Customer service is incompetent. They are a scam. Lock you into a contract that can't be cancelled even if you move then expect you to pay the full remainder or the contract out of pocket so hundreds. read more

I have an ADT Smart Home System which includes water leak detectors. I want to tie it into an automatic Z wave shut off valve so if there is a leak detected it will shut off the main water valve. ADT technology does not allow me to tie in my Z wave water leak detectors to another Z wave device. I will have to put in a separate z wave hub to use such a system. This is a surprise in that I have had this set up in two other homes with other security companies and it was a routine set up. Very disappointing. read more

We used to have ADT years ago and loved it. I should have known by the first Contact that I made with ADT that service had changed a lot. The first quote I was given, was over the phone and inaccurate so a sales manager came over to the house and gave me a quote for Wi-Fi cameras. He said I needed several wi-fi boosters for the cameras so he included it in the estimate. The first installer who came over to the house installed the cameras but he installed the boosters incorrectly. He also gave two boosters instead of all the other boosters because he said we did not need all the boosters. When he left none of the cameras were working correctly so I contacted the sales manager who told me I could contact him at any time and he would be there for me through any challenges. He sent another tech over to see what the issue was. That tech told me that we could only have two boosters tops and that he still could not get the cameras to work correctly. The sales manager told me that he would get back with me in the next day but he did not so I called the main toll-free number to see what I could do for a refund and to have them get the equipment out of my house because it was not working correctly. the lady I spoke to told me that they never should have put those cameras on my house because we have a cinder block house in the cameras do not work correctly on cinder block homes. She said she would contact the company to see if I could get a refund but it was over a week and at this point the only way to get a refund would be because of faulty equipment not working in the house. Mind you the local team here knew that my equipment had not worked from day one. Long story short I have had three technicians come over to the house to try to fix the issues. I have had the equipment since December and it's mid-January now. I wasted several hours of my life dealing with this company. The sales manager quit responding to any of my texts even after he said he would be there for me no matter what. That was incredibly disappointing to me because I thought I could trust his word. he quit being there for me as soon as he noticed that I would probably get a refund on my money and he would not make that sale as my hypothesis. The district manager, Adam knew all of the issues I was having and he was supposed to call me yesterday within 20 minutes after the last technician left my house but he never called. I was tired of waiting around and talking to so many different people about this expensive equipment just sitting around not working. I ended up calling the toll free number and they had it approved for them to come out to my house this next week to take back all of their equipment. I hope I get a refund for the money that I invested up front because since day one I've had nothing but problems, wasted time, missed work and a lot of stress on hold with many different representatives. EDITED TO ADD: Yesterday, ADT came out to remove the equipment. This morning I woke up to a huge bill on my credit card that I wasn't supposed to get for the equipment. I left a voicemail with the local ADT (this one) twice and am hoping someone calls me back. I'm really sad about this situation. Very disappointed considering I gave them so many chances to fix the issues. EDITED TO ADD: The service manager returned my text this morning and said he will work with the manager to make sure my charges are refunded... Stay tuned. read more

ADT Home Security Technology - Charge on my card for removing equipment that fell under warranty. Still trying to correct this after it was misappropriately charged. - Security Systems Near Me - Sarasota, Florida

There is absolutely NO customer support and I often get told something that is incorrect. I got the system for a real important reason which was the number of break ins on my street and close to my home in the Meadows. Mainly due to the fact that I have a dog and would not want any harm to come to him. So when the sensors are not working, I need it corrected ASAP. You may ask yourself why 3 stars, it is because I got an awesome technician who explained why part of the sensor held on with tape, was not working and he not only used a very strong version but showed us how strong it was, checked all sensors and left us a piece of the tape in the event it happens again. His name is Chandler Armstrong. The first tech who came out Godfried was not bad, but could have installed better, however was very helpful in answering all questions and setting the system up on my phone. Chandler explained how I could add additional people if I had a pet sitter coming in and out. I am not happy with ADT, but the local office also straightened out a billing issue that I had spoken to my original sales person about at least 5 times. Thanks to those in that office that know what they are doing and are helpful. read more

I've had exposed camera cable since December. No one comes out to fix them. American wireless is the ADT dealer and Bart's best response to me was that his name isn't Brett. Oh here's what my table still look like and one is cut just like it was back in December. read more

Beware of the draconian 3 year contract they try everything to get you to sign. Once in, it is impossible to get out without outrageous penalty. Customer services are poor and don't be surprised to be put on hold for 30-45 min. every time you call. This is my personal experience. But you don't have to take my words for it, just check out their rating on Better Business Bureau website, one star out of five possible from over a thousand customers. read more

I had adt security in a two homes full package including cellular back up and maintenance plan. I was told once I moved they would set up new system for FREE for a being loyal customers and I would be entitled for loyal credits. I moved in at move home and called ADT sales department. The salesman spoke her manager and he could not do anything for me at all. They want me to pay for for new equipment and in and about $55-$60 for monthly monitoring which does not include maintenance plan for the wireless high tech system. Stay away from this GREEDY COMPANY AND SHOP AROUND read more