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    Leader Security Systems

    5.0 (4 reviews)
    Closed 8:00 am - 5:00 pm

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    Services - Leader Security Systems

    Security monitoring services

    Security system installation

    Security system repair

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    FlyLock

    FlyLock

    (1 review)

    Do not recommend, time wasted and run around excuses to gaslight me, attempting to make me the…read moreperson at fault. I scheduled an appointment for a commercial 8 hour, $2,000 dollar job at 8am February 19th. We scheduled it via email and phone the week prior with an office manager. The morning appointment did not show up on time. I call at 8:20am, first excuse was "your business hours says open 11:30am", EXCUSE #1 that is not even the correct time and it should not matter since we scheduled it for 8am. The call center employee said she would make attempts to figure out what is going on and would call me back to let me know. 8:45am and there is no contact made to me yet, I call again speaking with the same call center employee who says she left me a message, she either did not call me and lied to me about it or dialed the wrong number, either way I had to get back to them again. Excuse #2 I'm told there is "traffic", I pull up my traffic app while still on the phone and see no traffic issues all. At this point I made it clear, I would ask for a refund or a discount for wasting my time. Call center employee says, "I need to talk to my supervisor then that supervisor needs to talk to her supervisor then that supervisor would speak with the owner." I said I am happy to wait on hold. Well as it turns out most of the staff do not show to work or are available. So I have to wait again. 9am time hits, as a business owner I sacrificed my time, money could have been made, and cleared my schedule to allow an 8 hour install happen. The installation professional finally pulls up, calls and says "hey is the door open" I say yes. He was on the cell phone with the call center when he walks in, I'm sure they are finally communicating properly since I've escalated it to a refund or discount option which I am entitled to ask for being I've given up time and money for this as is. The install professional gets off the phone and says, " I'm sick today you're lucky I'm here" EXCUSE #3 and absolutely a terrible way to communicate. The call center top supervisor calls me and says, "well he had to drive to the office and pick up parts and there was traffic." EXCUSE #4 I say, it should have been done ahead of time, we scheduled for 8am. "We'll we can only offer a refund or you can have the job get started" i tell her I'd take a refund. Her response "we will mail a check within 30 days". I am in customer service for a living, I do not expect other businesses to be at the same standard I hold myself too however this was absolutely terrible.

    From the owner: Protect your business with FlyLock Security Solutions of Sarasota. As a premier provider of…read morecommercial security systems, we specialize in securing people, property, and assets for businesses of all sizes. We are not just locksmiths; we are total security integrators. Our team delivers end-to-end solutions, ranging from high-tech Access Control systems (card readers, cloud-based management, and key fobs) to state-of-the-art Security Cameras and video surveillance. We also specialize in Commercial Door hardware, including installation, repair, and automatic door operators to ensure ADA compliance.

    Leader Security Systems - securitysystems - Updated May 2026

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