Premier Radiology is located in the multi-story medical building that sits directly beside the Target on White Bridge. Was referred here for a test and had no issues from scheduling to check-in, completion of the test and follow up. Nurses were caring and friendly, explained everything from entry to exit. Additionally, I had to reschedule a time or two, and they were always helpful and understanding. Nice waiting room, decent amount of parking, easy to access and overall good experience. read more

Just had the absolute worst customer service experience of my life with the front desk person, Amber. She was condescending, rude, disrespectful to myself and my teenage daughter to the point she had an anxiety attack and cried. She doesn't belong ANYWHERE where she speaks to people. I'm very thankful she said our interaction was recorded because it was shameful behavior. Now I can hear her whispering about us with a coworker, a clear HIPAA violation. Not to mention, I also confirmed our appointment via text, phone call on Friday, and no one told me about our copay until today right before the appointment. AVOID if at all possible I'm truly floored right now. read more

Terrible scheduling experience. I think her name was Becca. I normally wouldn't have left a review but she truly was not friendly, talked over you, overly committed to her script instead of letting you ask questions or clarify. Not personable at all. read more

Everyone was friendly, well organized and efficient. Wish I captured the name of the registration gal. She was kind and thoughtful and we had a friendly conversation. She genuinely cared about the patients. My tech Rachel was also skilled and was efficient performing my study. Great customer service people all around. If you need x-rays, CT, MRI ultra sounds, etc. , I highly recommend this office. You will complete your procedure quickly and get the results usually the next day. Good luck and don't worry. read more

Very rude scheduling person. Insisted on knowing when a prior mammogram was done after being told we weren't sure because it was years ago. Kept insisting she had to know and when we said we're not sure and it's possible she hadn't had one, accused us of changing our story like we were lying. We went elsewhere. Also had called twice earlier to schedule and was put on hold for about 15 minutes before being given a call back option. Wasted a lot of time. read more

The patient experience was fine. Intake was well done and the bone density scan tech I had was professional and seemed very competent. My problem is that the reports they produce are provided ONLY to the MD and that the format of the reports is such that the MD is unable to add them to the patients electronic record. I wanted to see if I had made progress with the things I was doing to improve bone density and they make it nearly impossible for the patient to manage their own health which I think is highly inappropriate. My MD is going to have to make a photo copy of the results and physically MAIL them to me. Therefore, even though it is convenient and the experience I had there was very pleasant, I won't return for my next one because I believe I should be allowed to see my own test results and manage my own health with information that is contained in my medical records. This is a high level decision for Premier Radiology and they need to address it and revise it to be patient friendly sooner rather than later. read more

Horrible customer service towards my mom never again. They kept telling her back and forth her appointment was not there and she called the phone number she was given and told her it was that address and the front desk lady kept denying her and she went back again for the 3rd time all in one day and eventually got her in ??? Like what kinda customer service is that ? read more

I saw many great comments about Linda, and I have to agree--she is amazing. After my mammogram, I mentioned how nervous I was about the results, and she was kind enough to email me as soon as possible to let me know everything was okay. That level of care meant so much to me. The technician was also fantastic--she made me feel completely at ease during a procedure that can be quite uncomfortable. I highly recommend this place for their compassion, professionalism, and excellent care. read more

Appointment was handled on time. Courteous and knowledgeable staff. Would return again if needed.

Had a very difficult time reaching someone to set the appointment. Check-in process was subpar, and the tech was a smart-aleck. Overall, not very impressive. read more

Computer system went down so no patients could get checked in. It happens I know. But there was one patient services rep who was absolutely overjoyed about not being able to do any work. Loudly celebrating that he didn't have to work, in front of patients all sitting there in this negative situation. I've heard good help is hard to find and this guy proves it. Unprofessional and loudly talking politics in front of patients. Ewww. read more

I called and talked to several reps weeks before my appointment trying to get an idea of pricing expectations. Couldn't get a straight answer from anyone despite knowing my exact position procedure and Insurance info. After going there they finally gave me some number. I ended up paying more bc I needed sedation to lock my head in a box for C-Scan. After it was over they gave me a surprise $1600 bill. Saying one if the doctors bills separate. How TF would I know which doctor/ nurse bills through them vs separate. Just one big scam, 0 honesty and 0 integrity. I dare you to get any price otp. read more

I've had numerous back injections at this site, which is the only place I will go. As needed, this is also true for MRI or CT scans. The staff is courteous, friendly, and efficient. I've never had a problem with them. If you have a question, they will find the answer. The doctors also explain the procedure, even if you know what it entails, to confirm that you have all the information to make your procedure as comfortable as possible. Thank you, Premiere, for your caring and utmost professionalism! Ms Ceily M read more

Extremely nice, knowledgeable. This was my fav radiology location! I went for a cortisone shot in my spine and they were so professional and gentle. read more

we were at the White Bridge Rd. location today. Easy check-in & pleasant staff. Reasonable wait time. Plenty of seating options in their large waiting room. Helpful staff. Very pleased with our experience. read more

I've been in a lot of pain for a long time now. I waited a month for an appointment to get an MRI in an open machine. I've lost count on how many MRIs I've had in my lifetime, but I'm sure it's more than a dozen. My latest being a year ago. Now somebody decided I need an open MRI because I'm so obese. I'm 6'2" and 350 pounds and very strong. So, after waiting a month and struggling every day, my wife and I made the hour-long trip to Premier Radiology on 28 White Bridge Road. Everyone knows Nashville has a lot of bumps and potholes and every one of them hurt me so bad that sometimes I yelled. We arrived at the very spacious place two hours early, just in case we could get in early. There was only one patient there ahead of us, with seating for about 40 or 50 people. We thought we were in luck but soon learned differently. I got called pretty quick.  The technician and I were going over the paperwork concerning my 11 major surgeries, when she asked me about the bullet in my leg. I'm 69 years old and when I was 12, I was accidently shot in the leg with a .22 caliber pistol. The bullet was shattered and a place on my fibula was shattered. All the tiny fragments could not be removed without shredding my leg. I told the technician that the bone healed, and I've not had a minute of problem in all those years. I was refused treatment on account of "that bullet." The technician walked away while I was talking to her. I stressed to the "person" that lead is NOT magnetic anyway. She said, "I don't know about that bullet." I said," So you're saying that you don't know enough to be doing this job," She said, "Yeah. You can say that if you want to." read more

I've had several ultrasounds there over the years. Never a long wait to get in for an appointment or to be seen while I'm there, and everyone has always been very kind. In fact, I always ask for this place whenever my obgyn asks me for my preference on where to send me for an ultrasound. read more

2023 was by far the worst year with multiple appointments and tests here. It takes months to get their billing and invoices and payments straight. The guy that does the MRIs at White Bridge is extremely rough, rude, cussing, doesn't give you an emergency call button and I had a panic attack with no way to notify anyone. The arthrogram left me with severe nerve pain and no one would return my call for what to do if they damaged a nerve. Their billing department is atrocious. I paid an xray and mamogram day of service. I then received bills for both. I had to send proof of payment and that they actually owed me a refund. They credited my receipts but never gave a refund. After 2 months they have now billed me again for something I paid day of service. This place is horrific. read more

Was scheduled for a 7:00am MRI. Had to fast for 24 hours and use an enema. Took off work, did all the prep, drove my butt across town and when I checked in the clerk laughed and said "someone should have reached out to you - we can't do that procedure here anymore". Well you know what - NO ONE DID REACH OUT TO ME. I went through all that misery for nothing and she didn't even have the decency to be contrite about it. If they were the last radiologists on earth I would not go back! read more

They take your insurance copay, do your testing, charge you money in excess of what your insurance agreed to pay them, do not send you an invoice then turn the bill over to a collections agency. I can't believe that some attorney hasn't filed a class action lawsuit against them already. I certainly hope someone does. read more

Premier Radiology - Their website. My answer: Stop lying ,cheating and stealing! - Radiologists Near Me - Nashville, Tennessee

I would give this White Bridge Rd location zero stars if I could. I'm shocked at the treatment I received from Dr. Schooly, Donna, and Wanda at this facility. I can get over the lack of compassion and empathy, but everyone has a right to be treated like a human being. Absolutely unacceptable. Do yourself a favor and go to a different location. read more

I am not one to usually leave unfavorable feedback however, I think this is so important for people to know. This was by far the worst experience I have had. My appt was at 11:30 and I arrived at 11 am like I was told. I dread to see the amount of bills that will be sent to me even though I paid in full the required amount that was due. I ended up being in this office 5 hours that day for a 15-minute test. The staff that took care of me during the procedure itself were good, but they were the only positive experience in that day. I would highly recommend finding somewhere else to go, especially if you are anxious about a test you are having done. They completely over book and leave you sitting for hours AFTER you have paid for the services. Horrible experience! read more

Had my yearly mammogram with Rachel, December 2023. She was the best! Friendly and efficient. They were prompt and I was in and out quickly. Great job Rachel! read more

DO NOT GO HERE! I had a service on 12/29/2020. Everything was submitted to insurance and I did not receive a bill, so I assumed it was covered. I finally got a bill 10 months later. Annoying, but no big deal. I called to set up a payment plan to have payments automatically made over a 6 month period. In January, I received another bill, which indicated that no payment had yet been made. I called yet again. I was on the phone with someone who barely spoke english for 45 minutes and she explained to me that apparently my payment plan was applied to a bill that I had already paid off. I tried to set up a new payment plan for the bill that was still outstanding. She said that she needed to loop in her superior, because it looked like something was wrong with my account and they would be in touch in 4-6 weeks. I thought that seemed like a long time and apparently should have questioned it more. Today I got a letter that they have turned me over to collections. I have also tried to pay by scanning the QR code on the bill and downloading the app. It looks like the payment goes through, but then every time I receive an email saying they don't accept online payments. I have spent literal hours trying to pay this bill and am furious that they turned me over to collections. I will be reporting them to the better business bureau. read more

My appointment for a myelogram was at 1:30. It's 2:40 now. They only have one radiologist on site daily. Totally unacceptable.

I got a voicemail saying there was a problem with my mammogram. When I tried to call back there was no answer. I'm very worried and angry that managment would be so bad as to allow such bad behavior. I've seen similar reviews so I know this is an ongoing problem. read more

Takes hours to get a person on the phone. one person is all they have to answer phone call. Poor customer service..

I've never had an appointment that went without a hitch of some kind. There process for receiving and executing orders needs a major overhaul. read more

I had to give one star to leave a review. It's actually a -1. I had an MRI about 10 months ago. Of course, i teach school and couldn't throw down 700 for the service. I'm out here trying to survive. We worked out a payment plan. After a couple of months at my monthly payment, i accidentally paid $24 extra. See, my son is a college athlete. He has injuries that i have been paying on. My husband is a cancer patient i have been paying on, so quite frankly, i just pay when and what i can. I didn't even know i had paid Premier extra one month. NEXT THING YOU KNOW, I'M IN COLLECTIONS because i paid extra on my payment plan. They stopped deducting the monthly charge (i didn't know), and i am now in collections. The office says they have NO ACCESS to my account and cannot help me. So, they tell me to call billing.... WHICH IS NOT IN THIS COUNTRY. One girl even goes. "Oh! Here is a local number to call..." and she knew that the "local number" she gave me rang in the Philippines or somewhere. Yall..... find another option. I also had a couple of procedures at another location. BEWARE: they will schedule you without approval from your insurance company. Every single time i went on, it was not approved. And every time the receptionist said, "Someone should have called you." That's not the plan. They request you sign a form that makes you completely financially responsible. I have literally left there after taking the day off and driving an hour to get there. Not again!! I will always ask for another option. read more

I've been getting mammograms for the better part of 35 years and there's always been discomfort, but my appointment at Premier, I experienced the most unnecessary pain I could've ever imagined. I don't know if the technician was just having a bad day or what, but she clearly was not taking any precautions to try and make me comfortable. She was short, irritable, dismissive of my concerns, and devoid of any kind of bedside manner. If 'she's' any indication of their personnel, I would not only suggest one not go there, but run as far away as possible! read more

Everyone is very nice and inviting. The waiting room is large, quieter than most I've been in thankfully because I had huge anxiety. It was not overcrowded. That could be the norm at this location or maybe it was just the day I was there, just happened to be slow. I normally go to the Brentwood location as it is much closer to my home. Brentwood Premier Radiology is a lot busier. Both the Brentwood office and the White Bridge Rd office are very kind. They have an understanding that most of us are in pain while we are there, so we have a need to be comfortable and get things our Dr's need in a speedy time frame. I was to have 3 nerve branch blocks -This time I'm glad they have a very understanding, accommodating staff that they do. Some don't understand why my Dr says I need sedation. Some really shouldn't question him. I was in a terrible accident in which many of my main nerves were caught in between pelvis bone breaks, sacrum, coccyx break, inferior as well as superior pubis ramis and the last 4-5 disc.they evendeded a talk read more

Beware you will get stuck with a bill! They preauthorize the day of your MRI and don't tell you this then the insurance Denies it and you get stuck paying the bill! Never again, scammer!!!!! read more

NEVER GO HERE!!! This place is a mess. The accounting department stinks! I had a procedure a year a ago and I have been contacting them to fix the issue of my billing being completely incorrect. I have spoken to so many supervisors, managers with the promise of fixing this issue. But as of now almost to the year nothing has been done. So unprofessional with zero follow through. read more

I had an appointment Monday at 11 a.m. and arrived 15 minutes early, and checked in. 20 Minutes later I did the insurance check in and heard another girl mention my name as not having the order from my doctor. I questioned that as I saw my doctor sent it earlier, and she implied that they always had an issue with this doctor and they would request again. 30 minutes went by and I asked if they had received, and they said they had not and would call again, and I also called and the nurse at my doctors office said they would send for the 3rd time!! I told the insurance lady that I did not have all day and was told they could not perform the procedure until the order was received. 10 minutes later she gave me the order. It was there the entire time as the time received was 20 minutes before my apt. of 11 a.m. 30 minutes went by and finally at 12:45 they took me back and put me in a room and said it would be 30 more minutes!!!! At 1:15 the xray tec finally came and I complained that I had been there 2 l/2 hours and she said I am running behind but they told me your apt. was at 12:30 and I took the sheet from her and showed her "see apt. time is 11" and she said nothing. I was there a total of 3 hours and had to cancel my work for the day. I got home that evening and emailed the facility, and have made 4 phone calls to talk to the supervisor. All I get is I will email her to give you a call. 3 days later, not phone call. DO NOT GO HERE!!!! read more

This is my first time coming here for radiology. I had a MRI done. The front desk staff were very kind and helpful. The technician doing the MRI was very nice. I feel as though the staff here really cared about my needs and took great care of me. read more

they have screwed up 4 appointments in a row for my gf. they tried to cancel her again

I had an ultrasound by Summer Johnson, looking for more blood clots which resulted from my reaction to the Pfizer Covid vaccine. She did an excellent and thorough job -- I highly recommend her !! Larry read more

I stopped by Premier Radiology this afternoon, and was very impressed with the service I received from Tiara. This is an incredibly stressful time for everyone, and it's become more so for us - with a recent health diagnosis. I'm not sure if she sensed this? But, she couldn't have been more pleasant or helpful! I'm so appreciative, as she truly helped to make my day. Kindness goes a longer way these days. :) Thank you! read more

I made an appointment several weeks in advance and still had to wait over an hour to get a simple thyroid CT. When I inquired at the desk why I was still waiting they were very nonchalant. When I was finally taken back and expressed my frustration the technician said well you know we had to work some people in today and things got behind. I think they should take the patients with appointments before they take add on patients. I would not recommend this location. read more

20 year old Picker MRI!!! Company hasn't existed in years. Should have to disclose the poor 3rd world type of machine 1998. Sticker on machine said expired certification in July 2015. Should be audited read more