Everyone there is really nice and the place is really clean. However, I've been there twice, spent two hundred dollars on my hair each time and neither times did I get anything similar to what I asked for (asked for a balayage but it ended up looking more like highlights). I thought maybe it could have been just the one stylist, so I went there a second time and I was in there for almost 7 hours after I went in to get my 'balayage' lighter but it came out darker than when I went in! I told the stylist this and she tried to fix it. Obviously she didn't plan on me being there that long, so she had other customers to tend to and it was just a long mess. Other staff were helping her for the second round (did the toner, blow drying, & styling). I ended up leaving there with almost exactly what I went in with. The girl did say that I could come back some other time if I was still unsatisfied, but I was so frustrated that both of my visits there were so bad I was not going back. And I know a few people who've had similar experiences. I gave two stars for the cleanliness and how nice the ladies were. Otherwise I'd give it one star (only because zero isn't available). read more