I recently visited this clinic for a routine mammogram. As a senior who is new to Tennessee, I…read morefound the overall experience disappointing because of my interaction with the mammography technician, Rebecca. During my appointment, Rebecca explained that they needed my previous mammogram images for comparison and asked where I had my last exam, which was over two years ago while I was briefly living in Springfield, Missouri. Unfortunately, I couldn't remember the name of the facility. Rather than helping me work through the situation, she appeared visibly frustrated, and her facial expressions and body language made me feel as though I had done something wrong. She commented that after the exam she would have to start calling clinics to determine where my previous mammogram had been performed. At one point, I asked for her name. She responded, "I told you when I called you back." That response confirmed my impression that she was being unnecessarily rude. I told her that I felt she was being rude and that I didn't understand why. She replied, "I'm from Michigan, and I get that a lot." While I appreciated her honesty, it suggested that she was already aware that others have perceived her communication style as unfriendly. I understand that healthcare professionals have demanding jobs, and I appreciate the importance of obtaining prior imaging for accurate comparisons. My concern is not with the process itself, but with how I was treated throughout the interaction. Patients, especially those who may be anxious or unfamiliar with the process, deserve to be treated with patience, courtesy, and respect. On a positive note, the front desk staff were friendly, professional, and welcoming. The clinic itself was clean, well-maintained, and conveniently located. At this point, I'm undecided about returning for future screenings. There are several imaging centers in the area, and patient experience is an important part of healthcare. If the clinic requests feedback through a patient survey, I will gladly share my experience. Otherwise, I'll likely choose a different facility for my future mammograms.

I was referred to your practice by my gynecologist's office because they couldn't get me in for my…read moreoverdue mammogram till August. I called to book an appointment and your staff was nothing but rude. First they said they were months out then they said they could see me this week because of cancellations then they said they couldn't see me at all without a referring physician, even though they acknowledged my insurance does not require a referral, and even though I told them my gynecologist moved out of state, but I am still with the same practice that has multiple doctors so they still could've sent my results there. They refused to even book an appointment, even though I should be able to request my own test according to my own insurance. Your staff was rude, unfriendly, and unprofessional. I can now see why you have such a low rating on yelp. Perhaps you should train your staff to be more customer service oriented. We are told to get checked regularly then when we try, this is how we get treated? I thought you were here to serve women and perhaps prevent breast cancer or encourage early detection. Clearly you don't actually care about that at all or you'd treat client's or potential clients seeking imaging services much better. With rude unprofessional front office staff like this, how many women in the Hendersonville area are going underserved? As a woman in my mid 50s I've had several mammograms, especially with a family history, yet I have never been treated with such distain, disregard and poor customer service at any doctors office I've ever been to anywhere. Completely unnecessary and shameful.

This visit was at the Lebanon location at 100 Physicians Way. I prefer this location because it is…read morea less busy place. I always get in and out rather quickly and I see the same technician usually on an annual basis, mostly. I like see the same person. It makes the visit more pleasant since a mammogram is not the most fun thing to do any day. Necessary, I know but still not like eating a donut. The office staff and the technician are all very courteous and friendly. The exam is not terribly awkward and the technician takes her time to make sure she gets the best pictures.

From the owner: Physical Therapy, Occupational Therapy, SPeech Therapy for the life span. Adults and Pediatrics…read more Serving Middle Tennessee.

Great place to have outpatient surgery. Staff is quick, efficient and friendly. Would definitely go…read morethere again. Recommend Dr. George.

i used to love the clinic but their new staff is absolutely horrific!! i went in for a procedure…read moreand was told "i needed to put my belongings in a drawer"...by thier nurse bridget, i thought that was kinda odd but i remembered having to do the same thing only one time at premier radiology but at premier you get a locker and no one else has access to your belongings...but let me tell you!!!!! i put my belongings in thus drawer at dr. wagners before my procedure in the office...only to find out that not only was my money stolen but my bottle of pain pills and my check book/social security card were also missing!!!!!!!!!!!! i had gotten my purse back after the procedure and it looked like a wild animal had gotten ahold of my purse, all of my things were moved/out of order and there was stuff in pockets that i dont ever, ever use (i couldn't even find my car keys!!!) i've been with dr. wagner for along time but iam beyond pissed off, disgusted and repulsed. i will never, ever go back!! i cant even begin to wrap my head around the situation. i did not even have a lot of cash in my purse but that's not the point. this is absolutely not acceptable!!!!! under any circumstance what so ever!!!!! ive never ever been to an office so unprofessional in my life time. iam going to the dr because iam sick with a terminal illness and dont feel good and i have to worry about my money/checkbook/social security card and my pain pills as well?!?!? i had to close my bank and now im worried about my identity being stolen?!?!? this has to stop!!!! absolutely ridiculous!!!!

I work at a law office and order medical records and bills every day. You cannot get a bill from…read morethis place. You can't get anyone local on the phone. One would think, to get paid you need to provide a bill.

Absolute scam. No bills. No calls, texts or emails and they put me into collections over $56 two…read moremonths after service. The fact that when you call you can "press 2 if you're an attorney" calling, should tell you everything that you need to know about how their billing department operates. Ever call a doctor's office that asks you up front if you're calling from an attorneys office? Using this partnership guarantees that you're going to collections. Avoid at all costs

Currently looking for a new Rheumatologist. This office runs behind more often than not. I…read morestruggle to get them to follow through with prescriptions at the specialty pharmacy, most recently it's 3 phone calls and 6 weeks and still nothing. I constantly feel like I'm chasing them down to get them to do the simplest of tasks, I don't like feeling like my health doesn't matter.

I had high hopes for Dr. Ali. He's just another prescription mill. If you have any questions, or…read moreadvocate for yourself, be prepared to be snapped at. For a Rheumatologist to ask his patients to come a week before their appointment to get labs. Leave it to you to figure out your insurance coverage...so you are managing your own meds, and driving back and fourth so this guy can squeeze in 10 more people a day. I think if he could put his patient on a conveyor belt he would. Save yourself and go somewhere else.

I have traveled and lived all over the United States, as a result, have had experience with a…read morenumber of Doctors and their practices. Dr. Steves and his staff are top notch!! Period! Dr. Steves knows how to listen to the patient, and is compassionate, caring, and extremely knowledgeable! He has exceeded, where others have failed. His staff is exactly the same way! His practice should be the model for modern medicine! If I could give Dr. Steves and his practice a 10, I would. His practice is the way medicine should be, actually the way it used to be in the U.S. Your health is important not only to you, but your loved ones. This is why I put my care, and the care of my family in his hands!!!

The services and care my husband and I receive at The Town Doctor are outstanding. We have been…read morepatients for about 3 years now and won't go anywhere else. I initially heard about them from a fellow self employed musician who was having concerns about losing their affordable healthcare through Obamacare - since I, at 34, was considered "old" by most insurance companies' standards, just getting a basic plan, let alone any catastrophic care was so expensive, I'd have to refinance my house just to pay for my coverage not to mention my husband's. I didn't think there was any other way. With Dr. Steve's and his team, I don't have to worry about it anymore. If I have a problem, I just text or call and they take care of it. If I need to come for a visit, it's taken care of - I have had everything from my well visits with their OB to standard blood tests to full on allergy panels, minor procedures, support tracking down Lyme and Thyroid issues.... the works - my husband had two surgeries this past year and the after-care support from Dr. Steve's was unreal. They go above and beyond and you're treated like a person, not a paycheck. This is the way healthcare is supposed to be.