They are efficient and respectful. I have never had a bad experience at this business and I have been there multiple times.

I was sent to Premier through an urgent care because I was concerned I may have broken my foot. I had a great experience in office, but I received my xray Oct. 1 and still have not received results as of after hours on Oct. 3 which is a Friday, so now I won't have results until at least Oct. 6?! This is unacceptable. read more

If no surprise that 99% of the reviews are negative for a premier radiology. The Mount Juliet office is horrible. I have been there 10 times and the office staff is always rude and acts like they don't have time to even let you sign in. The wait is long and the people that administer the ultrasound mammograms are very cold and rude. However, the Greenhills office I would give a 10 rating.. They are confident They read your test results right away and treat people with respect.. They should close Mount Juliet. It's a waste of space and gives their company a bad name. Hermitage office is almost as bad as Mt Juliet! read more

the front office was nice, but I'm not sure the girls name who did my ultrasound. She was not friendly at all. No bedside manner. I was covered in gel and she didn't even offer a towel...I had to ask for one before she left the room. In healthcare, you need a friendly attitude. She needs to go to chick-fil-a'a training program and learn some manners. read more

I had an ultrasound scan on May 8. After waiting quite a while the nurse began an upper leg scan which damaged my digestive Ostomy. As I protested, she said my doctor's order said "Full leg scan. This Monday my Doctor correctly read "Lower extremities" from the paper. Lying about the order is a little too much for me. When I finally got a chance to leave the bill clerk gave me wrong directions to the restroom in the hall. Don't worry, I won't be coming back. read more

I was scheduled for an MRI today. The office staff was very kind and quick. The tech called me back on time. Once I was in the room to start the MRI, I told the tech that this all new to me and I was very nervous. No response! She did not walk me through anything or a timeline, just told to put head phones on. As soon as I started to enter the machine, I was terrified and panicked. She took me out and we tried feet first. Again, not talking me through anything, she seemed annoyed. Feet first didn't work either, I panicked. I had no idea how claustrophobic I was. She showed absolutely no sign of empathy at all! I was having a panic attack and walked out in tears. I was told by the tech to go reschedule for an open MRI or take a Xanax for the next time. Maybe working with people is not your thing!!! I was so nervous I did not get her name. But I know they can figure it out. read more

They were super organized and quick. The staff was friendly and everyone was wearing mask and following all covid measures. read more

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I was sent for a chest xray to see if I had pneumonia. It took TEN DAYS to get the results that should have only taken one day. I even gave some wiggle room for the holiday. I am not the only patient my Dr sent at this time. I called every day as did my Dr who eventually offered 2 other locations to have another xray done. Now they send new the bill for copay. I have never disputed anything like this and it's only $30, but to have me wait that long and then go elsewhere is reprehensible. Good thing I didn't have pneumonia. ​ read more

Took them over a week to send results back to my physician. The us tech didn't seem to know the difference in LMP and date of conception so she completely messed up my estimated gestation. I gave them 3 stars because the wait wasn't incredibly long and the tech was friendly and had a good bedside manner. read more

I made and confirmed a 7:30 am appointment for an ultra sound. I showed up a few minutes early to do paperwork. Took less than 5 minutes. Was then told the person doing my ultra sound does not arrive or start before 8:00am. Was told this after all paperwork and payment was made. I was told it was because how long the paperwork take. Did I mention it took less than 5 minutes. When I asked why I had a 7:30 appointment then, I was sarcastically asked if I wanted to reschedule. What a joke!!! Any business that has this little of respect for their clients is a joke. Too bad most people cannot decide where they go for many of these important tests. Horrible! This is health care? I don't think so!!! You cannot find anywhere who owns or operates the business. I wonder why... read more

A chain is no stronger than its weakest link. My cardiologist scheduled a bilateral carotid ultra sound for 8/24. I attempted to cancel and reschedule on 8/24: Three calls were ended, or unanswered; one call was answered by another Premier location, who said they could not attend scheduling matters for the office where the appointment was scheduled; a call to the cardiologist to let them know that I wouldn't be having the test that they thought I should have. Is this the new Premier? It hasn't been that long ago that Premier Radiology set the gold standard. read more

I had to have a cat scan done on 3.30.21 and the staff was remarkable. The front desk where I signed in, the lady, which I regret not getting her name, was very nice and accommodating. Also, the gentleman who done the cat scan was so nice. He explained every step he was doing so I would know what to expect. I have had cat scans before; but, no one has ever made it that informative and gentle. I would recommend any one to come to this location. (Premier Radiology in Mt. Juliet) Thank you so much for the nice atmosphere, quickness and hospitality. Donna Watson read more

Called today to schedule a much needed appointment and was put on hold until the call dropped. After which I called back 6 times and nobody answered the phone. I even attempted other extensions in the hopes someone would answer. This place is always slammed, but it shouldn't be this impossible to make an appointment. read more

Paid over couple hundred for appointment just to see about doctor ordered tests weeks ago. Insurance approved tests and can't get through for appointments I've been waiting for over a month for! No one answers phone calls to any department! Now, I'll have to start over with another company, because looks like they are out of business! read more

Been calling for weeks need appointment, for shot in back, can't walk very well. Rings & rings an if someone picks up they just hang up. do they care NO. I will call my Dr. and see where else I can go. They don't need me I do not need them. read more