Premier Radiology is located in the multi-story medical building that sits directly beside the…read moreTarget on White Bridge. Was referred here for a test and had no issues from scheduling to check-in, completion of the test and follow up. Nurses were caring and friendly, explained everything from entry to exit. Additionally, I had to reschedule a time or two, and they were always helpful and understanding. Nice waiting room, decent amount of parking, easy to access and overall good experience.

Just had the absolute worst customer service experience of my life with the front desk person,…read moreAmber. She was condescending, rude, disrespectful to myself and my teenage daughter to the point she had an anxiety attack and cried. She doesn't belong ANYWHERE where she speaks to people. I'm very thankful she said our interaction was recorded because it was shameful behavior. Now I can hear her whispering about us with a coworker, a clear HIPAA violation. Not to mention, I also confirmed our appointment via text, phone call on Friday, and no one told me about our copay until today right before the appointment. AVOID if at all possible I'm truly floored right now.

Yesterday I had to go get a needle biopsy. Tiffany was an absolute doll! She made me feel…read morecomfortable and helped calm my nerves. She was friendly and very professional. She even called me later on in the day to check in to see how I was doing or if I had questions Dr. Walden (think I spelled his name wrong) has a great bedside manner, was respectful and explain the procedure each step of the way. Stacy was friendly, professional, and made getting my first mammogram a breeze! The ladies at the front desk were fantastic!!! If they are the face of the company then it's BEAUTIFUL!

Absolutely NO customer service with billing problems. I overpaid in January, and have been trying…read moreto get my account fixed. I've called 4 times and they refuse to transfer to a supervisor. I'm pretty sure the calls are being handled offshore. Nobody is competent!!!

They recently performed a CT Scan with Contrast on me at their Mt Juliet location. They were…read morefriendly , professional and knowledgeable. The Radiology Tech, Summer greeted me with a smile and coached me through the process in a reassuring and outstanding manner. I highly recommend this place for your Radiology needs.

I walked into Premier Radiology in Mt Juliet with an order in my hand. The young lady at the desk…read morewelcomed me and got me situated with little wait time. Then Hayley came and took me for my x-rays. Such a lovely young lady and so proficient. I certainly recommend PR in Mt. Juliet.

I've been sent here by multiple providers over the past few years for different types of imaging…read moreand would definitely go back if the need arises in the future. The location is very convenient, on the campus for Saint Thomas Rutherford. Parking can be a bit tight, but there is a valet service if you need that. Premier has always been very busy every time I've been in, but check in doesn't take long and wait times aren't that horrible. There is plenty of comfortable seating and complimentary bottled water and sodas. The techs are extremely friendly and although you know they're on a tight schedule, I've never felt like they've rushed through imaging nor felt rushed to leave when they are done. The entire facility is clean and appears well maintained. Results usually come back to my providers fairly quickly as well.

In my opinion, they have an unprofessional service, zero empathy towards patients with chronic…read moreillnesses like cancer; it's as if they're playing with someone's life. A huge disappointment.

I recently had an m r I at the white bridge road location in nashville, tennessee. I was quite…read morenervous. The lady in reception with glasses and a nose ring was quite cold.No smile, no good morning didn't ask my name nor did she tell me hers. The gentleman that registered me was warm and inviting fantastic job. Donna, the tech that did the m r was cold and dismissive. The lady that helped me with my M. RI disk to take to my doctor's visit. Was the task force friendly and caring.

Unethical Billing Practices & Negligence Premier Radiology's…read morebilling practices are aggressively disorganized, unethical, and a direct threat to patients' credit scores. In March 2026, I paid my bill in full on the day of service. Because of their internal errors, I actually overpaid, leaving them with a $131.25 credit belonging to me. Despite having an official receipt featuring the Premier Radiology logo, my account number, insurance details, and transaction timestamps, their "review team" claimed they could not locate the payment. Instead of resolving their internal mistake, they forwarded my account straight to a collections agency without ever attempting to call or email me.As a billing professional myself, I know that when a business loses track of a documented payment, the burden of proof and correction falls on the company--not the client. Forcing an innocent patient to battle a debt collector over corporate incompetence is completely unacceptable. After a firm conversation demanding accountability, a representative agreed to pause the collections agency for 45 days while they look for the money they already pocketed. This is a recurring issue, as evidenced by numerous similar reviews detailing their administrative disorganization. I am actively reporting this matter to the Tennessee Health Facilities Commission. Save every single receipt if you use this facility.

I went today for a couple of procedures. I was immediately greeted by Elise…read more She was so upbeat and welcoming! Throughout my visit, I watched her interaction with other patients and staff She was funny and animated. It's not very common in medical offices. Just wanted to thank her and all the other staff members for a great experience!

Not even worth one star. Rude. treat their patients like dog shit. Shcheduling is a nightmare. I…read morewould rather cut my arm off that get an xray with them.

Good people working hard. The front desk has a regular set of "please do these in this order" which…read moreis perfect. They move lots of people through. Even the techs are super kind.

Read the reviews and go somewhere else. Had imaging done here and the radiologist didn't even…read morecomment on the area in question. Had to speak with the manager and request an addendum which has still not been completed weeks later. Terrible.

This visit was at the Lebanon location at 100 Physicians Way. I prefer this location because it is…read morea less busy place. I always get in and out rather quickly and I see the same technician usually on an annual basis, mostly. I like see the same person. It makes the visit more pleasant since a mammogram is not the most fun thing to do any day. Necessary, I know but still not like eating a donut. The office staff and the technician are all very courteous and friendly. The exam is not terribly awkward and the technician takes her time to make sure she gets the best pictures.

From the owner: Physical Therapy, Occupational Therapy, SPeech Therapy for the life span. Adults and Pediatrics…read more Serving Middle Tennessee.

Parking might be an issue for some. We were lucky someone was leaving a parking spot when we…read morearrived. Check in was quick. The ladies I interacted with were both very friendly at the front check in area. I ended up waiting 45 minutes to be called for my ultrasound. The staff at the back doing the ultrasound were also friendly, caring and quick. The building is very dated but it was clean.

I needed a comparison CT lung scan with one I had in TEXAS in April. I visited the Hendersonville…read morelocation on June 6 and underwent the scan. They finally issued the scan report on June 24 (18 days to do a simple report!) After I was told this morning that the report was ready, I went to my lung doctor to get the results. I found that they did not perform the comparison; instead, they only reported on the scan from Hendersonville. Premier Radiology has been bought by Grovecourt Capital Partners, a private equity firm that only seems to care about the bottom line!!