In June of 2025 we started a new journey to purchase a new AC for our home. The previous unit was a…read moreGoodman purchased in 2011 and it performed very well. The compressor stopped working and I contacted Gordon for a quote for a new system. All the service technicians were in a meeting and Rachael said they would return my call shortly. I called back and had the pleasure of speaking to Rachael again and said we want a new AC today. Please send someone now. In 30 minutes or less we had a knock at our door from Gordon Air Conditioning. This was one of the most professional companies that I have worked with in over 13 years of living in Crestview. They helped take the screens off of our new windows and install a temporary window AC unit so we could sleep in our bedroom that night. We secured the financing and even got a energy rebate on the unit we purchased along with a military discount. They appreciate and recognize all the military families in our great town. We included a three-year service maintenance program and I am so glad we did. One July19th 2026 when we came home the AC had stopped working. The house was cool and the electronic thermostat was dark, so I knew it was time to call Gordons. I left a message on the answering machine asking for the first available on Monday July 20th. I got the call from Rachael on Sunday evening asking if we were ok and she confirmed that Gordons would arrive between 11am to 2 pm to fix our AC. It was wonderful to get that call at 8:30 on a Sunday night. I appreciate getting a text message with a picture of the technician who is coming to our home along with a phone number and confirming the arrival time. Gordon CARES about the safety of their customers by taking the extra steps and using technology to add extra security. It was a simple clog in the drainpipe that occurred and that is why the new AC stopped working. If it had not shut down the water pan would have overflow and leaked water into the house. The technician got a shop vacuum and fixed the issue right away and the system was up in running in 20 minutes. I am so glad we made the decision to purchase the three-year service agreement because it protects us the customer and in turn we build a long-term business relationship. We have finally found the BEST AC company and its Gordons ! Tony and Sharon Calderon

Amazing customer service from office to technicians…read more Will definitely be using them again.

Love these guys! At least 2 of them came from Air Conditioning Engineers when they were bought out…read moreby Advantage. Advantage is now just another large company that only wants to sell you a new and expensive system. Better Heating and Air actually wants to fix your HVAC ONLY for the actual problem that it has and not try to force a new $10K HVAC down your throat like And Services, Advantage and Peaden. I use them for 2 houses and totally trust them.

6/23/205. After spending hours of researching and reading about different licensed air…read moreconditioning companies and their creditability near the Fort Walton Beach area, my husband and I decided to choose The Better Heating and Air Conditioning Company. It was well worth the research. I called and a left a message and received a returned call immediately. I spoke with Brian the owner and explained the issues and situation, he was patient, and respectful, with excellent customer service. Brain scheduled a certain time to send Jim his technician out the same day. GREAT! Jim called thirty minutes before arrival time to let us know that he was on his way. Upon arrival, he introduced himself; I explained as best as I could and showed him our air conditioner. Jim examined the air conditioner and was very explicit with pointing out each detail what the problems were. I could see that it was (TWO MANY). I can confidently say this company met our expectations with their attention to detail and commitment to QUALITY and VALUE. We met Brian the owner in person, who reiterated about the history of the small company he owns, which we had already read. Brian the owner delivered exactly what was promised the same day. The quality, service, VALUE, and the overall experience has made us happy. (HINT) from experience, we learned that larger companies with their fleet of vehicles to service the public isn't always the best. In addition, the International Carrier Corporation - BRYANT AIR CONDITIONER is a good air conditioner to invest in. GREAT QUALITY SERVICE AND AFFORDABLE. We thank you very much.

Igor ,the owner of the business,came personally to help 2 women senior citizens with an estimate…read morethat was half of two other quotes. We were in dire straits because squirrels had chewed our duct work to non working . Even tho this work is normally halted from May -October,he came mid may anyway and worked fiercely to complete the project. He repaired an uncapped vent on the roof to prevent weather damage and pest entry.He is our savior and we were blessed with him and his very professional crew . Thanks you guys you ARE THE BEST , great job great price

I have called upon Andrews for many years and have been impressed with the professionalism of all…read moreof their technicians and the owner as well. We finally got to the end of life on one of our units and had to purchase a new one recently from them. They did an excellent job, installing it in less than a day and their price was extremely competitive. I would highly recommend them.

While my interaction with Jason wasn't for HVAC services, it speaks volumes about the type of…read moreperson he is and, by extension, the type of business he runs. My family and I had just arrived in Destin from Texas for our summer trip when out of nowhere, we heard a loud bang. To our surprise (and worry), the side awning of our Class A coach had sprung open in the middle of traffic during rush hour. It was a stressful and unsafe situation. By pure chance, Jason happened to be driving behind us in his company truck. Without hesitation, he stopped in the next lane, jumped out, and immediately went into action. He helped me remove the awning arms and fabric, offered his tools, and even volunteered to throw away the damaged parts in his pickup. What could have been a disastrous start to our vacation turned into a safe and manageable experience, all thanks to his quick thinking and generosity. If Jason treats a complete stranger with that kind of kindness and professionalism, I can only imagine the level of care and dedication he brings to his customers. People like him are rare, and I wouldn't hesitate for a second to recommend his company to anyone in need of HVAC services in the Destin area.

We too got a brand new york unit. We are now having to replace our 7 YEAR OLD unit! We have had to…read morepay for repairs, even under warranty you will pay for labor and coolant, for 6 out of 7 years. We've replaced coils, compressors, lines, etc. etc. We don't know if we were sold refurbished, a lemon or it was improperly installed. We have been 3 weeks without ac and they can not seem to find the problem and want to continue to charge us for coolant and leaks they haven't fixed. We decided to cut out losses and go with another company and brand. Absolute insanity!

I hired Josh and his company to fix an HVAC system on a 4 year old house, this was a system…read moreinstalled by Boutwells and from the first yeart until the fourth year it has been an issue. I lost all confidence in Boutwells and they did a terrible install of this system on the third service call I through them out of my house and brought in Josh and his company Emerald Coast Cooling and this was best decision I ever made. System was finally repaired properly and while waiting for the new parts the system was made to where we still had AC during the long wait for the repair parts. Josh knows what he is doing his service and pricing is best in the market. Trust, Quality, Value, Service he hits it across the board.

Spoke to Bradley about our A/C issues, he showed up, and 10 minutes later, the issue was repaired…read more He explained in detail what the problem was, gave great advice to avoid the same and other issues in the future, and is truly appreciated! Very thankful for his professionalism, kindness, and prompt troubleshooting to bring us back to cool! Mahalo and aloha!

I found Ace Pierce through a recommendation of a service company. Bradley was sent out to install a…read morenew thermostat. He was able to complete his service call within an hour of my call to them. I appreciate the speed and friendliness of Bradley and the Ace Pierce company.

A lot of you guys recommended me AC by DC and you were not wrong. They were awesome. Doug came out…read more Did the diagnostic told me what was wrong with? It was going to see about Monday to find out if he had the part which he told me was really rare and they barely ever go out, but very satisfied with Doug and his professionalism on letting us know what was wrong. He also did a quick fix to where he manually lit the burner and now we have our house from 61 we decided to put it on 80. We may fry in here but it's better than 59! OK guys I just had to add this. Doug went back to his store happened to find a part that will help for the time being and made our heater work in our eyes. Doug went above and beyond and we super appreciate that.

The absolute BEST!!! Ryan our technician was extremely knowledgeable , professional and polite. He…read moreshared techinic for keeping our heating and AC units running in top condition. Five STARS without a question.

Bob B The heating and cooling system in my house was the original one over 50 years old…read moreaccording to the plate on the heater mechanism Mr. Miller and his associate came out and replaced the whole thing the inside and the outside for the air-conditioning and heat in two days, they did a wonderful job and their price was better than any of the others and they were American veterans. You can't ask for more than that. I would highly recommend them to anyone.

Prompt and quality work at a fair price on our new HVAC system. We had our air ducts cleans as well…read moreand was well worth it. I highly recommend this veteran owned company that stands behind there work!