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    ADEPT Services

    5.0 (1 review)
    Closed 12:00 pm - 6:00 PM

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    6 years ago

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    Joliet Center For Clinical Research - JCCR Logo

    Joliet Center For Clinical Research

    1.8(11 reviews)
    1.3 mi

    The only reason this place gets 1 star is for John Jauch. He is an excellent therapist and is…read morehighly recommended since he's been a great help to me with issues I never thought I could conquer. Other than him, this place has the worst staff I have ever come across in any professional medical office. The receptionists never answer the phone so it's near impossible to schedule any appointments or get information. If you are lucky enough to get a hold of someone, hope it isn't Diane. She clearly hates her job and is extremely rude whether it's over the phone or in person. The other receptionists are pretty incompetent as well since they consistently provide incorrect information regarding insurance so make sure to do your own research before contacting them for an appointment! Amanda Twait is very unprofessional and frankly, a liar. My husband went to see this woman thinking she could actually help him, but after having a severe reaction to the medication she prescribed him he consulted another doctor for a second opinion and was recommended a different treatment. He decided to try this route since the medication Amanda prescribed him was making his panic attacks worse and even discussed it with her before taking it. Amanda told my husband that if this other treatment works for him then he should do it and reach out to her if it doesnt help or he needed anything. After that she cancelled all his scheduled appointments and wouldn't return any of his phone calls and after finally getting a hold of the receptionist he was told that he couldn't see any of the providers there. After my husband filed a complaint with our insurance provider, she sent a BACKDATED letter to him after weeks of not getting back to my husband stating that she wouldn't see him because of his "noncompliance with treatment" when she TOLD him that he should go with any treatment option that works for him even if it isn't with the medication she prescribed to him! I am DISGUSTED by her blatantly lying to him and our insurance company. It's disturbing to me when providers take advantage of patients and insurance companies to make themselves look like they've done nothing wrong. It's sickening to know she would easily turn her back on patients in need when there's people who are suicidal and could easily kill themselves if they feel like no one cares about them. Whatever you do DO NOT SEE AMANDA TWAIT. If you bother going through the hassle of making an appointment, see John Jauch who is a great counselor (and make sure to schedule follow up appointments directly with him). Otherwise this place and people are not worth the headache. You'd think being in the behavioral health field they would actually understand how to appropriately treat people in need of help.

    I would give them a negative rating if I could. Clinical staff is unresponsive to patients. Billing…read moredepartment is incompetent. They sent a teenager to collections when they didn't even send a billing statement. There are plenty of competent, ethical providers in our area. I'd avoid this one like the plague.

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    Joliet Center For Clinical Research - Letter says September 2nd and postmark says September 6th - the date after he filed a complaint about Amanda to our insurance provider.

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    Letter says September 2nd and postmark says September 6th - the date after he filed a complaint about Amanda to our insurance provider.

    ADEPT Services - c_and_mh - Updated May 2026

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