I have gone through quite the journey with my two kittens at Adobe Animal Hospital. Dr. Killian is kind and thoughtful, she has a great energy for animals and makes you feel at ease. She listens really well and gives some suggestions. The vet techs are super kind specifically Saoirse & Nathan. I'm thankful for all they've done for me! However, the facility is unfortunately very run down. It feels outdated, uncared for, and unclean. There are metal hangers hanging from the ceiling vent in the exam rooms with dust and cobwebs in the corners. There is typically a wait time to be seen. I once waited 25 minutes past my appointment. On average I wait about 10 minutes past. And I am there a lot between my 2 kittens who both eat everything in sight. X-rays & CBC panels from my understanding are outsourced and the cost is comprable to SAGE emergency vet (which I've had to go to multiple times) and they are charging $100 for SQ fluids! I was also charged $50 as a "consult" to ask Dr. Killian ONE question when it was a vet tech appointment (which they did not specify when the appt was set) But what compelled me to write this was the service at Adobe by the front desk. I am at Adobe almost every other weekend between my two babies. My very first visit, I could hear the staff gossiping through the walls. I chalked it up to, everyone has their days & continued to go there. Then, there was a day where only one person was at the front desk and they were so overwhelmed it took me 20 minutes just to pay and leave, and they didn't know how to apply my coupon so I had to just not use it. And finally, Michele. Every time I visit and it's Michele she does not respond to my greetings she just uncomfortably stares me down. This past visit (which was my 2nd this week, so Monday 4 days prior and then Friday) Michele refused to let me use the coupon I didn't physically have even though a coupon is stapled to EVERY VISIT receipt. I could NOT find it in my car & asked if she could apply the $25 that I had just received on Monday on my receipt to this $374 visit, she told me no, proceeded to charge me, and then staple another $25 coupon onto my receipt. It honestly was so disheartening as I had spent a total of $1297 at Adobe in one week. Literally was so upsetting I will not be going back. These are our family members and I want a caring & empathetic relationship with my vet. I work with children & families and helping them out and working with them is always what's most important in my eyes. Lower your services and get rid of those $25 coupons every visit. read more

I've gone there for over 30 years. I will not be going back. The doctors my pets usually see were not there and I won't subject my animals to that vet that is there now. read more

I'm not really one to leave reviews but my dog has pretty bad kennel cough. The staff and kate requested that I come around back to do a full exam in the middle of the parking lot because he's contagious, She guessed his weight and made him uncomfortable by just touching him all over on the concrete. He was very skittish and obviously scared it looked like she was almost scared of him. She was able to give him medication but I just think it's very irresponsible of the clinic to not have a room separate for bacterial infections and instead prescribe him a medication in the parking lot lol. read more

Adobe Animal Hospital - Veterinarians Near Me - Concord, California

Dr. Kate Killian was very rude and sarcastic towards my family and I. We were informed that our pet would die at the start of the day after assessment. We later were told by a technician that "no change happened" but we could take them home and speak with the vet "maybe another day." She later came out to the lobby after we heard a rude comment from her. She rolled her eyes at our questions and kept saying "yeaaaahhh sounds tough" while looking at the wall. I genuinely hope no one has to experience such unprofessional behavior from a provider. Very rude during such a hard time. Will never return to this office and do not recommend this vet to anyone. read more

Really kind. I began talking one of my cats here about 15 years ago. We had gone to a cats only place and the treatment absurd and expensive. It wasn't working so I tried Adobe. They have me a sane treatment plan that worked. Our family has been going here ever since. They have compassion when your 28 year old cat passes and gently help with your kittens. read more

They're quick to respond to phone messages and emails, easy to schedule appointments and the staff are courteous, and professional. I really appreciate and respect how kind and patient Dr. Andrea Chernov was with Charlie on our recent visit. Charlie obviously still remembers being hospitalized because he wasn't as easy and cooperative as he used to be with vet visits that day. Dr. Chernov handled him very well with kindness, gentleness and patience. Thank you! read more

My vet Kate Killian refused to help my dog in an emergency in the middle of the day. They are my regular vet and only a block away from my house. My dog had ingested some pills and needed his stomach pumped immediately. I was told no with the excuse of low staff. The receptionist was shockingly callous and didn't even bother to talk to the vet or offer medical advice, despite being my dogs primary vet. They could have charged me their emergency care grand or two, I didn't care and just needed help. They had vets on staff doing non emergency things. I will also be filing a complaint against Kate Killian w/ the California State Medical Licensing Board. Needless to say, I and others in my family will be taking all of our animals out of their care permanently. This place is NOT reliable or deserving of your business. Attached photo of dog they were OK hurting. read more

Adobe Animal Hospital - Dog they were OK hurting - Veterinarians Near Me - Concord, California

After being All Bay, client for years called Adobe somebody actually answered the phone very polite, My high anxiety 14-year-old pitbull in today first time they actually looked at her teeth. Dog was calm the whole time along with the owner thank you very much. read more

I took my precious Shih Tzu in due to dental discomfort. Upon a thorough examination Kate informed me that he would need his remaining teeth extracted. She was very thorough in explaining his condition, and the necessity of the situation. Heather (who is excellent by the way) performed the surgery, and went over everything that was done. She is an amazing surgeon and prides herself on being thorough, as well as, educating pet parents on how to best protect and treat your pets teeth and health. All of the staff treat you with kindness and care. My experience here was great! I appreciate how well my precious Shih Tzu was cared for and treated. They pride themselves on taking great care and making sure your pet is in the best possible condition before releasing him/her to go home. They also provide excellent aftercare follow up to pet parents. I would highly recommend this practice to everyone!! Your pets are in great care here. And Heather and Kate have so many years of experience/education, and they are extremely knowledgeable. !!!!! read more

We've been bringing our dog in since 2017 and the staff has been friendly. Today we came in for our dog's annual shots with Bordetella, Flu and Annual exam. It's a bit different due to Covid Protocols - you're now allowed to enter the exam room. However the Vet takes your pet and does the examination and performs the shots in another room - not a fan of it since I like to observe and see everything, but I understand due to the pandemic. What made the visit great today is due to the new addition of Dr. Tori Brovant. She was very thorough in explaining the details of the annual check up afterwards and answered all our questions. Looking forward to working more with Dr. Brovant in the future. read more

I'm leaving a review to give extra thanks to Dr. Tori Brovont and the admin staff at Adobe. My puppy (B) has been dealing with irritation in his left eye for almost a month. The vets at another nearby animal hospital gave him an allergy shot during his first visit for the issue, and prescribed him ophthalmic ointment after his second visit last week. Over the weekend, we were noticing no improvement with our boy, so decided to go to Adobe for a second opinion. Upon meeting Dr. Brovont for the first time, I was appreciative of her calm and kind demeanor. She took her time with B and was patient with the questions I was asking. After all was said and done, she said that he had a scratched cornea which turned into an ulcer on his eye -- determined by the same test that was given at the other vet, but without the same diagnosis. It's been decided that B will now go to Adobe in the future. Our concerns were addressed, and I feel that Dr. Brovont went above and beyond to ensure me that I was walking out feeling confident that B was a road to recovery. read more

Dr. Killian is my favorite. Very loving and passionate about her job and really cares about my dog. I brought my family dog here when I was growing up and now that I have my own dog who is bow 6 years old I still make the drive all the way from Oakland to Concord to come here. This time we came for a dental cleaning and extraction of teeth. Dr. Killian knew it was Mason's (my dog) first time here staying without me so she let me stay with him I the room while they sedated him and gave meds before they took him in the back so he didn't get anxious. They always give very clear instructions of what to do before procedures and medications for afterwards. I also took Mason here when we was acting weird last December. He was very nervous and anxious in the back getting cathed, lab draws, and scans. The vet techs were very sweet and took the time to just pet Mason to make him feel comfortable so that they wouldn't have to put a muzzle on him. I have to say I've been to a lot of vets near Oakland for my husband's family dogs and I still like the staff here better. Even though some of the bet techs have changed I haven't had a bad experience yet and we have been coming here for 21 years! Thank you Dr. Killian and staff! read more

I'm going with a 3.- 3.5 star today. I adopted a rescue in March, pre-lockdown. It's my first dog so I really knew nothing. I picked this vet bc they are less than a block from home. A couple things that I accepted when I should not have. The first visit went very well. A quick check up after adoption. All was good. In time, she had a couple fox tails and some allergies that needed taken care of. The clinic didn't give me information about costs ahead of treatment. Instead, the charges were just explained at the end and they were not consistant. Exams went from $50 to $80 and it was really upsetting to have extra costs not expected on top of the sick dog! THey also mislabeld medicine twiced. The per day dosage on the Rx did not match what they had said nor the number of pills included in the Rx. 1 time, ok..I figured it out. The next time, I took the Rx back in and showed the Vet. She agreed it made no sense and wrote out the actual dosage required. Also, this dog has major allergies. I asked vet tech at first visit about using apoquel since the $100 alergy shot did nothing. They told me no. Then 3 months later, the office suggested she start taking apoquel as if it were a brand new idea. Recently, my dog awoke at 4am and vomited everything in her body. Then vomited 2 more times within 4 hours. I called the clinic and the response was "Yes, it sounds like she needs to be seen, but we are full and we are not open tomorrow." that was it. I asked what to do and they suggested I find another vet to see. OK....So I did. I have aneighbor who pointed me to his office. The new vet was able to get her in that day, thankfully. She was put on an IV drip, given some pain meds, and diognosed with pancreintitus and further ear issues. She needed medical help! It really is worrisome that Adobe would so casually state to find someone with not even a suggestion of who to use when they are backed up. I think the 3.5 stars is generous. I think that they are ok for a regular check up and inoculations, but that if you really have a worry you need to go elsewhere. There is one male tech there who is the kindest and my dog loves him and I wish i knew his name to give him a shout out. read more

I had a worse experience (NIGHTMARE) ever with Dr. Tori Brovont, OMG! My cat was found on the street by my rescue friend, she knows the cat was being dumped from her neighbor., She told me the cat might be female and been out there for 3 weeks. I decided to take Sweetie to a Walnut Creek vet (civic) they just so busy so waiting time was over hour and vet didn't do the exam because Sweetie not letting them to do the exam. Then I decided to try Adobe, with Dr. Tori Brovont to see is the cat is pregnant, or if she needs to be spayed. At that point Dr. Tori Brovont is thinking Sweetie is a female because that is what I thought Sweetie was. Dr. Brovont told me she done half ultrasound pregnancy test and charged me 313 dollars. And said Sweetie is not pregnant, but Dr. Tori Brovont recommended 2 bad teeth need to be pulled for estimate cost of $1,469.69. She scheduled the dental work on Jan 10th, but I end up canceled that surgery to think more about it, or do I need a second opinion? Finally, I say let's do it, and got the appointment for yesterday, Dr. Tori Brovont was out for her own knee surgery so another vet, Dr. Killian was the vet try to remove Sweetie's bad teeth. After one hour I dropped of Sweetie, Dr. Killian called and told me the cat is a MALE CAT (not a female cat), and he has no problem with his teeth. He does need to be neutered. I can't believe Dr. Tori dishonesty and tried to earn $1,469.69, so she lies about remove my cat's teeth. OMG.. and what about the ultrasound was done she charged me $313.43 supposedly a pregnancy test for a female cat?? but he is a BOY. Why? so she didn't do the test? Because if she did, she would have found out this cat is a male so no way he would be needed an ultrasound pregnancy test. This is not something anyone want to go through, and I hope you be careful with Dr. Tori Brovont; she seems so calm and fake! I thank Dr. Kate Killian doing the neuter for Sweetie yesterday! I think Dr. Killian is a professional vet and being honest told me the truth about my cat is a boy not a girl... I want people to know not to put their pets to missery because some greedy vet out there. read more

We have been taking our Havanese there almost four years.They have treated us very well.The staff is super nice and helpful.Our Lexi has been having issues with her stomach causing bad esophagus problems.Dr Kate Killian diagnosed the problem put her on meds along with a special diet dog food and she is doing well.We highly recommend Adobe and Dr Killian. read more

We started using Adobe Animal Hospital and we love them. the staff and all the doctors are AMAZING !! Helpful, Caring and Very Professional. Pug Rescue of Northern California brings in over 100 pugs a year into the rescue and we are very happy to have found Adobe Animal Hospital. To the Team at Adobe Animal Hospital YOU ROCK !!! read more

Adobe Animal Hospital - Adopt from the # 1 Pug Rescue in California ... - Veterinarians Near Me - Concord, California

I have been coming to Adobe Animal Hospital since my fur baby was 8 weeks old (she is now 4 years old). The location is super convenient for me. However, I noticed in the past 6 months or so that the ladies at the front desk have been unhelpful and sometimes rude (perhaps I always catch them on an off day), which makes me not want to return. On the flip side, Dr. Kate and majority of the other staff members are sweet and caring. The facility is a little outdated, but clean and has it's own private parking lot. They also provide many services such as acupuncture, dental, and surgery, but I've only been here for vaccinations and physical exams. Overall, it's an okay animal hospital to go to when it comes to wellness exams, but it is a bit pricier compared to other places in the area. read more

I just moved to the area and my dog needed a booster shot of lepto. The staff is very accommodating and super friendly! To be honest, prices are a little high BUT the friendly staff make up for it. I'm glad I chose this hospital, I will definitely be returning for other vet services. read more

Adobe Animal Hospital - My little Buddy. (: Thanks again Adobe Staff! - Veterinarians Near Me - Concord, California

This is the only vet that my dogs are actually excited to go to. I think it's the special liver treats they give them during visits. Or maybe it's the great staff? I'm just glad when I drive up to Adobe & my little wiener dogs start "harfing" (squeaky happy noises). The prices do seem a bit steep but they take such good care of our pets. That makes it worth it to me. read more

Dr. Tori is an excellent addition to this already fantastic animal hospital. The staff truly care about getting your furry family member better. I have had such an amazing experience here - thank you Adobe Hospital! read more

I tried to make appointment this morning, I understand you guys are fully book. But when I tell my dog is old, lethargic & not eating. She ask me, if I'm thinking if I want to ...we can accommodate you. And I said No. How easy for her to ask me if I'm thinking to put my dog down. Have some compassion Lady!!! You're on the wrong profession. I'm trying to make an appointment to examine my dog first. So if you love your Dog, think first before you make appointment here!!! read more

I was referred to Adobe by a friend of mine who is a breeder of Pomeranians and Poodles. She has been going here for years. I, like many of their clients migrated here after change of management at another in Vet in Concord. I stumbled through a few bad Vets. Now my pets and I have found the Vet for us. Dr. Judy Reens embodied the decency in her profession. She was easy to talk to, knowledgeable, observant and informative. Wow am I glad I found this Vet. I noticed that my dogs quickly took to Dr. Reens and her staff. Pooches don't lie about people. They were forthright with rates. Their prices are inline with other Vets in the area. (I checked ;) Good service, good value and good people. read more

Adobe hospital was there for us today even tho we were strangers to them. They assisted us in saying goodbye to our 16 year old Husky. Even tho they never knew us as clients, they handled us with care and so much love. They didn't upcharge us for services and sent us on our way with a paw print. They could have charged us for so much more than they did, but they chose not to. On our way out, they lit a candle for us and it was so, so thoughtful. Thank you to your team, your compassion meant the most to my family today. read more

Dr. Judy and Dr. Kate have been our family vets since 1985. They are both very compassionate and caring individuals and all of our dogs even the ones who generally don't like vet visits (with other vets) have always been happy going to adobe. Even when the difficult visits come with having to euthanize a pet, they are wonderful. For one of our pets, Dr. Judy came out to our vehicle and injected our 18 yr old while my husband and I held her until she fell asleep. Then we took her in and they said 'don't worry about the bill' you can deal with the next time you come in. These are NOT just vets who are in it for the money. read more

I am new to California and was recommended to Adobe Animal Hospital. I brought our Retriever mix to them today and they were great all around. He has been having skin issues and I feel that Doctor Kate Killian listened attentively and didn't rush me. She showed me the estimate before she went ahead with any treatment and let me choose what I wanted to move forward with. Looking forward to a long relationship with Adobe Animal Hospital. I also felt very safe with the way they handled social distancing, they did a great job!! read more

Buddy had a runny eye for a few days. Looked around on yelp and read. Adobe Animal Hospital is real close to home. Phoned for an appointment and a happy voice answered got us in within an hour. all the staff couldn't of been any nicer. Thank you we will be back when needed. read more

Always available very nice skilled women vets who love animals Easy to get to reliable. Price seem reasonable

I'm looking for a new good vet that makes me and my dog comfortable, figured I'd give them a try due to their good reviews. All I have to say is they don't even meet DECENT for a veterinary hospital. I'm honestly shocked at how they acted. First the guy who was the tech was so lost on how to be around my dog. My dog doesn't care for strangers and if you want to touch him or be around him you need to let him meet you. You can't just go and touch him especially grab him and try and take a temperature. Finally he barks at him because he was stuck on what to do. The next lady, also a tech, came in and I have to say she was nice. She got down on his level and gave him some treats trying to make him more comfortable, you lady should run this whole hospital and teach everyone else how a person should act around dogs. Finally we're waiting again, this woman comes in and just stands in the corner staring at my dog. He growls at her because she's not saying anything just looking at him, mind you my dog has only growled at a person 2 times in his life and it was only when a person was acting so strange and suspicious that even I catch on, which this lady was doing. She said "if he growls again we'll have to muzzle him" um excuse me??? I tell her to try and give him some treats, thinking she'll relax more because her demeanor was so weird even I was questioning her and what she was doing. She didn't introduce herself or anything so I ask, "are you the vet?" She said , "ya". I can't get over how WEIRD SHE WAS BEING. My dog and ME were so uncomfortable with her being in the room he then barked at her and she jumped and continued to stare him down. WHAT KIND OF VET IS SCARED OF DOGS?????? I didn't even proceed with the rest of the appointment. IM PAYING YOU for a SERVICE I'm asking for and that REQUIRES YOU TO MAKE MY DOG COMFORTABLE. Didn't catch anyone's names because the whole situation was just odd. Sorry to tell you but woman you are in the WRONG profession. If you don't care about your dog being forcefully held or uncomfortable then be my guest and take them here. Otherwise, dog owners that care about their dogs and their feelings DONT GO HERE. It's fucking ridiculous what I experienced here. I'm still in shock. If you're acting like this with me in the room I could only imagine what would happen if I wasn't around. HORRIBLE!!!!!!! Disappointed beyond words. -10 stars. read more

Our pets were clients of Dr's Judy and Kate for over 20 years. They had been looking for a solution for my cat's respiratory issue for over a year, finally suggesting a second opinion. I took her to Sage, it was very expensive but they found a steroid that worked. 6 months later the issue resurfaced, Sage wouldn't provide a refill without a checkup which they couldn't provide. Dr Tori did a checkup at Adobe and told me she was OK with Sage refilling the prescription. Sage changed their position, said Adobe would have to provide the refill. I passed this on to Dr Tori who said she would need to do another checkup, this time a more thorough one since her name would be on the prescription. In other words, she was fine with the steroid being prescribed if someone else took responsibility, if her name was on it she would need to do more testing. Very unprofessional, Dr Tori was only concerned with being blamed if something went wrong rather than wanting what was best for an animal's health. read more

Staff is super friendly and receptive. They have been so cautious and courteous during this whole COVID-19 pandemic, and made me feel very comfortable. My little girls surgery came out great and Adobe's communication was great throughout. They are now our go to vet. read more

Nice Vet, tactless staff...your office walls are not that thick and we can hear when you talk about your "POTENTIAL" clients. During the visit with the Vet, we could hear the staff insulting us for our first time visit as first time owners being late 15 minutes. It was an ordeal and a learning experience for a young adult to take responsibility for such and should instead be commended for efforts and follow through. Secondly, we understand upsale! No idiot buys everything, but calling someone "cheap" is just plain rude! Thanks for everything ....not looking forward to seeing your staff/greeting committee. Thanks for being discouraging, insulting, and downright rude! We understand your job, how ridiculous that you can't imagine ours as first time pet owners. read more

Dissapointing customer service from, of all people, the doctor. The staff was nice, but the doctor (taller, grey hair, don't remember her name) was condescending, and a bit of a used car salesman. Wont be back, there are to many others to choose from, in the same vicinity, to have to deal with subpar service. read more

I love this vet. I've taken my cats and a dog here for various reasons from vaccines, to euthanasia. The front office staff are so nice, thoughtful and thorough. When we put our dog to sleep due to significant decline in health at 16 yo, they were so compassionate, gentle and allowed us all the time we needed to say good bye. That week we received a hand written card from Dr. Killian expressing thoughtful condolences to our family. And in about 2 weeks we received his ashes in a beautiful engraved box. The extensive knowledge, up front approach coupled with a personal touch from the entire office separates Adobe Animal Hospital from the rest. Thank you for the peace of mind and confidence in care. read more

My fur baby loves going here. Everyone here has always been very accommodating and professional. Luckily I've only needed just the typical annual exam but I would totally believe that this place would be fully competent of dealing with any future needs that my dog might have or need. read more

Excellent service, Took my german shepard puppy in for a ear infection. The doctor who took care of my puppy was so helpful and took good care of my puppy. read more

I have been bringing both my cats/dogs here for years. The staff is friendly and the doctor is a true animal lover. They are not pricey at all either. read more

Now Adobe has been my primary vet my entire life (I'm 22) and my parents have been coming here long before me, so we've gotten to know the staff pretty well and the doctors are very familiar with my dad, especially Dr. Reins. But this morning my dog was attacked by one of the housemates and when I called to ask to bring her in the receptionist was as far from sympathetic as could be. I called at opening and she had already sounded fed up and only offered a 10:30 appt. Now I understand that this is not an emergency hospital, but I do know that normally, at least as a courtesy and to act ethically upon animal welfare, they ask for you to bring your pet in to confirm stability and if not, stabilize until we can get them to a place with better care. But no, when I asked if there was any way to bring her in sooner I was given the very blank response of "You could take her to emergency" no information on what emergency vet they recommend, what's closest to them, nothing. Unfortunately I'm unaware of the receptionists name. Usually I'm greeted with "Thank you for calling Adobe this is ______" but not this time. It's sad to have developed a good doctor-client-patient relationship and then have that severed by staff that's unsuitable for their job. read more

Disclaimer: This is for routine exams only. So far we have been fortunate and our dog hasn't had any serious health issues. Well, our dog loves going to the vet...and he particularly loves this vet. I could lie to you and tell you it's because: - Dr. Killian and her assistants are really nice - They give solid advice without pushing any unnecessary treatments or medications - They are compassionate - Their schedule works well for the working population But let's be honest, he loves going there for the liver treats that he receives before, during and after the examination. read more

Adobe is the best! I've been an Adobe customer for 14 years and I will always take my animals here. Dr.Judy Reens, Dr. Kate Killian and the Adobe staff are fantastic. They have treated my cats, at all life stages, from kitten to senior and through the final life stage. From preventative care to treating complex problems, the quality of care is amazing and just right. Judy and Kate always take the time to discuss options with me and propose the appropriate level of care. The staff is caring and sensitive, always providing me with the the information I need to make the best decision for my cats. I'm impressed with the type of care they provide on site. And when it was necessary for advanced care, Kate did not hesitate to refer my cat to the UC Davis Vet Med Hospital. read more

I have been coming to Adobe Animal Hospital for many years, every time i come in Dr. Killian is always very nice and her staff help is so good with my dog. My Dog used to hate the vet (She was scared out of her mind and would pee everywhere) At first she was a little timid, but Dr. Killian talks to her in such a sweet voice and gives her treats to make her feel comfortable and now her tail wags when we pull in to the parking lot! I have been to a few other Vets in concord years ago, and I think Adobe's prices are very fair, They might cost a little more than some other vets in the area, but i strongly feel that you get what you pay for, So if you're cheap and care more about price than the well being of your animal, then there are many other low cost crappy vets in the area, But I want the very best for my animals, so if you do also then Adobe is definitely the place to go. read more