weeks when I had to turn off part or all of the system and instead sent me a bill for $693 for "early termination." Yup... I was a customer for nearly 30 years and they want to bill me when the equipment they sold me stopped working. read more

**please read if you're considering ADT I went on ADT's website to request a bid for home security. Defenders was the ADT Premier Authorized Dealer selected to come to our house. Once we received the quote, which was over $4,600 in equipment, I noticed ADT required a 2-year contract. I told the installer no thanks, as we only had a one-year lease on our rental. I was then told that that wouldn't be a problem, because when we move they'd come uninstall and reinstall all equipment in our new home. After calling ADT several times, and being told ADT would not honor any "special deals" being offered by one of their dealers, I emailed the CEO, Jim DeVries. A supervisor on the customer service team responded within 30 minutes saying the exact same thing - ADT will not honor false promises made by by one of their authorized representatives. I then found out ADT acquired Defenders LLC. How does ADT acquire a company and not honor or inherit all guarantees made to previous customers? To say this is unethical would be kind. Stay away from ADT and go with another company. They just stole $4,600 and left me with unusable equipment. read more

Thank you Enne for your help. You made it very easy to accomplish my request. Also, you made me feel comfortable with the security service we have. read more

BEWARE! DO NOT LET ADT INTO YOUR HOME. Once you call they set up an appointment for you. The technicians show up and start dismantling your current alarm system before you know what they are even doing. Now they do not unscrew the old panel they use a screw driver to pull it off your wall. Next they completely remove your previous alarm system and install theirs. Next comes the techs that were supposed to just give you a quote. Now that they have their system in your home, the technicians go outside and call someone. Next the technicians come back in and hit you with an outrageous price for home security, $4187.00. Now that they have their garbage in you house you feel pressured and obligated to sign up with them because now you do not have an active alarm system thanks to them. I do not know how this company is still in business with dishonest business practices like this. You have 3 days to cancel and I did. ADT told me at the end of the day that I had to sign a cancellation wavier. I had trouble opening it and once I did they wanted it signed and faxed back to them. Who has a fax machine now a days, when everyone uses Docusign or some other program. They purposely wait until the end of the day because where ever you have to go to find a fax machine will be closed. STAY AWAY FROM ADT. THEY WILL RIP YOU OFF! ESPECIALLY NEW HOME OWNERS THAT ARE NOT SURE OF WHAT THEY ARE DOING YET! read more

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I have had your services for over 20 years! Last year I called and complained about increasing costs. I was given to a cancellation specialist that gave me a lower price and said she was renewing the exact same contract for two years. I agreed but it was not the dame contract. I purchased the service from USAA insurance where I receive free battery installation. They charged me anyways, and $69 at that, and make it so difficult to contact them that I am just waiting to quit. I am warning everybody to find a more honest company! read more

i signed up for ADT because the prior owner had ADT and everything was there. Unfortunately that did not save me any money. After i got it activated at one price i got all their come on coupons offering the same thing for half what I paid. Getting help from support services was impossible. They are only available for sales. Obviously I will look elsewhere when it is time to renew. read more

Unprofessional and bordering on corrupt business practices. I didn't receive a copy of the contract via Docusign so couldn't cancel the contract within 3 business days, allowed by CA law. The install was messy and unprofessional, exposed wires, stapled to the walls, holes left wide open where outside cameras were mounted, so water can penetrate the home and potentially cause mold. The cameras didn't work and the control panel continuously had power failures. Unresponsive customer service, my calls were disconnected every time I called. I was railroaded and stonewalled at every juncture of trying to get out of this nightmare. 8 days later, I am still fighting with the company to remove the equipment. And they are trying to threaten me with terms like penalties and collections. Shameful. read more

My alarm system is finally working. It's a miracle that is not due to any of the ATD technicians that worked on the system. Each technician blames the previous technician for the defects. I miss my small security system company. read more

ADT used to be business like and together. I moved from one house where I had ADT to a new (to me) house. They had a move special. I like my sales person and the technician. ADT's billing department is, however, stupid ! They "forgot" to stop charging me for the old house service after the move and kept double billing me. Then after I straightened that out they had some idiot call me wondering why I disconnected the old service and could he help me order new service at the new house. I already had service at the new house for 3 months. What a waste of my time. read more

Terrible customer service wouldnt recommend to worst enemy. Extremely inflexible and rude representatives

Today we called ADT it is the worst security system customer service I have ever received from any business in my city they've charged on a charge card that was on authorized after January 2019 I spent over an hour and a half on the telephone speaking to the AT&T representative and they will not remove that bill after I called in January and in October 2018 to cancel this service don't use ADT read more

BEWARE THIS IS NOT ADT. They use a 3rd party that scams you into thinking they are ADT. Horrible service and no follow through. ADT you should be ashamed for such shody and unethical business practice. They charged us to set up an appointment and sent an installer when we specified that we were researching companies. Trusting that ADT had a good reputation we agreed to sign up. They never finished the job and as it got late the rep said he would come back, that did not happen. Then when we tried to cancel after 2 months of trying to get our contract honored we are told that we have a third party dealer and ADT has to try and speak with the Defenders management. When we tried they want us to buy out our contract and said they are not ADT. AT NO TIME during any of the signing up process were we told we were not dealing with ADT. We are waiting to see how ADT handles this and supposed to get a call back tomorrow. Horrible business practice the 3rd party dealers are ruining the reputation that ADT spent years building up for themselves. read more

After several years of being satisfied with our ADT home security system, the alarm has begun to make a fast beeping all on its own, on and off all day long, while the alarm is not set, very irritating! We replaced the batteries, have called ADT twice while they walked us through some checks on the alarm, but finally they decided we needed a house call and they couldn't schedule for a week and a half. Service day my husband waited all day only to receive a call in the late afternoon that the service technician was running late and wouldn't make it to us, they rescheduled for two days later. Again, waited all day to receive a call in the late afternoon that they can't make it. We find that unacceptable service. ADT is probably fine if you don't experience a problem, but when you do, watch out, their service is terrible in our experience. Definitely looking into other alarm systems now. Extremely disappointed! read more

Very poor service. When i signed up for ADT, they tell you all this equipment you are getting for free, then when they install it they charge you 1600$ and make it sound like they are giving you a deal. They told me ADT has footage in case automation doesnt pick up video - thats not true. My house was robbed, it took ADT one entire week to get out to my house and fix the cameras the robbers tampered with. Only for ADT to come to my house and try to tell me that "a Ratt knawed through the camera wire." Im remodeling and have construction workers in my attic and everywhere around my house, i dont have Ratts. Basically, you pay 1600 hundred dollars for cameras that have poor quality day/nite vision and not worth the money, its a ripoff. They toggle between contracting with Defenders, but they dont tell you that. So neither company wants to take accountability when a home invasion occurs, hence, delaying the process so things to not get taken care of. Im beside myself and so disappointed! read more