If I could give them a 0 star, I would. The store manager, Sharon, is absolutely disrespectful, unprofessional, not knowledgeable in sales and price, demeaning, and lacks customer service.
On Friday, January 01, 2021, I went into the Adidas store at 241 Fort Evans Rd NE Suite 897, Leesburg, VA 20176. Approximately 2:00 p.m., I tried to check out a pair of red Ultra Boost shoes at the cash register. The red Ultra Boost size 7 was in a box that did not have any prices on it. Also, it was placed in the back right on top of a shelf that is labeled "additional 50% off." Every row in that back right of the store have labels of "additional 50% off." When I tried to check the shoes out at the counter, a female cash register had notified me that the shoes were $130.00 original price and 50% off is $65.00. I had brought it to her attention that the box was located in the clearance section, where it states "additional 50% off." I asked her if she was able to honor it. She then brought in a male associate, and that male associate brought in another female associate to the conversation, where they told me they usually honor it, but this time, they will not. I asked them the reason why considering that it was misplaced on the "additional 50% off" without a price label, they repeated and said we cannot honor it and that the shoes were returned. I then asked to speak with a manager instead as they are usually the decision maker.
When the manager approached the cash register, she already had an attitude with me. I started the conversation and said, "Hi there, I wanted to give you an overview of the situation. The box does not have any price labels, and it was placed in the "additional 50% off" row in the back of the store." She then responded and pulled the computer screen over, "I show here that the price is $130 and it's 50% off. The price is $65. So what's the problem?" I had let her know that if the box was placed in the "additional 50% off" row, which means it would be 50% off of $65.
She then argued, raised her voice, got an attitude with me and said, "The price is $130. The additional 50% IS $65!" I had proceeded to explain to her that if a sign of 50% off was put up, it would be $65. However, when the sign of "additional" it means the item is already at a discount and you are adding an "additional" discount to the price. She then responded rudely and said, "Well that's your definition. That's not how we do business here."
I then asked her what's Adidas's definition of "additional 50% off?" She then said, "When something is ADDITIONAL 50%, it means you take the original price and add 50%." I tried to explain to her that it was an incorrect interpretation. She then raised her voice and said, "WELL THAT'S HOW WE DO BUSINESS HERE. YOU WANT THIS OR NOT? THE ITEM IS DISCOUNTED AT $130 ALREADY."
After hearing the tension and disrespect communication from her, my brother interjected and said that the $130 is not a discounted price. It is the original price. Adding 50% off is just reducing the amount by that much. It is not an "additional" discount. She then got louder and was so disrespectful. Finally, I had asked her for the Adidas Corporate number, her first and last name, and her employee ID number. She wrote on a piece of paper her first name (Sharon) and the store number instead of the corporate number. She then raised her voice and said, "OH I'M NOT GIVING YOU MY LAST NAME OR ID NUMBER! I'M THE ONLY STORE MANAGER HERE!"
My brother then interjected and said to her that she cannot talk to me like that and that I'm the customer. She then said, "I DON'T CARE IF SHE'S THE CUSTOMER!!" My sister, brother, and I had expressed to her directly that she was rude, unprofessional, disrespectful, and should not be a store manager.
These exchanges all occurred in front of at least four of her employees and many customers in the stores. After leaving the store, we felt that she had disrespected us, unapologetic in the errors of not labeling prices and misplacing items in the "additional" off sections, belittled us in front of so many people in the store, lacked knowledge of something being marked 50% off versus additional 50% off, and lacked knowledge in original price versus discounted price. We cannot believe that this was Adidas's customer service and was beyond shocked of what we witnessed and how we were poorly treated.
To prevent similar occasions from happening to other customers, we will post reviews on IG, Twitter, FB, and other social media sites about our experience. We will no longer give ADIDAS our business after being treated so poorly by this store manager. read more